Title: image optimization Last modified: June 3, 2020 --- # image optimization * Resolved [jeffzhang](https://wordpress.org/support/users/jeffzhang/) * (@jeffzhang) * [6 years ago](https://wordpress.org/support/topic/image-optimization-32/) * Hello, * I got two problems: 1. image optimization, when I click” send optimization request”, there is only one group one image requested, and it is still kept on that, no change, no works. * 2. when I activate the plugin, I can’t use fashion build live of Avada theme to edit my page, once I click it, it is all gray color, the content of page is gone. Why? What should I do to solve this? * Thank you for your time. * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fimage-optimization-32%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 15 replies - 1 through 15 (of 15 total) * [LucasRolff](https://wordpress.org/support/users/lucasrolff/) * (@lucasrolff) * [6 years ago](https://wordpress.org/support/topic/image-optimization-32/#post-12932106) * It seems like you’ve changed IP recently, which means the reference on the optimization end is incorrect. I’ve updated the IP to the resolving one for the domain. * Can you please try sending an optimization request again? * Thread Starter [jeffzhang](https://wordpress.org/support/users/jeffzhang/) * (@jeffzhang) * [6 years ago](https://wordpress.org/support/topic/image-optimization-32/#post-12935284) * Hello, yes it works, thank you. * Could you pls help me to solve the second problem I asked? * Plugin Support [qtwrk](https://wordpress.org/support/users/qtwrk/) * (@qtwrk) * [6 years ago](https://wordpress.org/support/topic/image-optimization-32/#post-12937943) * Hi, * For 2nd issue, could you please try reset to default setting and see how it goes? * Best regards, * Thread Starter [jeffzhang](https://wordpress.org/support/users/jeffzhang/) * (@jeffzhang) * [6 years ago](https://wordpress.org/support/topic/image-optimization-32/#post-12941259) * Hello, do you mean I need to reset all setting of litespeed? * Plugin Support [qtwrk](https://wordpress.org/support/users/qtwrk/) * (@qtwrk) * [6 years ago](https://wordpress.org/support/topic/image-optimization-32/#post-12945359) * Hi, * Yes, I meant the setting in LiteSpeed plugin , you can export your current setting first. * Best regards, * Thread Starter [jeffzhang](https://wordpress.org/support/users/jeffzhang/) * (@jeffzhang) * [6 years ago](https://wordpress.org/support/topic/image-optimization-32/#post-12959024) * That is not a good idea for me. I set a lot on Litespeed plugin, I don’t want to go through the tests one by one. * Plugin Support [qtwrk](https://wordpress.org/support/users/qtwrk/) * (@qtwrk) * [6 years ago](https://wordpress.org/support/topic/image-optimization-32/#post-12961619) * Hi, * No , that’s not solution , just a check and test first * first we need to know if it is caused by any of the options , and then act on it. * Best regards, * Plugin Support [LiteSpeed Lisa](https://wordpress.org/support/users/lclarke/) * (@lclarke) * [5 years, 11 months ago](https://wordpress.org/support/topic/image-optimization-32/#post-12998270) * Hi, * Do you still need help with this? * If so, we need to figure out which setting is causing the problem. To diagnose this, start by exporting your current configuration as a backup, and then resetting LiteSpeed Cache to the default settings, like so: Go to **LiteSPeed Cache > Toolbox > IMport/Export** to find those tools. Once you’ve done that, see if the problem persists, and let us know what happens. We’ll give you next steps from there. * I’m going to mark this topic “Resolved” for now, but if you still want to troubleshoot, please take the steps I just mentioned and we will be happy to reopen the topic. * Thanks! * Thread Starter [jeffzhang](https://wordpress.org/support/users/jeffzhang/) * (@jeffzhang) * [5 years, 11 months ago](https://wordpress.org/support/topic/image-optimization-32/#post-13003237) * Hello, * Thank you for your help. I have done what you mentioned, and yes it worked. I can use fusion builder live again. So what should I do next. * Thread Starter [jeffzhang](https://wordpress.org/support/users/jeffzhang/) * (@jeffzhang) * [5 years, 11 months ago](https://wordpress.org/support/topic/image-optimization-32/#post-13007789) * Please reply ASAP * Plugin Support [qtwrk](https://wordpress.org/support/users/qtwrk/) * (@qtwrk) * [5 years, 11 months ago](https://wordpress.org/support/topic/image-optimization-32/#post-13008907) * Hi * Now re-enable other options back, one by one, and after each, check the editor. So this way we can find which option breaks it * Thread Starter [jeffzhang](https://wordpress.org/support/users/jeffzhang/) * (@jeffzhang) * [5 years, 11 months ago](https://wordpress.org/support/topic/image-optimization-32/#post-13008973) * oh, finally I still need to check it one by one by myself. Why you can’t figure it out? * Plugin Support [qtwrk](https://wordpress.org/support/users/qtwrk/) * (@qtwrk) * [5 years, 11 months ago](https://wordpress.org/support/topic/image-optimization-32/#post-13009005) * Hi, * Well , I’m sorry we are not all-knowing, even for us we do that exact same steps to troubleshoot. * I can only say , based on past experience , this is most likely related to features related to JS, you could try them first. * Best regards, * Thread Starter [jeffzhang](https://wordpress.org/support/users/jeffzhang/) * (@jeffzhang) * [5 years, 11 months ago](https://wordpress.org/support/topic/image-optimization-32/#post-13012131) * okay… I tried but I failed. And I don’t want to waste more time to test it one by one. Just let it be. If you figure out the solution in future, please tell me. thanks * Plugin Support [qtwrk](https://wordpress.org/support/users/qtwrk/) * (@qtwrk) * [5 years, 11 months ago](https://wordpress.org/support/topic/image-optimization-32/#post-13014362) * Hi, * Well… you don’t have to do it one by one , you can do it like two by two , three by three or even five by five , it could speed up the process. * > can’t use fashion build live of Avada theme to edit my page * another simpler way is to exclude the editor URI from being optimized at all , you can go to Page optimization —> Tuning setting —> URI Excludes * usually such editor should have a pattern on URL * for example Elementor page builder has URL like this * [https://domain.comwp-admin/post.php?post=1&action=elementor](https://domain.comwp-admin/post.php?post=1&action=elementor) * so we exclude **action=elementor** * for example Divi builder has URL like this * [https://domain.com/?page_id=1&et_fb=1&PageSpeed=off](https://domain.com/?page_id=1&et_fb=1&PageSpeed=off) * so we can exclude it by **et_fb=1&PageSpeed=off** * something like that * Best regards, Viewing 15 replies - 1 through 15 (of 15 total) The topic ‘image optimization’ is closed to new replies. * ![](https://ps.w.org/litespeed-cache/assets/icon-256x256.png?rev=2554181) * [LiteSpeed Cache](https://wordpress.org/plugins/litespeed-cache/) * [Frequently Asked Questions](https://wordpress.org/plugins/litespeed-cache/#faq) * [Support Threads](https://wordpress.org/support/plugin/litespeed-cache/) * [Active Topics](https://wordpress.org/support/plugin/litespeed-cache/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/litespeed-cache/unresolved/) * [Reviews](https://wordpress.org/support/plugin/litespeed-cache/reviews/) * 15 replies * 4 participants * Last reply from: [qtwrk](https://wordpress.org/support/users/qtwrk/) * Last activity: [5 years, 11 months ago](https://wordpress.org/support/topic/image-optimization-32/#post-13014362) * Status: resolved