• Resolved aaronbennett2097

    (@aaronbennett2097)


    Hi guys.

    I’ve got an odd issue.

    I’ve updated a few images on the gallery, saved, emptied cache and reloaded the page but the thumbnails that show in the gallery are the old images.

    However, when you click on the thumbnail to open the image in a lightbox, the updated images show.

    Can you advise?
    Thanks in advance.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Hello @aaronbennett2097,

    Thank you for reaching out to us!

    We were able to take a closer look at the site and the same images appear in the lightbox as well. Can you please try to check it in incognito mode or on another device? Also, can you send us a video of how it is displayed on your end?

    Thank you,
    Beatrice.

    Thread Starter aaronbennett2097

    (@aaronbennett2097)

    Sorry, I went and rebilt the gallery from scratch as the client was complaining – I’ll set up another page and embed the gallery in there to show you.

    There also seems to be some clashing in the backend of the gallery (when building it) that’s causing issues, will detail them in a screenshot and share when I get a mooment.

    Ity’s a fantastic plugin, just a few things not working as they should.

    Will send a link soon.
    Thanks
    Aaron

    Hi @aaronbennett2097,

    I’m looking forward to it!

    Warmly,
    Beatrice.

    Thread Starter aaronbennett2097

    (@aaronbennett2097)

    Hi Beatrice.

    I’ve created another page and put the gallery in…

    https://thewildoutdoors.org/private-gallery/

    If you click on the top right image, the image that popups up is the image it’s supposed to be, but the thumbnail isn’t right.

    Thanks
    Aaron

    Hi @aaronbennett2097,

    Thank you for explaining!

    Unfortunately, this is a bug. I opened a ticket regarding this with our development team and we will fix this in our future update.
    Here is the ticket so you can see the progress: https://github.com/WPChill/gallery-photoblocks/issues/27
    I’m sorry for the inconvenience!

    Warm regards,
    Beatrice.

    This topic will be marked as resolved as we have an open ticket on GitHub regarding this. Please keep in mind that the ‘resolved’ status is only for this support thread, not the issue on GitHub.

Viewing 6 replies - 1 through 6 (of 6 total)

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