Title: import problem with api Last modified: March 25, 2017 --- # import problem with api * Resolved [Erfan MHDi](https://wordpress.org/support/users/erfanmhd/) * (@erfanmhd) * [9 years, 2 months ago](https://wordpress.org/support/topic/import-problem-with-api/) * hi, i have setup my api key from stockunlocks but when i press the “retrive” key in import section nothing happens. no product is adding to my woocommerce and no error is showing up ! * i also created the changes you mentioned in php.ini and wp-confifig but nothing happens 🙁 * can you help me ?! Viewing 6 replies - 1 through 6 (of 6 total) * Plugin Author [StockUnlocks](https://wordpress.org/support/users/stockunlocks/) * (@stockunlocks) * [9 years, 2 months ago](https://wordpress.org/support/topic/import-problem-with-api/#post-8975631) * Hi erfanmhd, * Can you let me know which version of the StockUnlocks plugin you’re using? In the meantime, I’ll check your details on reseller.stockunlocks.com. * Thanks * Update: I just checked your profile on reseller.stockunlocks.com. It doesn’t look like you’re are making a successful connection to the Dhru server. Are you trying to test your connect from a hosted environment or a local computer? - This reply was modified 9 years, 2 months ago by [StockUnlocks](https://wordpress.org/support/users/stockunlocks/). Reason: Additional question * Thread Starter [Erfan MHDi](https://wordpress.org/support/users/erfanmhd/) * (@erfanmhd) * [9 years, 1 month ago](https://wordpress.org/support/topic/import-problem-with-api/#post-8978276) * Hi Stock Unlocks, I’m Using Version 1.0.8.6 from a hosted environment. * Thanks * Plugin Author [StockUnlocks](https://wordpress.org/support/users/stockunlocks/) * (@stockunlocks) * [9 years, 1 month ago](https://wordpress.org/support/topic/import-problem-with-api/#post-8978449) * I’ve just successfully connected and retrieved services using your credentials just fine, no problems. * Please take a screen shot of the following and send them to “support at stockunlocks dot com”: * 1. StockUnlocks > Providers 2. StockUnlocks > Import Services * Also, have you tried clearing your cache or a different browser? * It might be helpful to right click on the “Retrieve” button and select “Inspect Element”. * Next, select the “Network” tab and then click the “Retrieve” button and take note of the network activity from the remote server. Response codes, etc. * Thread Starter [Erfan MHDi](https://wordpress.org/support/users/erfanmhd/) * (@erfanmhd) * [9 years, 1 month ago](https://wordpress.org/support/topic/import-problem-with-api/#post-8980524) * Hello, i’ve sent the shots to [support@stockunlocks.com](https://wordpress.org/support/topic/import-problem-with-api/support@stockunlocks.com?output_format=md) i also check the network tab on inspect area and i got 404 on network requests! * i also send the network error screenshot in E-Mail. * thanks! * Plugin Author [StockUnlocks](https://wordpress.org/support/users/stockunlocks/) * (@stockunlocks) * [9 years, 1 month ago](https://wordpress.org/support/topic/import-problem-with-api/#post-8982789) * The 404 error that appears in the Network tab points directly to this file: * /plugins/stockunlocks/js/private/stockunlocks.js * Line 5: * `var wpajax_url = document.location.protocol + '//' + document.location.host + '/wp-admin/admin-ajax.php';` * I can recreate your problem when I’m running WordPress _locally_. * This is because `/wp-admin/admin-ajax.php` would need additional info due to local hosting arrangement. * For example, my local hosting environment requires that I add `/stockunlocks- plugin` because that’s how my local environment is set up. * So, here is what line 5 will look like for me, running locally: * `var wpajax_url = document.location.protocol + '//' + document.location.host + '/stockunlocks-plugin/wp-admin/admin-ajax.php';` * If I do not add `/stockunlocks-plugin`, I get the same 404 error that you receive on the Network tab. After adding, it works just fine. * Check your URL structure for your environment. The plugin is designed to work with the most common structures encountered for a hosted environment. * Hope this helps. * Regards, Henry * Plugin Author [StockUnlocks](https://wordpress.org/support/users/stockunlocks/) * (@stockunlocks) * [9 years, 1 month ago](https://wordpress.org/support/topic/import-problem-with-api/#post-8983140) * The next update will fix this problem by extracting the necessary path element: * ``` var doc_pathname = ''; var suwp_pathname = document.location.pathname.split('/')[1]; // add the path element, if necessary if( suwp_pathname == 'wp-admin' ) { doc_pathname = '/wp-admin/admin-ajax.php'; } else { doc_pathname = '/' + suwp_pathname + '/wp-admin/admin-ajax.php'; } // setup our wp ajax URL var wpajax_url = document.location.protocol + '//' + document.location.host + doc_pathname; ``` * Once this is implemented, there will be no need to edit this file anymore. * Thanks for your patience! * Take care, Henry Viewing 6 replies - 1 through 6 (of 6 total) The topic ‘import problem with api’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/stockunlocks_7a98b6.svg) * [StockUnlocks - Mobile and Cell Phone Unlocking](https://wordpress.org/plugins/stockunlocks/) * [Frequently Asked Questions](https://wordpress.org/plugins/stockunlocks/#faq) * [Support Threads](https://wordpress.org/support/plugin/stockunlocks/) * [Active Topics](https://wordpress.org/support/plugin/stockunlocks/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/stockunlocks/unresolved/) * [Reviews](https://wordpress.org/support/plugin/stockunlocks/reviews/) * 6 replies * 2 participants * Last reply from: [StockUnlocks](https://wordpress.org/support/users/stockunlocks/) * Last activity: [9 years, 1 month ago](https://wordpress.org/support/topic/import-problem-with-api/#post-8983140) * Status: resolved