Image upload not working for some users

  • lisapearsonnz

    (@lisapearsonnz)


    3 years, 1 month ago

    Hi team,

    Recently some users have been experiencing issues with uploading images. Their images are showing up as blank/broken images (shown in the screenshot here: https://ibb.co/X8jv3QG )

    I’ve been trying to replicate this issue, and tested by uploading images from different browsers (firefox/chrome/safari) and devices (PC/iPhone) but they are working as intended so I’m not sure what might be causing this issue to some users.

    I’ve tested the form before/after updating the plugin but the issue still persists.

    Any ideas on what might be causing this? Any help greatly appreciated 😊 Thanks.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • kyashan22

    (@kyashan22)

    3 years, 1 month ago

    Space in filenames?

    Thread Starter lisapearsonnz

    (@lisapearsonnz)

    3 years, 1 month ago

    Thanks kyashan for the suggestion. I’ve tested this and the images uploaded without any issues.

    Thread Starter lisapearsonnz

    (@lisapearsonnz)

    3 years ago

    Any other ideas/suggestions greatly appreciated. We had more form submissions come in with blank images and would like to sort this as soon as possible.

Viewing 3 replies - 1 through 3 (of 3 total)

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