Report number: KQSDVDGS
Report date: 03/30/2020 10:44:16
Plugin Support
qtwrk
(@qtwrk)
Hi,
Could you please try export current setting , and then reset to default setting , purge all , and see if it loads fine with mp4 ?
Best regards,
Yes, The page load fine with mp4.
Plugin Support
qtwrk
(@qtwrk)
Hi,
Now please re-enable your previous setting.
if it works in default setting , that means one of the features that breaks the loading.
I would guess JS combine/minify or lazyload image, please check on these setting.
Please note that if you enable or disable a feature , make sure you have run “purge all” to clear the cache to make change effect.
Best regards,
Hi, Thank you for your reply.
I found the issue with JS combine. What should I do to exclude mp4 file.
Best Regards.
Plugin Support
qtwrk
(@qtwrk)
Hi,
Please check this wiki
Basically , it’s not the mp4 file you need to exclude , but the js files that not needs be combined.
Best regards,
But when I remove the mp4 video the page appear well (With JS combine).
Plugin Support
qtwrk
(@qtwrk)
Hi,
Yes, but the mp4 file could be inserted, displayed , or play by a JS file , that’s the source.
As you mentioned that disable JS combine it works fine , then my assumption is that JS combine breaks one JS file , and leads it may not be able to insert/display/play mp4 file correctly and cause your issue.
Best regards,
Thank you, Now the website work well.
