Title: Import error
Last modified: May 1, 2022

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# Import error

 *  Resolved [antonios31](https://wordpress.org/support/users/antonios31/)
 * (@antonios31)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/import-error-58/)
 * Dear staff i’m exporting all the reviews (about 350 reviews) from my site to 
   import them to a new site: the difference is only the id of products. So in the
   excel that i download i switch from the old id to the new id. But it gives to
   me error
    “Line 2 >> Error: incorrect file format. Only 1 column(s) found. Please
   open the input file in a text editor (e.g., in Notepad on Windows) and verify
   that columns are correctly separated by commas.”
 * how to fix it? i repeat i substitute only the old id with the new one and save
   again the file in csv format.

Viewing 5 replies - 1 through 5 (of 5 total)

 *  [Neo WhiteRabbit](https://wordpress.org/support/users/longnguyen89/)
 * (@longnguyen89)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/import-error-58/#post-15609543)
 * Hi,
 * Thank you for using CusRev.
 * Can you please share the CSV file here? I will help you to check the issue.
 *  Thread Starter [antonios31](https://wordpress.org/support/users/antonios31/)
 * (@antonios31)
 * [3 years, 12 months ago](https://wordpress.org/support/topic/import-error-58/#post-15729174)
 * hi, here the file [https://easyupload.io/z4geol](https://easyupload.io/z4geol)
   
   meanwhile i tell you that i create a new site so the id of products are changed(
   but i can change them on another time replacing in the csv).
 *  Thread Starter [antonios31](https://wordpress.org/support/users/antonios31/)
 * (@antonios31)
 * [3 years, 12 months ago](https://wordpress.org/support/topic/import-error-58/#post-15729176)
 * however i’ve to say that i use also a plugin to create bundle so there are strange
   row maybe?!?
 *  [Neo WhiteRabbit](https://wordpress.org/support/users/longnguyen89/)
 * (@longnguyen89)
 * [3 years, 11 months ago](https://wordpress.org/support/topic/import-error-58/#post-15749638)
 * Hi,
 * Thanks for your additional information.
 * You can open the CSV file with the Text editor on your computer and see the wrong
   double-quotes.
    Before: [https://monosnap.com/file/uSqcQ7hXndVexbnSpiMPBU5V4zGxkv](https://monosnap.com/file/uSqcQ7hXndVexbnSpiMPBU5V4zGxkv)
   After: [https://monosnap.com/file/8IZE2yjvSzhThFHrRREd8okXD1nKnh](https://monosnap.com/file/8IZE2yjvSzhThFHrRREd8okXD1nKnh)
 * The correct content should be
 *     ```
       review_content,review_score,date,product_id,display_name,email,order_id
       "Ho 65 anni e ho provato migliaia di questi prodotti. Questo funziona davvero. Ci sono voluti 2 mesi di utilizzo, è vero non lo uso costantemente, ma ho notato un certo turgore a livello del collo. Consigliato e lo ricomprerò a breve! GRAZIE Armida",5,"2020-12-07 15:23:39",16902,Armida,m@yahoo.it,
       "L'ho comprato per mia figlia, ha subito un intervento e il collo tende a scendere. Da quando lo usa (3 mesi circa) si sente NUOVA, rimodellata.Ed è vero l'ho notato anche io e mio marito. Consigliato",5,"2020-12-07 15:24:26",16902,Giluia,m@yahoo.it,
       ```
   
 *  [Neo WhiteRabbit](https://wordpress.org/support/users/longnguyen89/)
 * (@longnguyen89)
 * [3 years, 10 months ago](https://wordpress.org/support/topic/import-error-58/#post-15908350)
 * We haven’t heard from you for more than two weeks. For this reason, I’ll assume
   that either you are not interested in this question/problem anymore or it has
   been resolved. If you still require any help, please start a new forum topic.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Import error’ is closed to new replies.

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 * 5 replies
 * 2 participants
 * Last reply from: [Neo WhiteRabbit](https://wordpress.org/support/users/longnguyen89/)
 * Last activity: [3 years, 10 months ago](https://wordpress.org/support/topic/import-error-58/#post-15908350)
 * Status: resolved