Title: Importing and Server Problems
Last modified: January 4, 2020

---

# Importing and Server Problems

 *  Resolved [Jan](https://wordpress.org/support/users/jannetto96/)
 * (@jannetto96)
 * [6 years, 5 months ago](https://wordpress.org/support/topic/importing-and-server-problems/)
 * I have encountered this type of problem:
 *     ```
       Your server terminated the import process
       Read more about how to prevent this from happening again.
       ```
   
 * I asked my Siteground hosting for help and they also don’t know how to fix it.
   So can’t I do anything? Do you have a valid serious alternative? It is really
   important for us. Can it not be resolved? Thank you
 * Here you what they answered:
 *     ```
       Jan,
   
       On our shared plans there are some quotas that exist to ensure the correct functionality of server for all the clients assigned to it.
   
       One of these limits is max_execution_time set to a limit of 120. This means that PHP scripts that take longer than 120 seconds to execute will generate a timeout.
   
       We have applied an alternative solution to dynamically increase the timeout values ​​for your website. I invite you to try importing again but keep in mind that this is an alternative solution and we cannot guarantee if it will work.
   
       In case it doesn't work, alternatively, you can split the .csv file into some smaller batches that take less time to import.
   
       These quotas do not exist on our Cloud and Dedicated hosting solutions.
   
       If something else comes up, don't hesitate to contact us at any convenient time for you by publishing a new support ticket.
   
       I wish you a wonderful and productive day.
   
       Sincerely,
   
       Nikola Hadzhiyski
       Senior Technical Support
       ```
   
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fimporting-and-server-problems%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Thread Starter [Jan](https://wordpress.org/support/users/jannetto96/)
 * (@jannetto96)
 * [6 years, 5 months ago](https://wordpress.org/support/topic/importing-and-server-problems/#post-12291621)
 * Imported only 74 events instead of 184… Why this?
 * Thank you
 *  Plugin Author [WP All Import](https://wordpress.org/support/users/wpallimport/)
 * (@wpallimport)
 * [6 years, 5 months ago](https://wordpress.org/support/topic/importing-and-server-problems/#post-12306070)
 * Hi [@jannetto96](https://wordpress.org/support/users/jannetto96/)
 * > I asked my Siteground hosting for help and they also don’t know how to fix 
   > it. Here you what they answered:
 * According to their message, the import is hitting the timeout limit on your server.
   You should try setting the records per iteration down to 1 in the import settings(
   _Manage Imports -> Import Settings_): [https://d.pr/i/Vakkd3](https://d.pr/i/Vakkd3).
   If that doesn’t work, try optimizing the import by following this guide: [https://gist.github.com/trey8611/72fec5969651d5272fcb85f99b09b8bb](https://gist.github.com/trey8611/72fec5969651d5272fcb85f99b09b8bb).
 * > Imported only 74 events instead of 184… Why this?
 * I would have to see your import settings and data to advise on this. Please replicate
   the import at [http://www.wpallimport.com/debug/](http://www.wpallimport.com/debug/)
   and open a ticket at [http://www.wpallimport.com/support/](http://www.wpallimport.com/support/)
   with the details.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Importing and Server Problems’ is closed to new replies.

 * ![](https://ps.w.org/wp-all-import/assets/icon-256x256.png?rev=2570179)
 * [WP All Import – Drag & Drop Import for CSV, XML, Excel & Google Sheets](https://wordpress.org/plugins/wp-all-import/)
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 * [Support Threads](https://wordpress.org/support/plugin/wp-all-import/)
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 * [Unresolved Topics](https://wordpress.org/support/plugin/wp-all-import/unresolved/)
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## Tags

 * [hosting](https://wordpress.org/support/topic-tag/hosting/)
 * [server](https://wordpress.org/support/topic-tag/server/)

 * 2 replies
 * 2 participants
 * Last reply from: [WP All Import](https://wordpress.org/support/users/wpallimport/)
 * Last activity: [6 years, 5 months ago](https://wordpress.org/support/topic/importing-and-server-problems/#post-12306070)
 * Status: resolved