Title: Importing comments doesn’t work
Last modified: November 21, 2019

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# Importing comments doesn’t work

 *  Resolved [formulaclick](https://wordpress.org/support/users/formulaclick/)
 * (@formulaclick)
 * [6 years, 6 months ago](https://wordpress.org/support/topic/importing-comments-doesnt-work/)
 * Hi
 * I’ve installed and configured plugin, it looks great.
 * My problem is that comments are not importing to GraphComment. I’ve tried some
   times and always appears 0 comments imported.
 * [https://pasteboard.co/IHHocWP.png](https://pasteboard.co/IHHocWP.png)
 * Why is happening?
 * Thanks

Viewing 7 replies - 1 through 7 (of 7 total)

 *  Thread Starter [formulaclick](https://wordpress.org/support/users/formulaclick/)
 * (@formulaclick)
 * [6 years, 6 months ago](https://wordpress.org/support/topic/importing-comments-doesnt-work/#post-12158880)
 * Logs:
 * [debug][19-11-21 10:55:02] – GcParamsService::fetchApiKeys()
    [debug][19-11-21
   10:55:02] – fetch keys [debug][19-11-21 10:55:02] – Gc sync: 0 new comments [
   debug][19-11-21 10:55:02] – GcParamsService::fetchApiKeys() [debug][19-11-21 
   10:55:02] – Gc sync: start [debug][19-11-21 10:54:57] – WP_Async_Task: launch[
   debug][19-11-21 10:54:57] – GcImportService::importInit() – Everything is ok [
   debug][19-11-21 10:54:57] – GcGeneralController::handleOptionForm() – Init import[
   debug][19-11-21 10:54:57] – GcImportController::handleOptionForm() [debug][19-
   11-21 10:54:57] – options.php::handle_option_form() gc_action: importation
    -  This reply was modified 6 years, 6 months ago by [formulaclick](https://wordpress.org/support/users/formulaclick/).
    -  This reply was modified 6 years, 6 months ago by [formulaclick](https://wordpress.org/support/users/formulaclick/).
 *  Plugin Author [graphcomment](https://wordpress.org/support/users/graphcomment/)
 * (@graphcomment)
 * [6 years, 6 months ago](https://wordpress.org/support/topic/importing-comments-doesnt-work/#post-12160818)
 * Hello,
 * It’s a new kind of problem that we have never seen. Because it’s into the plugin,
   we can not have much more information than this logs. We need an access to your
   WordPress as temporary Admin. If you can do so, please send us the ID’s to [support@graphcomment.com](https://wordpress.org/support/topic/importing-comments-doesnt-work/support@graphcomment.com?output_format=md).
   
