Title: Import users plugin
Last modified: December 13, 2018

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# Import users plugin

 *  Resolved [sharon135](https://wordpress.org/support/users/sharon135/)
 * (@sharon135)
 * [7 years, 5 months ago](https://wordpress.org/support/topic/import-users-plugin-2/)
 * You suggested trying this plug in, [https://wordpress.org/plugins/import-users-from-csv-with-meta/](https://wordpress.org/plugins/import-users-from-csv-with-meta/).
   It seems to be useful after using a test csv. However, it doesn’t seem to be 
   able to recognize the WP-Members fields I created. The plugin developer said 
   he doesn’t know why and to ask you. He feels it may have something to do with
   the way meta values were entered in the csv or the WP-Members plugin.
 * Here are the Display labels and meta keys. His plugin only imported WP username,
   email, password I created, subscriber designation. Nothing else was imported.
 * Here are the csv column names matching the Display labels for WP and WP-Members:
   
   Username / Email / Lot Number / Password / Last Name / First Name / Property 
   Address / Different Mailing Address / City / STATE / Zip / Email2 / Phone / Phone_Cell
 * Here are the WP-Members meta keys created:
    username email lot_number password
   last_name first_name billing_address_1 billing_address_2 billing_city billing_state
   billing_postcode email2 billing_phone phone2
 * Your help appreciated.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fimport-users-plugin-2%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [Chad Butler](https://wordpress.org/support/users/cbutlerjr/)
 * (@cbutlerjr)
 * [7 years, 5 months ago](https://wordpress.org/support/topic/import-users-plugin-2/#post-10986037)
 * Hi Sharon,
 * I think I saw a support subscription come through for you? If so, definitely 
   use the support site to initiate a support request. That way I will see it for
   certain. I am not able to check the wordpress.org forums every day, and even 
   when I do, the support that I can offer here is minimal. Since you’re paying 
   for support, I want you to get what that entails. (More info here: [https://rocketgeek.com/plugins/wp-members/docs/how-to-request-support/](https://rocketgeek.com/plugins/wp-members/docs/how-to-request-support/))
 * This question is fairly simple. **You haven’t used the field meta keys when importing.**
 * The header row of the imported CSV indicates what each column is. The first two
   are “username” and “email”, but **all other fields need to be the meta key of
   the field.**
 * If you imported with the field labels as you have indicated above, before you
   correct things, I would recommend that you delete the users you imported. Otherwise
   you’re likely to have “orphaned” data in your database. It wouldn’t be a requirement
   to do that, but why start off a site with junk in your data?
 *  Thread Starter [sharon135](https://wordpress.org/support/users/sharon135/)
 * (@sharon135)
 * [7 years, 5 months ago](https://wordpress.org/support/topic/import-users-plugin-2/#post-10986507)
 * Thanks Chad. Will respond via support contact.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Import users plugin’ is closed to new replies.

 * ![](https://ps.w.org/wp-members/assets/icon-256x256.png?rev=1226414)
 * [WP-Members Membership Plugin](https://wordpress.org/plugins/wp-members/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wp-members/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wp-members/)
 * [Active Topics](https://wordpress.org/support/plugin/wp-members/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wp-members/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wp-members/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [sharon135](https://wordpress.org/support/users/sharon135/)
 * Last activity: [7 years, 5 months ago](https://wordpress.org/support/topic/import-users-plugin-2/#post-10986507)
 * Status: resolved