Title: Image pull process failure Last modified: November 28, 2024 --- # Image pull process failure * Resolved [Michael Travan](https://wordpress.org/support/users/michael-travan/) * (@michael-travan) * [1 year, 6 months ago](https://wordpress.org/support/topic/image-pull-process-failure-4/) * Hello, * here I am again with the same issue. Litespeed img optimization tool fails to pull images. * Report number: **HSDKXMHN** * Report date: **11/28/2024 10:10:03** * I double checked whitelisted ips, bought some fast quotas credits, to no avail. * Honestly I’m quite annoyed by this recurring issue. Can you give that a look please? * Michael * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fimage-pull-process-failure-4%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 12 replies - 1 through 12 (of 12 total) * [Fred17](https://wordpress.org/support/users/f14m07/) * (@f14m07) * [1 year, 6 months ago](https://wordpress.org/support/topic/image-pull-process-failure-4/#post-18167595) * Hi, * I have the same issue i sent you today a report JKMITIZX * Plugin Support [litetim](https://wordpress.org/support/users/litetim/) * (@litetim) * [1 year, 6 months ago](https://wordpress.org/support/topic/image-pull-process-failure-4/#post-18167705) * [@michael-travan](https://wordpress.org/support/users/michael-travan/) is it happening to all images? or you see errors from time to time? * Plugin Support [litetim](https://wordpress.org/support/users/litetim/) * (@litetim) * [1 year, 6 months ago](https://wordpress.org/support/topic/image-pull-process-failure-4/#post-18167714) * [@f14m07](https://wordpress.org/support/users/f14m07/) please create a separate ticket. On wordpress I do not see your report * Thread Starter [Michael Travan](https://wordpress.org/support/users/michael-travan/) * (@michael-travan) * [1 year, 6 months ago](https://wordpress.org/support/topic/image-pull-process-failure-4/#post-18168597) * Hello [@litetim](https://wordpress.org/support/users/litetim/), * pull process is completely stuck, from days. The error message I see is relative to the same image, every time, but it looks like it’s blocking the rest of images waiting to be pulled. I run a news website with thousands of images being processed every day, so now I have weeks of unoptimized images that heavily slow down my website. * Michael * Plugin Support [qtwrk](https://wordpress.org/support/users/qtwrk/) * (@qtwrk) * [1 year, 6 months ago](https://wordpress.org/support/topic/image-pull-process-failure-4/#post-18169153) * what exactly is the error message ? * like `failed to pull image: https://xxx.quic.cloud/xxxxx.jpg` ? * Thread Starter [Michael Travan](https://wordpress.org/support/users/michael-travan/) * (@michael-travan) * [1 year, 6 months ago](https://wordpress.org/support/topic/image-pull-process-failure-4/#post-18175618) * Hello [@qtwrk](https://wordpress.org/support/users/qtwrk/), * this is the message I’m getting: `Image pull process failure: Failed to pull image [url] https://slc105-hyb-worker.quic.cloud/dl/d_739013/674978f985b333.24036145. jpg.webp` * Plugin Support [qtwrk](https://wordpress.org/support/users/qtwrk/) * (@qtwrk) * [1 year, 6 months ago](https://wordpress.org/support/topic/image-pull-process-failure-4/#post-18178535) * please try this , edit file `wp-content/plugins/litespeed-cache/src/img-optm. cls.php` , around line 1015, you will see * ```wp-block-code self::debug('Loaded images count: ' . $req_counter); ``` * change it to * ```wp-block-code self::debug('Loaded images count: ' . $req_counter);error_log(print_r($response,true), 3, '/path/to/your/wordpress/image.log') ``` * then trigger the error again , then share the image.log file over dropbox , google drive or any other means you see fit * Thread Starter [Michael Travan](https://wordpress.org/support/users/michael-travan/) * (@michael-travan) * [1 year, 6 months ago](https://wordpress.org/support/topic/image-pull-process-failure-4/#post-18180906) * Hello, * `image.log` file seems to fail getting generated. Is the syntax correct: * `self::debug('Loaded images count: ' . $req_counter); error_log(print_r($response, true), 3, '/wp-content/uploads/litespeed-log/image.log'); ? * Plugin Support [litetim](https://wordpress.org/support/users/litetim/) * (@litetim) * [1 year, 6 months ago](https://wordpress.org/support/topic/image-pull-process-failure-4/#post-18181080) * ‘/wp-content/uploads/litespeed-log/image.log’ => will create the log file, but not in the path you look in. If you have access to server path look into root and follow: **wp-content/uploads/litespeed-log/image.log** * You can fix the path( should be like: **/home** and end with **public_html **). I cannot write it here for the info is personal. You can take the path from LSC =>Toolbox=>Report and look at: **DOCUMENT_ROOT** * Thread Starter [Michael Travan](https://wordpress.org/support/users/michael-travan/) * (@michael-travan) * [1 year, 6 months ago](https://wordpress.org/support/topic/image-pull-process-failure-4/#post-18182289) * Hello [@litetim](https://wordpress.org/support/users/litetim/), * yes sorry, my bad. I fixed the path, `image.log` file has been correctly generated but no data has been ouputted into it. I fired the error multiple times, cancel unfinished images, sent another optimization requests (same error popped up afterwards). * Michael * Plugin Support [qtwrk](https://wordpress.org/support/users/qtwrk/) * (@qtwrk) * [1 year, 6 months ago](https://wordpress.org/support/topic/image-pull-process-failure-4/#post-18183555) * okay , please create a ticket by mail to `support at litespeedtech.com` with reference link to this topic , we will invstigate futher. * Thread Starter [Michael Travan](https://wordpress.org/support/users/michael-travan/) * (@michael-travan) * [1 year, 6 months ago](https://wordpress.org/support/topic/image-pull-process-failure-4/#post-18186574) * Thanks, done. * Michael Viewing 12 replies - 1 through 12 (of 12 total) The topic ‘Image pull process failure’ is closed to new replies. * ![](https://ps.w.org/litespeed-cache/assets/icon-256x256.png?rev=2554181) * [LiteSpeed Cache](https://wordpress.org/plugins/litespeed-cache/) * [Frequently Asked Questions](https://wordpress.org/plugins/litespeed-cache/#faq) * [Support Threads](https://wordpress.org/support/plugin/litespeed-cache/) * [Active Topics](https://wordpress.org/support/plugin/litespeed-cache/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/litespeed-cache/unresolved/) * [Reviews](https://wordpress.org/support/plugin/litespeed-cache/reviews/) * 12 replies * 4 participants * Last reply from: [Michael Travan](https://wordpress.org/support/users/michael-travan/) * Last activity: [1 year, 6 months ago](https://wordpress.org/support/topic/image-pull-process-failure-4/#post-18186574) * Status: resolved