Title: Import function not working
Last modified: April 26, 2023

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# Import function not working

 *  [steph](https://wordpress.org/support/users/stephaneblu/)
 * (@stephaneblu)
 * [3 years, 1 month ago](https://wordpress.org/support/topic/import-function-not-working-4/)
 * The page is not up yet. I exported the All the glossary from Site 1 to I can 
   import them on Site 2 but after selecting the file, and clicking the “Import”
   button. I get a “**Glossary** opt-in was successfully completed.” green message
   but no Glossary items are imported. I tried refreshing and I still get “**Single
   Terms: 0** | **Additional Terms: 0** | **Total Glossary Terms: 0**”
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fimport-function-not-working-4%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Thread Starter [steph](https://wordpress.org/support/users/stephaneblu/)
 * (@stephaneblu)
 * [3 years, 1 month ago](https://wordpress.org/support/topic/import-function-not-working-4/#post-16689784)
 * PS: I do have the Upgrade for site 1, but not Site 2.
 *  Plugin Support [jaysupport](https://wordpress.org/support/users/jaysupport/)
 * (@jaysupport)
 * [3 years, 1 month ago](https://wordpress.org/support/topic/import-function-not-working-4/#post-16693307)
 * I’m not sure what “Glossary opt-in” is, as we have nothing called that in our
   plugin. Nevertheless, if you are referring to the bulk import feature in our 
   plugin, that is actually a feature of the premium version, discussion of which
   is not allowed in these forums ([https://wordpress.org/support/guidelines/#do-not-post-about-commercial-products](https://wordpress.org/support/guidelines/#do-not-post-about-commercial-products)).
   If you could write us via email or our website ([https://www.etoilewebdesign.com/support-center/](https://www.etoilewebdesign.com/support-center/)),
   we’ll be happy to help you in providing more info about, setting up and using
   that feature.

Viewing 2 replies - 1 through 2 (of 2 total)

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## Tags

 * [export](https://wordpress.org/support/topic-tag/export/)
 * [Import](https://wordpress.org/support/topic-tag/import/)

 * 2 replies
 * 2 participants
 * Last reply from: [jaysupport](https://wordpress.org/support/users/jaysupport/)
 * Last activity: [3 years, 1 month ago](https://wordpress.org/support/topic/import-function-not-working-4/#post-16693307)
 * Status: not a support question