Title: ***IMPORTANT*** READ BEFORE PURCHASING THIS PLUGIN
Last modified: August 31, 2016

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# ***IMPORTANT*** READ BEFORE PURCHASING THIS PLUGIN

 *  Resolved [samavovet](https://wordpress.org/support/users/samavovet/)
 * (@samavovet)
 * [10 years, 2 months ago](https://wordpress.org/support/topic/important-read-before-purchasing-this-plugin/)
 * I’m writing this article because I’m simply appalled by the support offered by
   WP Touch.
 * I purchased WP touch Pro alongside the mobile touch theme, for £149. This also
   comes with a streamlined support account that is supposed to give you a strong
   line of communication with their support team.
 * Upon installing the pro plugin, I found that it was unfortunately not compatible
   with my website. Many things were not displaying as they should be, and the functionality
   was not as advertised. I therefore contacted support, who at first made every
   effort to try a disapprove my claims (please note that at this point replies 
   were being answered within a day max). Once the support member found that it 
   was indeed an issue beyond their scope, I asked for a refund as per their guarantee.
   Since asking for this refund I have not received a reply for 12 days! I have 
   sent three subsequent messages and all of those have not been replied to either.
   The support member I am in contact with is Emilio Rivera.
 * I am now expecting to receive a reply in a couple days telling me that unfortunately
   the 14-day guarantee has now surpassed and I am now not eligible for my money
   back.
 * So for anyone thinking of purchasing this product, do so knowing that you are
   taking a big risk with your money.
 * [https://wordpress.org/plugins/wptouch/](https://wordpress.org/plugins/wptouch/)

Viewing 1 replies (of 1 total)

 *  Thread Starter [samavovet](https://wordpress.org/support/users/samavovet/)
 * (@samavovet)
 * [10 years, 2 months ago](https://wordpress.org/support/topic/important-read-before-purchasing-this-plugin/#post-7173462)
 * After 19 days of back and forth correspondence, I have been issued my refund.

Viewing 1 replies (of 1 total)

The topic ‘***IMPORTANT*** READ BEFORE PURCHASING THIS PLUGIN’ is closed to new 
replies.

 * ![](https://ps.w.org/wptouch/assets/icon-256x256.png?rev=1313960)
 * [WPtouch - Make your WordPress Website Mobile-Friendly](https://wordpress.org/plugins/wptouch/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wptouch/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wptouch/)
 * [Active Topics](https://wordpress.org/support/plugin/wptouch/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wptouch/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wptouch/reviews/)

 * 1 reply
 * 1 participant
 * Last reply from: [samavovet](https://wordpress.org/support/users/samavovet/)
 * Last activity: [10 years, 2 months ago](https://wordpress.org/support/topic/important-read-before-purchasing-this-plugin/#post-7173462)
 * Status: resolved