Title: Import / Export Error Last modified: July 7, 2022 --- # Import / Export Error * Resolved [Rami](https://wordpress.org/support/users/rami4625/) * (@rami4625) * [3 years, 10 months ago](https://wordpress.org/support/topic/import-export-error-2/) * When i open Import / Export tap i get this error message : Field failed to render: Call to undefined method Redux_Helpers::get_auth_key_secret_key() Viewing 12 replies - 1 through 12 (of 12 total) * Plugin Author [brianmcculloh](https://wordpress.org/support/users/brianmcculloh/) * (@brianmcculloh) * [3 years, 10 months ago](https://wordpress.org/support/topic/import-export-error-2/#post-15806398) * That is an error coming from the Redux Options Framework which is the third-party library that creates the plugin’s options pages. Have you tried disabling other plugins to make sure there are not plugin conflicts? Redux is actually used by a lot of different plugins, so if one of your other plugins is also using Redux, that can conflict with Worth The Read’s options. * Thread Starter [Rami](https://wordpress.org/support/users/rami4625/) * (@rami4625) * [3 years, 10 months ago](https://wordpress.org/support/topic/import-export-error-2/#post-15807340) * [@brianmcculloh](https://wordpress.org/support/users/brianmcculloh/) Acually i think there is a conflict between your plugin and AMP for WP plugin : [https://wordpress.org/support/topic/conflict-with-worth-the-read-plugin/](https://wordpress.org/support/topic/conflict-with-worth-the-read-plugin/) * Hope to work on this conflict and fix it cause it wasn’t happening before * Plugin Author [brianmcculloh](https://wordpress.org/support/users/brianmcculloh/) * (@brianmcculloh) * [3 years, 10 months ago](https://wordpress.org/support/topic/import-export-error-2/#post-15815666) * Still looking into this. Do you remember when this specifically began not working for you? Was it when you updated WordPress, or one of the plugins involved in the conflict? Thanks for any information you can provide. * Thread Starter [Rami](https://wordpress.org/support/users/rami4625/) * (@rami4625) * [3 years, 10 months ago](https://wordpress.org/support/topic/import-export-error-2/#post-15817635) * [@brianmcculloh](https://wordpress.org/support/users/brianmcculloh/) Unfortunately i didn’t notice when that started. * Plugin Author [brianmcculloh](https://wordpress.org/support/users/brianmcculloh/) * (@brianmcculloh) * [3 years, 10 months ago](https://wordpress.org/support/topic/import-export-error-2/#post-15864112) * Can you please be more specific as to where exactly that error is occurring? I have a fresh install of WordPress 6.0 running with the latest version of Worth The Read and AMP for WP, with the default Twenty Twenty-Two theme active. I am able to enter the import and export screens without seeing any errors. Are you seeing the error immediately when you try to access the import/export screens, or is it after you try to run an import or export? And does the error display on the page, or is it in the console when you use inspect element? Thanks for any helpful information you can provide, because I want to fix this in the next plugin update 🙂 * Thread Starter [Rami](https://wordpress.org/support/users/rami4625/) * (@rami4625) * [3 years, 10 months ago](https://wordpress.org/support/topic/import-export-error-2/#post-15866250) * I see the error immediately when i open the section, And the error display on the page. * Thread Starter [Rami](https://wordpress.org/support/users/rami4625/) * (@rami4625) * [3 years, 10 months ago](https://wordpress.org/support/topic/import-export-error-2/#post-15866858) * We received this message on the email about the problem from WordPress : * Error details : * ======================= * Error type E_ERROR in row 74 file /home2/elakadem/public_html/wp-content/plugins/ worth-the-read/options/inc/extensions/import_export/import_export/field_import_export. php. * Error message: Uncaught Error: Call to undefined method Redux_Helpers::get_auth_key_secret_key() in /home2/elakadem/public_html/wp-content/plugins/worth-the-read/options/inc/ extensions/import_export/import_export/field_import_export.php:74 * Stack trace: * #0 /home2/elakadem/public_html/wp-content/plugins/accelerated-mobile-pages/includes/ options/redux-core/framework.php(3534): ReduxFramework_import_export->render() * #1 /home2/elakadem/public_html/wp-admin/includes/template.php(1749): ReduxCore\ ReduxFramework\ReduxFramework->_field_input(Array) * #2 /home2/elakadem/public_html/wp-admin/includes/template.php(1707): do_settings_fields(‘ redux_builder_a…’, ‘redux_builder_a…’) * #3 /home2/elakadem/public_html/wp-content/plugins/accelerated-mobile-pages/includes/ options/redux-core/core/panel.php(321): do_settings_sections(‘redux_builder_a…’) * #4 /home2/elakadem/public_html/wp-content/plugins/accelerated-mobile-pages/includes/ options/redux-core/templates/panel/content.tpl.php(86): ReduxCore\ReduxFramework\ reduxCorePanel->output_sectio * Plugin Author [brianmcculloh](https://wordpress.org/support/users/brianmcculloh/) * (@brianmcculloh) * [3 years, 10 months ago](https://wordpress.org/support/topic/import-export-error-2/#post-15867521) * I believe this to be an issue with either your WordPress installation or a server environment setting. Can you please test this on a new WordPress installation in the same way as we have done so above and let me know if you still see the error? That will narrow down whether the issue is coming from the WP install or the server and then we can move forward from there. Thanks. * Thread Starter [Rami](https://wordpress.org/support/users/rami4625/) * (@rami4625) * [3 years, 10 months ago](https://wordpress.org/support/topic/import-export-error-2/#post-15867689) * I tried two things : * 1- Installed the plugin on a sub domain in the same server (that site doesn’t have AMP for WP plugin on it) > open import/export section in the plugin > have the same error. * 2- Installed the plugin on another website i have on another server in another hosting company (also that site doesn’t have AMP for WP plugin on it) > open import/export section in the plugin > have the same error. * WorPress version in the both sites : 6.0.1 - This reply was modified 3 years, 10 months ago by [Rami](https://wordpress.org/support/users/rami4625/). * Plugin Author [brianmcculloh](https://wordpress.org/support/users/brianmcculloh/) * (@brianmcculloh) * [3 years, 10 months ago](https://wordpress.org/support/topic/import-export-error-2/#post-15870772) * Thank you for your continued help with troubleshooting this. Were either of the WordPress installations new clean installs, or were they both existing installs? * Thread Starter [Rami](https://wordpress.org/support/users/rami4625/) * (@rami4625) * [3 years, 10 months ago](https://wordpress.org/support/topic/import-export-error-2/#post-15871025) * They were existing installs, * But i installed a frish WordPress version on a new sub domain and installed only Worth the read pluging on that site and I’ve got the same error. * Plugin Author [brianmcculloh](https://wordpress.org/support/users/brianmcculloh/) * (@brianmcculloh) * [3 years, 5 months ago](https://wordpress.org/support/topic/import-export-error-2/#post-16293219) * Closing this ticket as this cannot be replicated. I believe this to be some sort of server environment issue. Viewing 12 replies - 1 through 12 (of 12 total) The topic ‘Import / Export Error’ is closed to new replies. * ![](https://ps.w.org/worth-the-read/assets/icon-128x128.png?rev=1482821) * [Worth The Read](https://wordpress.org/plugins/worth-the-read/) * [Frequently Asked Questions](https://wordpress.org/plugins/worth-the-read/#faq) * [Support Threads](https://wordpress.org/support/plugin/worth-the-read/) * [Active Topics](https://wordpress.org/support/plugin/worth-the-read/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/worth-the-read/unresolved/) * [Reviews](https://wordpress.org/support/plugin/worth-the-read/reviews/) * 12 replies * 2 participants * Last reply from: [brianmcculloh](https://wordpress.org/support/users/brianmcculloh/) * Last activity: [3 years, 5 months ago](https://wordpress.org/support/topic/import-export-error-2/#post-16293219) * Status: resolved