Title: image optimization issue
Last modified: May 16, 2025

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# image optimization issue

 *  Resolved [rawan2021](https://wordpress.org/support/users/rawan2021/)
 * (@rawan2021)
 * [1 year ago](https://wordpress.org/support/topic/image-optimization-issue-6/)
 * Hi,
 * I frequently upload new images to my site but when i tried recently to optimize
   them, the button is not active, instead there is a button saying: “clean up unfinished
   data: 65 images”
 * please advise.
 * regards

Viewing 14 replies - 1 through 14 (of 14 total)

 *  Plugin Support [qtwrk](https://wordpress.org/support/users/qtwrk/)
 * (@qtwrk)
 * [1 year ago](https://wordpress.org/support/topic/image-optimization-issue-6/#post-18469783)
 * please provide the report number
 * you can get it in toolbox -> report -> click “send to LiteSpeed”
 * and also please do me a full screenshot on your image optm summary page
 *  Thread Starter [rawan2021](https://wordpress.org/support/users/rawan2021/)
 * (@rawan2021)
 * [1 year ago](https://wordpress.org/support/topic/image-optimization-issue-6/#post-18486556)
 * hi
 * The report number was sent to litespeed on 17th May, the number is RTLYITTB, 
   i was waiting for a response as i mistakenly replied to you via email. I have
   sent a new report today 28th May #**VCBPAMHY**.
 * I was unable to attach images, please send me an email to send you the screenshots
   you’ve asked for.
 * Regards
 * Rawan
 *  Thread Starter [rawan2021](https://wordpress.org/support/users/rawan2021/)
 * (@rawan2021)
 * [1 year ago](https://wordpress.org/support/topic/image-optimization-issue-6/#post-18486561)
 * I also have this error message :” Image pull process failure: Failed to pull 
   image [url] [https://saw35-hyb-worker.quic.cloud/dl/d_3437701/68287dfec62d29.14576106.jpg&#8221](https://saw35-hyb-worker.quic.cloud/dl/d_3437701/68287dfec62d29.14576106.jpg&#8221);
 * Please advise.
 * Thank you
 *  Plugin Support [qtwrk](https://wordpress.org/support/users/qtwrk/)
 * (@qtwrk)
 * [1 year ago](https://wordpress.org/support/topic/image-optimization-issue-6/#post-18487789)
 * if you see that failed to pull message, that looks like it is moving
 * please add this code to your wp-config.php , next line after `<?php` :
 *     ```wp-block-code
       define('LITESPEED_FORCE_WP_REMOTE_GET', true);
       ```
   
 * then clean up unfinished data and send again.
 *  Thread Starter [rawan2021](https://wordpress.org/support/users/rawan2021/)
 * (@rawan2021)
 * [1 year ago](https://wordpress.org/support/topic/image-optimization-issue-6/#post-18489075)
 * Hi thank you for your reply.
 * what does this code do? can you give more guidance steps on where/how to add 
   the code please?
 * appreciate your support.
 * thanks
 * rawan
 *  Thread Starter [rawan2021](https://wordpress.org/support/users/rawan2021/)
 * (@rawan2021)
 * [1 year ago](https://wordpress.org/support/topic/image-optimization-issue-6/#post-18489380)
 * Hi
 * in addition, this error is also present in site health page,
 * “Unable to detect page cache due to possible loopback request problem. Please
   verify that the loopback request test is passing. Error: cURL error 28: Operation
   timed out after 5002 milliseconds with 0 bytes received (Code: http_request_failed)
 * Page cache enhances the speed and performance of your site by saving and serving
   static pages instead of calling for a page every time a user visits.
 * Page cache is detected by looking for an active page cache plugin as well as 
   making three requests to the homepage and looking for one or more of the following
   HTTP client caching response headers:`cache-control`, `expires`, `age`, `last-
