Title: Import Problem Last modified: May 21, 2022 --- # Import Problem * Resolved [loopforever](https://wordpress.org/support/users/loopforever/) * (@loopforever) * [4 years ago](https://wordpress.org/support/topic/import-problem-32/) * Hello, I am trying to import products using CSV file. But strangely, while some files are transferred, I get the following warning: “Sorry, you are not allowed to upload this file type.” * What is the reason of this ? Can you help me ? There is no problem with transferring via FTP. However, I encounter this problem in normal transfer, that is, when selecting the file from the computer and transferring it. * I’m also wondering if this might have something to do with hosting. Because in the beginning there was no problem. * Note: There is no mime constraint. Thank you. Viewing 13 replies - 1 through 13 (of 13 total) * [Igor H](https://wordpress.org/support/users/ihereira/) * (@ihereira) * [4 years ago](https://wordpress.org/support/topic/import-problem-32/#post-15666935) * Hello, * > I encounter this problem in normal transfer, that is, when selecting the file > from the computer and transferring it * Can you provide a copy of the CSV file? You can use a public Google Drive or Dropbox URL so that we can check. * We’ll look forward to hearing from you. - This reply was modified 4 years ago by [Igor H](https://wordpress.org/support/users/ihereira/). * Thread Starter [loopforever](https://wordpress.org/support/users/loopforever/) * (@loopforever) * [4 years ago](https://wordpress.org/support/topic/import-problem-32/#post-15667165) * I solved the problem. If I remove the product description, the problem is solved. Product descriptions are written in HTML. Is there such a precaution? That is, descriptions written in HTML cannot be exported? * Plugin Support [Paulo P – a11n](https://wordpress.org/support/users/paulostp/) * (@paulostp) * [4 years ago](https://wordpress.org/support/topic/import-problem-32/#post-15667195) * Hello, * Product descriptions can have HTML, but some servers can have issues with that. Please see the workaround shown here: [https://woocommerce.com/document/product-csv-importer-exporter/#permission-error-when-importing](https://woocommerce.com/document/product-csv-importer-exporter/#permission-error-when-importing) * Also, make sure you avoid Microsoft Excel for editing the CSV, it can cause issues with formatting. You can find alternatives here: [https://woocommerce.com/document/product-csv-importer-exporter/#create-your-csv](https://woocommerce.com/document/product-csv-importer-exporter/#create-your-csv) * Let us know how it goes. * Thread Starter [loopforever](https://wordpress.org/support/users/loopforever/) * (@loopforever) * [4 years ago](https://wordpress.org/support/topic/import-problem-32/#post-15667201) * Thank you very much for your reply. Unfortunately this constant did not fix the problem: `define( ‘ALLOW_UNFILTERED_UPLOADS’, true ); ` * When I remove the HTML, the installation takes place. However, the problem persists with HTML, that is, with the product description. Also yes, the upload is done via FTP as well. Should I talk to the server owner about this? Is there any alternative solution? - This reply was modified 4 years ago by [loopforever](https://wordpress.org/support/users/loopforever/). * [Igor H](https://wordpress.org/support/users/ihereira/) * (@ihereira) * [4 years ago](https://wordpress.org/support/topic/import-problem-32/#post-15667650) * Hello, * For us to be able to reproduce the issue, you can provide a copy of the CSV file, at least with 1 product. That will help to check better. * We’ll look forward to hearing from you. * Thread Starter [loopforever](https://wordpress.org/support/users/loopforever/) * (@loopforever) * [4 years ago](https://wordpress.org/support/topic/import-problem-32/#post-15668248) * Hello, I have created a sample template below. I replaced the column names with the corresponding normally hook. Therefore, it may seem different to you, there is no problem there. * All the links in the Product Description section work flawlessly under normal conditions. As I said before, sometimes I import products without any problems. But sometimes i get the following warning: “Sorry, you are not allowed to upload this file type.” * In such a case, I can still upload the file, that is, the products, via FTP. But I am not installing it with the export-import tool. However, “if I delete the product description” the file (products) import without issue. Just like the file I sent you. When I delete the product description containing HTML code in this file, it can be imported without any problems. * [CSV File Link](https://file.io/TpqSGKxMAAyg) - This reply was modified 4 years ago by [loopforever](https://wordpress.org/support/users/loopforever/). - This reply was modified 4 years ago by [loopforever](https://wordpress.org/support/users/loopforever/). - This reply was modified 