Title: Import Users (passwords problems)
Last modified: April 9, 2020

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# Import Users (passwords problems)

 *  Resolved [arunhp21](https://wordpress.org/support/users/arunhp21/)
 * (@arunhp21)
 * [6 years, 2 months ago](https://wordpress.org/support/topic/import-users-passwords-problems/)
 * Hello,
 * Import users from another website using this plugin. But after import User’s 
   Password get change automatically.

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [WebToffee](https://wordpress.org/support/users/webtoffee/)
 * (@webtoffee)
 * [6 years, 2 months ago](https://wordpress.org/support/topic/import-users-passwords-problems/#post-12649583)
 * Hi [@arunhp21](https://wordpress.org/support/users/arunhp21/),
 * Please tell us whether you are trying to import users which are exported from
   another WordPress site or fresh importing users with plain text password in the
   CSV file.
    If you are trying to import plain text password from the CSV then 
   you may please create a column with header name “wt_hash” and provide the data“
   yes” in that column.
 *  Thread Starter [arunhp21](https://wordpress.org/support/users/arunhp21/)
 * (@arunhp21)
 * [6 years, 2 months ago](https://wordpress.org/support/topic/import-users-passwords-problems/#post-12649609)
 * I export users from old website and import in new website. After export I review
   my csv and match old database, So password doesn’t match. Password is already
   in md5 format.And also users get problem while login.
 * Thanks
    -  This reply was modified 6 years, 2 months ago by [arunhp21](https://wordpress.org/support/users/arunhp21/).
 *  Plugin Author [WebToffee](https://wordpress.org/support/users/webtoffee/)
 * (@webtoffee)
 * [6 years, 2 months ago](https://wordpress.org/support/topic/import-users-passwords-problems/#post-12654439)
 * Hi [@arunhp21](https://wordpress.org/support/users/arunhp21/),
 * The plugin supports importing WordPress MD5 hashed passwords from one site to
   another site such that users can log in to the new site using the old password
   without needing to reset. If you are having the latest version of the plugin 
   then please make sure that the CSV contains the **wt_hash** column in it with
   data “no”. Please refer to the [screenshot](https://tinyurl.com/rnqt4ls). If 
   the **wt_hash** the column is missing then please add it with the data “no”
 * If the issue still persists with the wt_hash column included then please share
   your CSV file via [support.](https://www.webtoffee.com/contact/)

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Import Users (passwords problems)’ is closed to new replies.

 * ![](https://ps.w.org/users-customers-import-export-for-wp-woocommerce/assets/
   icon-256x256.gif?rev=3065206)
 * [Export and Import Users and Customers](https://wordpress.org/plugins/users-customers-import-export-for-wp-woocommerce/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/users-customers-import-export-for-wp-woocommerce/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/users-customers-import-export-for-wp-woocommerce/)
 * [Active Topics](https://wordpress.org/support/plugin/users-customers-import-export-for-wp-woocommerce/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/users-customers-import-export-for-wp-woocommerce/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/users-customers-import-export-for-wp-woocommerce/reviews/)

## Tags

 * [export](https://wordpress.org/support/topic-tag/export/)
 * [Import](https://wordpress.org/support/topic-tag/import/)

 * 3 replies
 * 2 participants
 * Last reply from: [WebToffee](https://wordpress.org/support/users/webtoffee/)
 * Last activity: [6 years, 2 months ago](https://wordpress.org/support/topic/import-users-passwords-problems/#post-12654439)
 * Status: resolved