Title: Import Plugin not working
Last modified: August 19, 2016

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# Import Plugin not working

 *  [pgraff](https://wordpress.org/support/users/pgraff/)
 * (@pgraff)
 * [15 years, 2 months ago](https://wordpress.org/support/topic/import-plugin-not-working/)
 * Hi,
    I recently installed WordPress on site hosted by GoDaddy. To provide the
   client the ability to see the site before “going live”, I installed it in a subdirectory
   one level down below root. I made sure the wp-config file reflected the appropriate
   connections to my MySQL database, etc.
 * All seemed fine until I attempted to import the xml file I exported from my local
   BitNami-driven WordPress test site. First, attempting to install the WordPress
   importer plugin at the newly installed Go Daddy site produced repeated blank 
   white screens. I was also unable to delete two inactive plugins; attempting to
   do so produced the blank white screen as well.
 * After copying the installer plugin folder from my local site to the GoDaddy site,
   I then saw the plugin enable link in the dashboard, but attempting to enable 
   the plugin then produced an error saying WordPress was unable to write to a subdirectory
   inside the GoDaddy file structure.
 * Two questions:
    1. Is it reasonable to install WordPress below root level, and
   is it simply a matter of moving all files up to root when ready to go live?
 * 2. Any idea what’s preventing the installation of the WordPress import plugin?
 * Many thanks,
    -pete

The topic ‘Import Plugin not working’ is closed to new replies.

## Tags

 * [importer](https://wordpress.org/support/topic-tag/importer/)
 * [root](https://wordpress.org/support/topic-tag/root/)

 * 0 replies
 * 1 participant
 * Last reply from: [pgraff](https://wordpress.org/support/users/pgraff/)
 * Last activity: [15 years, 2 months ago](https://wordpress.org/support/topic/import-plugin-not-working/)
 * Status: not resolved

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