4 years ago by [loopforever](https://wordpress.org/support/users/loopforever/). * [Mashi](https://wordpress.org/support/users/shaonback2/) * (@shaonback2) * [4 years ago](https://wordpress.org/support/topic/import-problem-32/#post-15668462) * Hello [@loopforever](https://wordpress.org/support/users/loopforever/)! * The file link you attached is not available. Can you please re-upload that CSV file and share the link with us? _For sharing files you can use [https://www.file.io/](https://www.file.io/), Dropbox, or Google Drive (Links need to be public) – you will want to upload the file and then send us the URL generated._ * Cheeers! * Thread Starter [loopforever](https://wordpress.org/support/users/loopforever/) * (@loopforever) * [4 years ago](https://wordpress.org/support/topic/import-problem-32/#post-15669151) * I’m sorry for this. Can you look again please ? [File IO link](https://file.io/qJghJvo1XbGQ) [DropBox IO Link](https://www.dropbox.com/s/6uqjjnv7dbi3a8f/example.csv?dl=0) - This reply was modified 4 years ago by [loopforever](https://wordpress.org/support/users/loopforever/). * [MayKato](https://wordpress.org/support/users/maykato/) * (@maykato) * [4 years ago](https://wordpress.org/support/topic/import-problem-32/#post-15670572) * Hello, * It looks like there are some CSV column names that WooCommerce doesn’t support– e.g. Product Attribute, Low Stock Quantity, Core Attribute etc… If you are using the built-in product importer, please make sure to use the correct format. You can download a sample CSV file here: [https://github.com/woocommerce/woocommerce/tree/master/sample-data](https://github.com/woocommerce/woocommerce/tree/master/sample-data) * Also, csv elements are generally separated by comma (,) but your CSV file uses semicolon (;) instead – in which case, you’ll need to specify that in CSV Delimiter * Link to image: [https://snipboard.io/LZVfmN.jpg](https://snipboard.io/LZVfmN.jpg) * If you have some products that are uploaded already, the easiest way would be to export those existing products, replace the values, and import back into your store. – that way you’ll have a CSV with the correct formatting to use as a template. * To learn more about the product importer exporter, please visit this page: [https://docs.woocommerce.com/document/product-csv-importer-exporter/](https://docs.woocommerce.com/document/product-csv-importer-exporter/) * Thread Starter [loopforever](https://wordpress.org/support/users/loopforever/) * (@loopforever) * [4 years ago](https://wordpress.org/support/topic/import-problem-32/#post-15671444) * Thank you for your answer. As I said before, I changed the column names myself with the hook defined by Woocommerce. I am able to add products using these column names. But sometimes I can’t add. * From my research it is said that in some cases HTML code (the code I used in the Description column) is seen as unsafe. Therefore, it is said to be a security measure taken by WordPress. However, this is not always the case. * As I said before, if I remove or change the product description, I can successfully import the products. What I don’t understand is is there a way to get around this? Or, how is this security criterion (if there is such a thing) determined? * [Igor H](https://wordpress.org/support/users/ihereira/) * (@ihereira) * [4 years ago](https://wordpress.org/support/topic/import-problem-32/#post-15671714) * Hello, * Upon checking the file it will not work because of the format 🙁 * You can get a copy of a valid CSV by checking the previous response from Maykato. * On the other hand, regarding the original question, please note that using HTML will flag the file, this is due to security reasons. * An alternative solution is to use a plugin like [https://wordpress.org/plugins/disable-real-mime-check/](https://wordpress.org/plugins/disable-real-mime-check/) * That will help bypass the flag when the CSV contains HTML. Once you have uploaded a file properly you can disable this plugin. * I hope this helps. - This reply was modified 4 years ago by [Igor H](https://wordpress.org/support/users/ihereira/). * Thread Starter [loopforever](https://wordpress.org/support/users/loopforever/) * (@loopforever) * [4 years ago](https://wordpress.org/support/topic/import-problem-32/#post-15672778) * Thank you very much for your interest. * [Margaret S. woo-hc](https://wordpress.org/support/users/margaretwporg/) * (@margaretwporg) * [4 years ago](https://wordpress.org/support/topic/import-problem-32/#post-15673070) * You’re welcome! Do let us know if you need further help. Viewing 13 replies - 1 through 13 (of 13 total) The topic ‘Import Problem’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) * 13 replies * 6 participants * Last reply from: [Margaret S. woo-hc](https://wordpress.org/support/users/margaretwporg/) * Last activity: [4 years ago](https://wordpress.org/support/topic/import-problem-32/#post-15673070) * Status: resolved