Title: Import problem
Last modified: January 18, 2020

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# Import problem

 *  Resolved [federicc4](https://wordpress.org/support/users/federicc4/)
 * (@federicc4)
 * [6 years, 4 months ago](https://wordpress.org/support/topic/import-problem-28/)
 * good morning,
    I’m moving a site from wordpress.com to new hosting. I exported
   the zip file of the old site but as I try to upload it to the new one I get the
   following: Connecting …. Files imported. Importing database …. Database backup
   file is missing. Unable to import database
 * Can you help me?
    Thank you, Federico

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [WebToffee](https://wordpress.org/support/users/webtoffee/)
 * (@webtoffee)
 * [6 years, 4 months ago](https://wordpress.org/support/topic/import-problem-28/#post-12342607)
 * Hi [@federicc4](https://wordpress.org/support/users/federicc4/),
 * Kindly make sure that the importing WordPress directories have write permissions.
 *  Thread Starter [federicc4](https://wordpress.org/support/users/federicc4/)
 * (@federicc4)
 * [6 years, 4 months ago](https://wordpress.org/support/topic/import-problem-28/#post-12343461)
 * Good morning,
    directory permissions are currently like this: wp-admin: 755 wp-
   login: 644 wp-config: 600
 * Do I have to set them differently? Or do I have to set some particular files?
   
   I thank you for your kind reply. Federico

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Import problem’ is closed to new replies.

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## Tags

 * [Import](https://wordpress.org/support/topic-tag/import/)
 * [problem](https://wordpress.org/support/topic-tag/problem/)

 * 2 replies
 * 2 participants
 * Last reply from: [federicc4](https://wordpress.org/support/users/federicc4/)
 * Last activity: [6 years, 4 months ago](https://wordpress.org/support/topic/import-problem-28/#post-12343461)
 * Status: resolved