Title: Import button grey
Last modified: February 23, 2019

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# Import button grey

 *  Resolved [sharon135](https://wordpress.org/support/users/sharon135/)
 * (@sharon135)
 * [7 years, 3 months ago](https://wordpress.org/support/topic/import-button-grey/)
 * When trying to import the FAQ csv file, the import button is grey and won’t let
   me import the file. I exported it from the current site and want to import to
   a new site I am creating. What am I missing here?

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [etoilewebdesign](https://wordpress.org/support/users/etoilewebdesign/)
 * (@etoilewebdesign)
 * [7 years, 3 months ago](https://wordpress.org/support/topic/import-button-grey/#post-11246513)
 * Hi sharon135,
 * In this new site: are you using the free or paid version of Ultimate FAQ?
 *  Thread Starter [sharon135](https://wordpress.org/support/users/sharon135/)
 * (@sharon135)
 * [7 years, 3 months ago](https://wordpress.org/support/topic/import-button-grey/#post-11246700)
 * Using the free one. Don’t know if the current site is free or paid. I emailed
   you via your contact email to find out. The current site was managed by my client’s
   partner who sadly passed away last month. So, my client doesn’t know much about
   the site, its features, or functions.
 * PS Would like to know what features are part of premium version that are not 
   part of the free one.
    -  This reply was modified 7 years, 3 months ago by [sharon135](https://wordpress.org/support/users/sharon135/).
 *  Thread Starter [sharon135](https://wordpress.org/support/users/sharon135/)
 * (@sharon135)
 * [7 years, 3 months ago](https://wordpress.org/support/topic/import-button-grey/#post-11247305)
 * I just saw what in the premium. And since the new site is using the free version,
   I will need the product key in order to import. If my client has the premium,
   please email me the product key. I saw that my client and you are communicating
   now. I await the product key. Thanks.
 * What’s Included in Our Premium Version? Unlimited FAQsFAQ SearchCustom FieldsWooCommerce
   FAQs15 Different Icon Sets **Import/Export** FAQsAdvanced Styling OptionsSocial
   SharingEmail Support

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Import button grey’ is closed to new replies.

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 * 3 replies
 * 2 participants
 * Last reply from: [sharon135](https://wordpress.org/support/users/sharon135/)
 * Last activity: [7 years, 3 months ago](https://wordpress.org/support/topic/import-button-grey/#post-11247305)
 * Status: resolved