   modified`, `etag`, `x-cache-enabled`, `x-cache-disabled`, `x-srcache-store-status`,`
   x-srcache-fetch-status`, `x-litespeed-cache`, `x-lsadc-cache`, `x-qc-cache.`“
 * please advise how to improve this.
 * thanks
 *  Plugin Support [qtwrk](https://wordpress.org/support/users/qtwrk/)
 * (@qtwrk)
 * [1 year ago](https://wordpress.org/support/topic/image-optimization-issue-6/#post-18489389)
 * the code snippet goes to wp-config.php file , if you have FTP, you can use FTP
   to edit that file , if you have control panel (like cPanel) , then you can go
   to cPanel -> file manager , and edit from there.
 * the second issue , it looks like your server has some mis-configuration make 
   wordpress itself can not connect to itself , please check with your hosting provider
 *  Thread Starter [rawan2021](https://wordpress.org/support/users/rawan2021/)
 * (@rawan2021)
 * [12 months ago](https://wordpress.org/support/topic/image-optimization-issue-6/#post-18490307)
 * Hi
 * I was going to add the code you sent me , but found these codes which might be
   added by a developer who used NITROPACK plugin in my site lately;
 * define( ‘WP_CACHE’, true );
   define( ‘WP_CACHE’, false /* Modified by NitroPack*/);
 * I have deleted Nitropack plugin a while ago (as he didn’t finish his job).
 * Do you think the error of “Image pull process failure:” could be from this?
 * I’ll wait your response before i add the code you advised.
 * regards
 * rawan
 *  Plugin Support [qtwrk](https://wordpress.org/support/users/qtwrk/)
 * (@qtwrk)
 * [12 months ago](https://wordpress.org/support/topic/image-optimization-issue-6/#post-18491334)
 * well , no , I don’t think define or not define `WP_CACHE` will cause issue with
   image optm
 *  Thread Starter [rawan2021](https://wordpress.org/support/users/rawan2021/)
 * (@rawan2021)
 * [12 months ago](https://wordpress.org/support/topic/image-optimization-issue-6/#post-18491554)
 * so you reckon I leave these input and enter the code you gave me, right?
 *  Plugin Support [qtwrk](https://wordpress.org/support/users/qtwrk/)
 * (@qtwrk)
 * [12 months ago](https://wordpress.org/support/topic/image-optimization-issue-6/#post-18491586)
 * yes please , after you put the code , then clean up unfinished data, and send
   request again.
 *  Thread Starter [rawan2021](https://wordpress.org/support/users/rawan2021/)
 * (@rawan2021)
 * [12 months ago](https://wordpress.org/support/topic/image-optimization-issue-6/#post-18491750)
 * Hi
 * code was added
 * Report Number: **UCZWHPGN**
 * please advise if anything else need to be done
 * rgds
 *  Thread Starter [rawan2021](https://wordpress.org/support/users/rawan2021/)
 * (@rawan2021)
 * [12 months ago](https://wordpress.org/support/topic/image-optimization-issue-6/#post-18491795)
 * hi
 * Please check this message and advise;
 * “LiteSpeed Cache: QUIC.cloud service nodes cannot reach your WP REST endpoints.
   Please check your WordPress or firewall setup. Check your QUIC.cloud dashboard
   for more details.”
 * thanks
 * Rawan
 *  Plugin Support [qtwrk](https://wordpress.org/support/users/qtwrk/)
 * (@qtwrk)
 * [12 months ago](https://wordpress.org/support/topic/image-optimization-issue-6/#post-18494311)
 * please follow this [guide](https://wordpress.org/support/topic/troubleshooting-guide-wpapi-echo-data-failure/)

Viewing 14 replies - 1 through 14 (of 14 total)

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 * 14 replies
 * 2 participants
 * Last reply from: [qtwrk](https://wordpress.org/support/users/qtwrk/)
 * Last activity: [12 months ago](https://wordpress.org/support/topic/image-optimization-issue-6/#post-18494311)
 * Status: resolved