Title: **IMPORTANT** Read before update
Last modified: August 22, 2016

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# **IMPORTANT** Read before update

 *  Plugin Author [Will Brubaker](https://wordpress.org/support/users/willthewebmechanic/)
 * (@willthewebmechanic)
 * Automattic Happiness Engineer
 * [11 years, 6 months ago](https://wordpress.org/support/topic/important-read-before-update/)
 * If you are using the CSV Exporter extension for Awesome Surveys and it’s version
   is less than 0.4 **DO NOT** update Awesome Surveys without taking one of the 
   following steps:
    1. Update the Awesome Surveys exporter to version 0.4 or higher
    2. or
    3. Deactivate the exporter plugin before updating Awesome Surveys
 * If you’ve updated Awesome Surveys and getting a blank white screen now, access
   your file system either via ftp or your cpanel file manager, Navigate to `wp-
   content/plugins/` and delete the directory named `awesome-surveys-export-csv`
 * Sorry about that 🙁
    [https://wordpress.org/plugins/awesome-surveys/](https://wordpress.org/plugins/awesome-surveys/)

The topic ‘**IMPORTANT** Read before update’ is closed to new replies.

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 * 0 replies
 * 1 participant
 * Last reply from: [Will Brubaker](https://wordpress.org/support/users/willthewebmechanic/)
 * Last activity: [11 years, 6 months ago](https://wordpress.org/support/topic/important-read-before-update/)
 * Status: not a support question