Title: Import doesn’t start
Last modified: October 20, 2016

---

# Import doesn’t start

 *  [natpoit](https://wordpress.org/support/users/natpoit/)
 * (@natpoit)
 * [9 years, 7 months ago](https://wordpress.org/support/topic/import-doesnt-start/)
 * Hi,
 * I tried to import users from test file provided by you and only see
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   en attente de modération Créer Salutations, catyfanfani Se déconnecter Importing
   users Ready to registers
 * First row represents the form of sheet
 * Inserting and updating data
 * Row Username Email Password Address City State Zip code Country user_url
    1 john
   [john@mymail.com](https://wordpress.org/support/topic/import-doesnt-start/john@mymail.com?output_format=md)
   mypassword Rd. Victoria Atlanta Georgia 1201 USA
 * and then nothing (just empty space)
 * How to debug?
 * I have latest mysql/php, vps on jonesolutions.com
    May ne something configured
   wrong, but how to understand what
 * Any help is much appresiated

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Thread Starter [natpoit](https://wordpress.org/support/users/natpoit/)
 * (@natpoit)
 * [9 years, 7 months ago](https://wordpress.org/support/topic/import-doesnt-start/#post-8335901)
 * oh, copied everything, sorry
 *     ```
       Importing users
       Ready to registers
   
       First row represents the form of sheet
   
       Inserting and updating data
   
       Row	Username	Email	Password	Address	City	State	Zip code	Country	user_url
       1	john	john@mymail.com	mypassword	Rd. Victoria	Atlanta	Georgia	1201	USA
   
       and then nothing (just empty space)
       ```
   
 *  Plugin Author [Javier Carazo](https://wordpress.org/support/users/carazo/)
 * (@carazo)
 * [9 years, 7 months ago](https://wordpress.org/support/topic/import-doesnt-start/#post-8337629)
 * [@natpoit](https://wordpress.org/support/users/natpoit/)
 * Some error or warning in WordPress? In log?

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Import doesn’t start’ is closed to new replies.

 * ![](https://ps.w.org/import-users-from-csv-with-meta/assets/icon-256x256.png?
   rev=1174343)
 * [Import and export users and customers](https://wordpress.org/plugins/import-users-from-csv-with-meta/)
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 * 2 replies
 * 2 participants
 * Last reply from: [Javier Carazo](https://wordpress.org/support/users/carazo/)
 * Last activity: [9 years, 7 months ago](https://wordpress.org/support/topic/import-doesnt-start/#post-8337629)
 * Status: not resolved