Title: Import error Last modified: October 8, 2020 --- # Import error * Resolved [hrizvi](https://wordpress.org/support/users/hrizvi/) * (@hrizvi) * [5 years, 8 months ago](https://wordpress.org/support/topic/import-error-51/) * [@cartpauj](https://wordpress.org/support/users/cartpauj/) my client’s prod site got this error while importing: Total Rows: 335 * 0 Pretty Links were Successfully Created * 0 Pretty Links were Successfully Updated * Ticket has been raised. Please check tickets and find one with this error from today and urgently and I cant emphasize more urgently resolve the issue. Viewing 10 replies - 1 through 10 (of 10 total) * Thread Starter [hrizvi](https://wordpress.org/support/users/hrizvi/) * (@hrizvi) * [5 years, 8 months ago](https://wordpress.org/support/topic/import-error-51/#post-13507153) * [@cartpauj](https://wordpress.org/support/users/cartpauj/) did you get a chance to look into this? This is a very very urgent matter. * Thread Starter [hrizvi](https://wordpress.org/support/users/hrizvi/) * (@hrizvi) * [5 years, 8 months ago](https://wordpress.org/support/topic/import-error-51/#post-13507507) * [@cartpauj](https://wordpress.org/support/users/cartpauj/) links are down on prod. * Plugin Author [cartpauj](https://wordpress.org/support/users/cartpauj/) * (@cartpauj) * [5 years, 8 months ago](https://wordpress.org/support/topic/import-error-51/#post-13509534) * Please open a ticket with premium support, we cannot support premium products here. * Thread Starter [hrizvi](https://wordpress.org/support/users/hrizvi/) * (@hrizvi) * [5 years, 8 months ago](https://wordpress.org/support/topic/import-error-51/#post-13509615) * A support ticket was open long back. You gotta take the ticket, action the ticket and resolve the issue. * Plugin Author [cartpauj](https://wordpress.org/support/users/cartpauj/) * (@cartpauj) * [5 years, 8 months ago](https://wordpress.org/support/topic/import-error-51/#post-13509750) * If you’ve opened a ticket, one of our support techs will be with you soon. * Thread Starter [hrizvi](https://wordpress.org/support/users/hrizvi/) * (@hrizvi) * [5 years, 8 months ago](https://wordpress.org/support/topic/import-error-51/#post-13509773) * What do you mean “if” , I just told you it was opened long time back. Stop giving and canned response and action the ticket. * Moderator [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/) * (@sterndata) * Volunteer Forum Moderator * [5 years, 8 months ago](https://wordpress.org/support/topic/import-error-51/#post-13509785) * [@hrizvi](https://wordpress.org/support/users/hrizvi/) Per the [Forum Guidelines](https://wordpress.org/support/guidelines/#do-not-bump-posts) we ask you NOT bump posts. * Everyone here, including plugin authors, are volunteers. They sleep. They eat. They have lives. Give them a chance to see your topic and respond in the course of their lives. You are not their customer. * Thread Starter [hrizvi](https://wordpress.org/support/users/hrizvi/) * (@hrizvi) * [5 years, 8 months ago](https://wordpress.org/support/topic/import-error-51/#post-13509821) * [@sterndata](https://wordpress.org/support/users/sterndata/) I understand. This is a known issue. Instead of solving the issue on plugin , the author is directing customers from wordpress.org to his site to purchase yearly support. This is the main issue. [https://wordpress.org/support/topic/0-pretty-links-were-successfully-created-0-pretty-links-were-successfully-updat/](https://wordpress.org/support/topic/0-pretty-links-were-successfully-created-0-pretty-links-were-successfully-updat/) We already have subscription and have raised the ticket. Besides that my clients prod links are down and I getting canned responses here. - This reply was modified 5 years, 8 months ago by [hrizvi](https://wordpress.org/support/users/hrizvi/). - This reply was modified 5 years, 8 months ago by [hrizvi](https://wordpress.org/support/users/hrizvi/). * Plugin Author [cartpauj](https://wordpress.org/support/users/cartpauj/) * (@cartpauj) * [5 years, 8 months ago](https://wordpress.org/support/topic/import-error-51/#post-13509842) * [@hrizvi](https://wordpress.org/support/users/hrizvi/) importing/exporting is a premium feature, not available in the free version of Pretty Links. Therefor we cannot support it here in the forums per the guidelines. If you’re using premium features, you are a premium user and must use premium support. We’ve responded to Alicia’s ticket yesterday FYI, but she has not replied to our inquiry. I will not reply again here. * Moderator [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/) * (@sterndata) * Volunteer Forum Moderator * [5 years, 8 months ago](https://wordpress.org/support/topic/import-error-51/#post-13509890) * AS this is a premium issue, I’m closing the topic here. Please work with the dev’s ticketing system. Viewing 10 replies - 1 through 10 (of 10 total) The topic ‘Import error’ is closed to new replies. * ![](https://ps.w.org/pretty-link/assets/icon-256x256.png?rev=2503434) * [PrettyLinks - Affiliate Links, Link Branding, Link Tracking, Marketing and Stripe Payments Plugin](https://wordpress.org/plugins/pretty-link/) * [Frequently Asked Questions](https://wordpress.org/plugins/pretty-link/#faq) * [Support Threads](https://wordpress.org/support/plugin/pretty-link/) * [Active Topics](https://wordpress.org/support/plugin/pretty-link/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/pretty-link/unresolved/) * [Reviews](https://wordpress.org/support/plugin/pretty-link/reviews/) * 10 replies * 3 participants * Last reply from: [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/) * Last activity: [5 years, 8 months ago](https://wordpress.org/support/topic/import-error-51/#post-13509890) * Status: resolved