Title: Import doesn´’t work Last modified: March 16, 2020 --- # Import doesn´’t work * Resolved [sandragonvi](https://wordpress.org/support/users/sandragonvi/) * (@sandragonvi) * [6 years, 2 months ago](https://wordpress.org/support/topic/import-doesnt-work-9/) * The CSV colums are misplaced and the plugin doesn´t recignize the data. All the fields are with red background. When I click the link to see the result it is 0 import. * Please, can you help? * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fimport-doesnt-work-9%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 9 replies - 1 through 9 (of 9 total) * Plugin Author [Javier Carazo](https://wordpress.org/support/users/carazo/) * (@carazo) * [6 years, 2 months ago](https://wordpress.org/support/topic/import-doesnt-work-9/#post-12551328) * [@sandragonvi](https://wordpress.org/support/users/sandragonvi/), * Read documentation tab or use a CSV example to see how columns has to be placed and named. * Thread Starter [sandragonvi](https://wordpress.org/support/users/sandragonvi/) * (@sandragonvi) * [6 years, 2 months ago](https://wordpress.org/support/topic/import-doesnt-work-9/#post-12564919) * Hi, * I managed to load my clients with all the fields but after clicking the link to see the results, I lost my customs columns. * How can I get them back? * Thank you * Plugin Author [Javier Carazo](https://wordpress.org/support/users/carazo/) * (@carazo) * [6 years, 2 months ago](https://wordpress.org/support/topic/import-doesnt-work-9/#post-12565148) * [@sandragonvi](https://wordpress.org/support/users/sandragonvi/), * Which custom columns? Can you explain? * Moderator [Jan Dembowski](https://wordpress.org/support/users/jdembowski/) * (@jdembowski) * Forum Moderator and Brute Squad * [6 years, 2 months ago](https://wordpress.org/support/topic/import-doesnt-work-9/#post-12565479) * [@sandragonvi](https://wordpress.org/support/users/sandragonvi/) Please do not create duplicate topics. I have removed your newer one, continue on this topic. * Thread Starter [sandragonvi](https://wordpress.org/support/users/sandragonvi/) * (@sandragonvi) * [6 years, 2 months ago](https://wordpress.org/support/topic/import-doesnt-work-9/#post-12565977) * id, address, city, zipcode, dni, phone… * All theme were imported but after clicking the link to see the results, I only have now username, name, email. * Plugin Author [Javier Carazo](https://wordpress.org/support/users/carazo/) * (@carazo) * [6 years, 2 months ago](https://wordpress.org/support/topic/import-doesnt-work-9/#post-12566051) * But the name of the columns are incorrect. * Use the right ones: * > billing_first_name > billing_last_name billing_company billing_address_1 billing_address_2 > billing_city billing_postcode billing_country billing_state billing_phone billing_email > shipping_first_name shipping_last_name shipping_company shipping_address_1 > shipping_address_2 shipping_city shipping_postcode shipping_country shipping_state - This reply was modified 6 years, 2 months ago by [Javier Carazo](https://wordpress.org/support/users/carazo/). * Thread Starter [sandragonvi](https://wordpress.org/support/users/sandragonvi/) * (@sandragonvi) * [6 years, 2 months ago](https://wordpress.org/support/topic/import-doesnt-work-9/#post-12570231) * Ok, I will try again. * Thread Starter [sandragonvi](https://wordpress.org/support/users/sandragonvi/) * (@sandragonvi) * [6 years, 2 months ago](https://wordpress.org/support/topic/import-doesnt-work-9/#post-12570262) * What are the names for id, dni, registration date and status? * Thanks so much for your attetion * Plugin Author [Javier Carazo](https://wordpress.org/support/users/carazo/) * (@carazo) * [6 years, 2 months ago](https://wordpress.org/support/topic/import-doesnt-work-9/#post-12570273) * ID? You should not change ID of an user being imported because this is an auto incremental data. * DNI is a custom data, not a standard one, so I cannot tell you. In meta keys tab you have a list of all meta keys being used. * Status is also a custom data. * Registration date is a data from WordPress you have it in documentation tab, please read the whole tab before asking. * In this case name is: user_registered Viewing 9 replies - 1 through 9 (of 9 total) The topic ‘Import doesn´’t work’ is closed to new replies. * ![](https://ps.w.org/import-users-from-csv-with-meta/assets/icon-256x256.png? rev=1174343) * [Import and export users and customers](https://wordpress.org/plugins/import-users-from-csv-with-meta/) * [Frequently Asked Questions](https://wordpress.org/plugins/import-users-from-csv-with-meta/#faq) * [Support Threads](https://wordpress.org/support/plugin/import-users-from-csv-with-meta/) * [Active Topics](https://wordpress.org/support/plugin/import-users-from-csv-with-meta/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/import-users-from-csv-with-meta/unresolved/) * [Reviews](https://wordpress.org/support/plugin/import-users-from-csv-with-meta/reviews/) ## Tags * [fail](https://wordpress.org/support/topic-tag/fail/) * 9 replies * 3 participants * Last reply from: [Javier Carazo](https://wordpress.org/support/users/carazo/) * Last activity: [6 years, 2 months ago](https://wordpress.org/support/topic/import-doesnt-work-9/#post-12570273) * Status: resolved