Title: Import Command Hanging
Last modified: June 11, 2020

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# Import Command Hanging

 *  Resolved [ontemp](https://wordpress.org/support/users/ontemp/)
 * (@ontemp)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/import-command-hanging/)
 * When i try to import a .csv file of my subscribers, it just hangs forever and
   remains at “imported: 0.” What’s causing this issue?

Viewing 9 replies - 1 through 9 (of 9 total)

 *  Plugin Author [Noptin Newsletter Team](https://wordpress.org/support/users/picocodes/)
 * (@picocodes)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/import-command-hanging/#post-12974350)
 * Try importing the subscribers while [your browser’s console is open](https://webmasters.stackexchange.com/questions/8525/how-do-i-open-the-javascript-console-in-different-browsers)
   and let me know if any errors show up in the console.
 *  Thread Starter [ontemp](https://wordpress.org/support/users/ontemp/)
 * (@ontemp)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/import-command-hanging/#post-12974404)
 * This is what it says.
 * [https://postimg.cc/xJgdsc4Y](https://postimg.cc/xJgdsc4Y)
 *  Plugin Author [Noptin Newsletter Team](https://wordpress.org/support/users/picocodes/)
 * (@picocodes)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/import-command-hanging/#post-12976645)
 * Seems like your browser does not support async functions (which are used on the
   subscribers’ page). For now, use the plugin editor to replace the contents of`
   includes/assets/js/dist/subscribers.js` with [this updated code](https://gist.github.com/picocodes/205d4347b84d5b9908ba1483733bb8bf).
 *  Thread Starter [ontemp](https://wordpress.org/support/users/ontemp/)
 * (@ontemp)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/import-command-hanging/#post-12978381)
 * Thank you, it worked.
 * After I imported, I tried sending a test email and received this error.
 * [https://postimg.cc/NKz7rG0b](https://postimg.cc/NKz7rG0b)
 *  Plugin Author [Noptin Newsletter Team](https://wordpress.org/support/users/picocodes/)
 * (@picocodes)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/import-command-hanging/#post-12979518)
 * The error indicates an issue with your server. What do you see in your error 
   logs?
 *  Thread Starter [ontemp](https://wordpress.org/support/users/ontemp/)
 * (@ontemp)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/import-command-hanging/#post-12979647)
 * Latest error says “AH01276: cannot serve directory, no matching directoryindex”
 * (index.php,index.php5,index.php4,index.php3,index.perl,index.pl,index.plx,index.
   ppl,index.cgi,index.jsp,index.jp,index.phtml,index.shtml,index.xhtml,index.html,
   index.htm,index.wml,Default.html,Default.htm,default.html,default.htm,home.html,
   home.htm,index.js) found, and server-generated directory index forbidden by Options
   directive
 * Is it related?
 *  Thread Starter [ontemp](https://wordpress.org/support/users/ontemp/)
 * (@ontemp)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/import-command-hanging/#post-12992363)
 * Also, i just tried updating your plugin and got an internal server error. However,
   when i updated my other plugins, it was successful. Seems like its only your 
   plugin causing issue with the server.
 *  Plugin Author [Noptin Newsletter Team](https://wordpress.org/support/users/picocodes/)
 * (@picocodes)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/import-command-hanging/#post-12992927)
 * Do send us an email at [support@noptin.com](https://wordpress.org/support/topic/import-command-hanging/support@noptin.com?output_format=md)
   containing your PHP and WordPress versions and a copy of your error log if possible.
 *  Thread Starter [ontemp](https://wordpress.org/support/users/ontemp/)
 * (@ontemp)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/import-command-hanging/#post-13008758)
 * I think I figured out the problem. There wasn’t enough PHP memory for the dashboard
   admin. The PHP memory for the front-end and back-end of the site are completely
   different. You have to increase PHP memory for the dashboard admin by adding 
   this in wp-config file: define(‘WP_MAX_MEMORY_LIMIT’, 512M’); It should be double
   your normal memory limit because the back-end uses up more resources.
 * Thanks for the help. You can close this ticket.

Viewing 9 replies - 1 through 9 (of 9 total)

The topic ‘Import Command Hanging’ is closed to new replies.

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 * 9 replies
 * 2 participants
 * Last reply from: [ontemp](https://wordpress.org/support/users/ontemp/)
 * Last activity: [5 years, 11 months ago](https://wordpress.org/support/topic/import-command-hanging/#post-13008758)
 * Status: resolved