Title: Import corrupted
Last modified: April 17, 2026

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# Import corrupted

 *  Resolved [eliperez1992](https://wordpress.org/support/users/eliperez1992/)
 * (@eliperez1992)
 * [1 month, 3 weeks ago](https://wordpress.org/support/topic/import-corrupted/)
 * When I download the export file everything seems okay, but when I import it I
   get a “Unable to Import. The archive file is corrupted.” every time on 3 different
   websites. I also tried to add the .wpress file as a backup and restoring it but
   it fails.
   This is my very first time experimenting an issue with this plugin,
   so help would be much appreciated.

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Author [Yani](https://wordpress.org/support/users/yaniiliev/)
 * (@yaniiliev)
 * [1 month, 3 weeks ago](https://wordpress.org/support/topic/import-corrupted/#post-18883552)
 * Hi eliperez1992,
 * I hope you are well.
    Could you confirm if you are using the latest version of
   the plugin 7.105 on both sites? Also, if you have a premium version of the plugin,
   please reach out to our support team: [https://servmask.com/contact-support](https://servmask.com/contact-support)
 *  Thread Starter [eliperez1992](https://wordpress.org/support/users/eliperez1992/)
 * (@eliperez1992)
 * [1 month, 3 weeks ago](https://wordpress.org/support/topic/import-corrupted/#post-18883554)
 * I am using 7.105. Do I need the premium version? I’ve always done this with the
   free version. did it change now?
 *  Thread Starter [eliperez1992](https://wordpress.org/support/users/eliperez1992/)
 * (@eliperez1992)
 * [1 month, 3 weeks ago](https://wordpress.org/support/topic/import-corrupted/#post-18883559)
 * Oh, now that I updated the version on my local to 7.105 it is working. Thank 
   you!
 *  Plugin Author [Yani](https://wordpress.org/support/users/yaniiliev/)
 * (@yaniiliev)
 * [1 month, 3 weeks ago](https://wordpress.org/support/topic/import-corrupted/#post-18883561)
 * No, you do not need the premium version.
    You mentioned that you tried to restore
   the backup which is a premium feature, that’s why I sent you to the support team.
 * Try to download [Traktor](https://traktor.wp-migration.com/) and see if you can
   open and extract the exported files.
    It will tell you if the files are truly
   corrupted or not.

Viewing 4 replies - 1 through 4 (of 4 total)

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## Tags

 * [corrupted](https://wordpress.org/support/topic-tag/corrupted/)
 * [unable](https://wordpress.org/support/topic-tag/unable/)

 * 4 replies
 * 2 participants
 * Last reply from: [Yani](https://wordpress.org/support/users/yaniiliev/)
 * Last activity: [1 month, 3 weeks ago](https://wordpress.org/support/topic/import-corrupted/#post-18883561)
 * Status: resolved