Title: Import error
Last modified: April 25, 2024

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# Import error

 *  Resolved [ans10](https://wordpress.org/support/users/ans10/)
 * (@ans10)
 * [2 years, 1 month ago](https://wordpress.org/support/topic/import-error-65/)
 * I am importing the user with field “roles” = “customer”.
   The user import plugin
   displays the “roles” field as “administrator, customer” when importing as a manager
   user. This does not happen when I import as the administrator user. We have the
   newest version of the plugin (2.5.4); I already deleted and included the plugin
   but it didn’t solve the problem.What can I do to fix the problem?

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Plugin Support [WebToffee Support](https://wordpress.org/support/users/webtoffeesupport/)
 * (@webtoffeesupport)
 * [2 years, 1 month ago](https://wordpress.org/support/topic/import-error-65/#post-17720637)
 * Hi [@ans10](https://wordpress.org/support/users/ans10/),
   Thank you for reaching
   out to us.To troubleshoot the issue, could you try disabling all the plugins 
   on your site and then attempt to import the users again to see if the problem
   persists or not?If the issue persists, please share a sample CSV file that you
   are trying to import after removing any sensitive information from it. You can
   upload the CSV file to Google Drive, WeTransfer, or any similar service and share
   the link with us.
 *  Thread Starter [ans10](https://wordpress.org/support/users/ans10/)
 * (@ans10)
 * [2 years ago](https://wordpress.org/support/topic/import-error-65/#post-17760245)
 * Hello.
 * I deactivated all plugins except Woocommerce and it had the same problem.
   Then
   I deactivated Woocommerce and the error did not happen.I tested with Version 
   2.5.5.
 * CSV file link>[https://drive.google.com/file/d/1Y3uQWthQVRhDcwRu-IW930Wa1dKk2WRT/view?usp=sharing](https://drive.google.com/file/d/1Y3uQWthQVRhDcwRu-IW930Wa1dKk2WRT/view?usp=sharing)
    -  This reply was modified 2 years ago by [ans10](https://wordpress.org/support/users/ans10/).
    -  This reply was modified 2 years ago by [ans10](https://wordpress.org/support/users/ans10/).
 *  Plugin Support [WebToffee Support](https://wordpress.org/support/users/webtoffeesupport/)
 * (@webtoffeesupport)
 * [2 years ago](https://wordpress.org/support/topic/import-error-65/#post-17769301)
 * Hi [@ans10](https://wordpress.org/support/users/ans10/),
 * To further debug the issue, could you kindly share your system status report 
   [via this link](https://www.webtoffee.com/contact/) so that we can replicate 
   your environment?
 *  Thread Starter [ans10](https://wordpress.org/support/users/ans10/)
 * (@ans10)
 * [2 years ago](https://wordpress.org/support/topic/import-error-65/#post-17779105)
 * Hello. 
   I can’t send it via the link. Access Denied – Sucuri Website Firewall…
 *  Plugin Support [WebToffee Support](https://wordpress.org/support/users/webtoffeesupport/)
 * (@webtoffeesupport)
 * [2 years ago](https://wordpress.org/support/topic/import-error-65/#post-17785527)
 * Hi [@ans10](https://wordpress.org/support/users/ans10/),
   Thank you for your response.
   Could you please download the system status report as a txt file and then share
   it [via this link](https://www.webtoffee.com/contact/)?
 *  Thread Starter [ans10](https://wordpress.org/support/users/ans10/)
 * (@ans10)
 * [1 year, 11 months ago](https://wordpress.org/support/topic/import-error-65/#post-17830545)
 * Hi.
   I can’t send the report via your link because your firewall is blocking me.
   Any other means of sending the status report?

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Import error’ is closed to new replies.

 * ![](https://ps.w.org/users-customers-import-export-for-wp-woocommerce/assets/
   icon-256x256.gif?rev=3065206)
 * [Export and Import Users and Customers](https://wordpress.org/plugins/users-customers-import-export-for-wp-woocommerce/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/users-customers-import-export-for-wp-woocommerce/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/users-customers-import-export-for-wp-woocommerce/)
 * [Active Topics](https://wordpress.org/support/plugin/users-customers-import-export-for-wp-woocommerce/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/users-customers-import-export-for-wp-woocommerce/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/users-customers-import-export-for-wp-woocommerce/reviews/)

 * 6 replies
 * 2 participants
 * Last reply from: [ans10](https://wordpress.org/support/users/ans10/)
 * Last activity: [1 year, 11 months ago](https://wordpress.org/support/topic/import-error-65/#post-17830545)
 * Status: resolved