Title: Image Optimization
Last modified: November 11, 2019

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# Image Optimization

 *  Resolved [awake78](https://wordpress.org/support/users/awake78/)
 * (@awake78)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/image-optimization-26/)
 * Hello,
 * Image Optimization no longer works, nothing happens when I click on “send a request”.
   And when I click on “clean data”, I have an error “cURL error 28: Connection 
   timed out after 10000 milliseconds”. I already changed the Api key, but it blocks
   at level 3.
 * rapport: NYSHSEPV
 * Best Regards.

Viewing 5 replies - 1 through 5 (of 5 total)

 *  [stanley@litespeed](https://wordpress.org/support/users/stanleylitespeed/)
 * (@stanleylitespeed)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/image-optimization-26/#post-12117948)
 * Hi [@awake78](https://wordpress.org/support/users/awake78/), are you Cloudflare
   or installed any firewall? If yes please try to put [these IPs](https://wp.api.litespeedtech.com/ips)
   on IP whitelist.
 *  Thread Starter [awake78](https://wordpress.org/support/users/awake78/)
 * (@awake78)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/image-optimization-26/#post-12118081)
 * Hi Stanley,
 * No CDN, No Firewall. I disabled ModSecurity on Cpanel.
    It’s always the same!
 *  Thread Starter [awake78](https://wordpress.org/support/users/awake78/)
 * (@awake78)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/image-optimization-26/#post-12118094)
 * I reset the key and for the moment it works. I will see later with new pictures.
   I keep you informed. Thanks
 *  Thread Starter [awake78](https://wordpress.org/support/users/awake78/)
 * (@awake78)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/image-optimization-26/#post-12119889)
 * second request and it works, so maybe it was a problem with my server/hosting.
   
   Thanks for your support!
 * Best Regards.
 *  [stanley@litespeed](https://wordpress.org/support/users/stanleylitespeed/)
 * (@stanleylitespeed)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/image-optimization-26/#post-12121978)
 * Thanks for the update, sometimes our optimization server might on heavy load 
   and returning an error response. If you anyone facing the issue again just try
   to rerun in the next day.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Image Optimization’ is closed to new replies.

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 * 5 replies
 * 2 participants
 * Last reply from: [stanley@litespeed](https://wordpress.org/support/users/stanleylitespeed/)
 * Last activity: [6 years, 7 months ago](https://wordpress.org/support/topic/image-optimization-26/#post-12121978)
 * Status: resolved