   Best regards, J.
 *  Thread Starter [formulaclick](https://wordpress.org/support/users/formulaclick/)
 * (@formulaclick)
 * [6 years, 6 months ago](https://wordpress.org/support/topic/importing-comments-doesnt-work/#post-12160892)
 * I’ve found problem. I have WP Cerber Security plugin and this was blocking import.
   I’ve deactivated that plugin and then import worked:
 * [error][19-11-21 17:47:58] – GcMenu::get_notif() – Got HTTP ret !== 200 ( url:
   [https://graphcomment.com/api/website/5dd65ebb5397a55a4af6b8a4/notif](https://graphcomment.com/api/website/5dd65ebb5397a55a4af6b8a4/notif))
   [
   debug][19-11-21 17:47:47] – GcParamsService::fetchApiKeys() [debug][19-11-21 
   17:47:47] – GcSynchronisationController::handleOptionForm() – Everything is ok[
   debug][19-11-21 17:47:47] – GcSynchronisationController::handleOptionForm() [
   debug][19-11-21 17:47:47] – options.php::handle_option_form() gc_action: synchronization[
   error][19-11-21 17:47:23] – GcMenu::get_notif() – Got HTTP ret !== 200 ( url:
   [https://graphcomment.com/api/website/5dd65ebb5397a55a4af6b8a4/notif](https://graphcomment.com/api/website/5dd65ebb5397a55a4af6b8a4/notif))[
   error][19-11-21 17:47:08] – GcMenu::get_notif() – Got HTTP ret !== 200 ( url:
   [https://graphcomment.com/api/website/5dd65ebb5397a55a4af6b8a4/notif](https://graphcomment.com/api/website/5dd65ebb5397a55a4af6b8a4/notif))[
   debug][19-11-21 17:44:12] – GcImportService::importNextComments() – No more comments[
   debug][19-11-21 17:44:12] – GcImportService::importNextComments() – Nbr Comments
   Found: 0 [debug][19-11-21 17:44:12] – GcImportService::importNextComments() –
   SQL :0 posts found for sending [debug][19-11-21 17:44:12] – GcImportService::
   importNextComments() – SQL :0 comments found for sending [debug][19-11-21 17:
   44:12] – GcImportService::importNextComments() – request: Get Next Comments [
   debug][19-11-21 17:44:12] – GcImportService::importNextComments() – Nbr Comments
   Found: 21 [debug][19-11-21 17:44:12] – GcImportService::importNextComments() –
   SQL :15 posts found for sending [debug][19-11-21 17:44:12] – GcImportService::
   importNextComments() – SQL :21 comments found for sending [debug][19-11-21 17:
   44:12] – GcImportService::importNextComments() – request: Get Next Comments [
   debug][19-11-21 17:44:12] – GcImportService::importNextComments() – Nbr Comments
   Found: 30 [debug][19-11-21 17:44:12] – GcImportService::importNextComments() –
   SQL :18 posts found for sending [debug][19-11-21 17:44:12] – GcImportService::
   importNextComments() – SQL :30 comments found for sending [debug][19-11-21 17:
   44:12] – GcImportService::importNextComments() – request: Get Next Comments [
   debug][19-11-21 17:44:12] – GcImportService::importNextComments() – Nbr Comments
   Found: 30 [debug][19-11-21 17:44:12] – GcImportService::importNextComments() –
   SQL :19 posts found for sending [debug][19-11-21 17:44:12] – GcImportService::
   importNextComments() – SQL :30 comments found for sending [debug][19-11-21 17:
   44:12] – GcImportService::importNextComments() – request: Get Next Comments [
   debug][19-11-21 17:45:01] – Gc sync: 0 new comments [debug][19-11-21 17:44:12]–
   GcImportService::importNextComments() – Nbr Comments Found: 30 [debug][19-11-
   21 17:44:12] – GcImportService::importNextComments() – SQL :18 posts found for
   sending [debug][19-11-21 17:44:12] – GcImportService::importNextComments() – 
   SQL :30 comments found for sending [debug][19-11-21 17:44:12] – GcImportService::
   importNextComments() – request: Get Next Comments [debug][19-11-21 17:45:01] –
   GcParamsService::fetchApiKeys() [debug][19-11-21 17:45:01] – Gc sync: start [
   debug][19-11-21 17:44:12] – GcImportService::importNextComments() – Nbr Comments
   Found: 30 [debug][19-11-21 17:44:12] – GcImportService::importNextComments() –
   SQL :19 posts found for sending [debug][19-11-21 17:44:12] – GcImportService::
   importNextComments() – SQL :30 comments found for sending [debug][19-11-21 17:
   44:12] – GcImportService::importNextComments() – request: Get Next Comments [
   debug][19-11-21 17:44:12] – GcImportService::importNextComments() – Nbr Comments
   Found: 30 [debug][19-11-21 17:44:12] – GcImportService::importNextComments() –
   SQL :7 posts found for sending [debug][19-11-21 17:44:12] – GcImportService::
   importNextComments() – SQL :30 comments found for sending [debug][19-11-21 17:
   44:12] – GcImportService::importNextComments() – request: Get Next Comments [
   debug][19-11-21 17:44:12] – handle_postback wp_async_import_comment exist ? true[
   debug][19-11-21 17:44:12] – WP_Async_Task: handle postback [debug][19-11-21 17:
   44:09] – before post wp_async_import_comment exist ? true [debug][19-11-21 17:
   44:09] – WP_Async_Task: launch [debug][19-11-21 17:44:09] – GcImportService::
   importInit() – Everything is ok [debug][19-11-21 17:44:09] – GcGeneralController::
   handleOptionForm() – Init import [debug][19-11-21 17:44:09] – GcImportController::
   handleOptionForm() [debug][19-11-21 17:44:09] – options.php::handle_option_form()
   gc_action: importation
 * Anyway, I can’t find imported comments on GraphComment GC Admin. Should not appear
   instantly?
 * [https://pasteboard.co/IHKjra9.png](https://pasteboard.co/IHKjra9.png)
 * Thanks
 *  Plugin Author [graphcomment](https://wordpress.org/support/users/graphcomment/)
 * (@graphcomment)
 * [6 years, 6 months ago](https://wordpress.org/support/topic/importing-comments-doesnt-work/#post-12161003)
 * Hey you rocks !
    That great to hear that you succeed. Good to know that this 
   plugin can be a problem, we will add this to our FAQ. About the missing comment,
   you must take a look to the PERIOD filter, it’s probably not on “All” meaning
   All the time from the beginning. Try this and let us know. Best, J.
 *  Thread Starter [formulaclick](https://wordpress.org/support/users/formulaclick/)
 * (@formulaclick)
 * [6 years, 6 months ago](https://wordpress.org/support/topic/importing-comments-doesnt-work/#post-12162999)
 * You were right. Now I can see all comments.
 * I still have a problem on those posts with comments that reply other comments.
 * Example:
    [https://harodigital.com/noticias/desafio-herrera-marcha-cicloturista-en-homenaje-al-equipo-kas-y-al-jatorrena/](https://harodigital.com/noticias/desafio-herrera-marcha-cicloturista-en-homenaje-al-equipo-kas-y-al-jatorrena/)
   [https://pasteboard.co/IHQwmjvT.png](https://pasteboard.co/IHQwmjvT.png)
 * As you can see, in this post there are 2 comments but GraphComment says that 
   there are 3. There is one comment duplicated. It’s not a sync problem, it’s synced
   and as I say, same problem happen in posts with comments replying other comments.
 * Is this a bug? How can be solved?
 *  Plugin Author [graphcomment](https://wordpress.org/support/users/graphcomment/)
 * (@graphcomment)
 * [6 years, 6 months ago](https://wordpress.org/support/topic/importing-comments-doesnt-work/#post-12163289)
 * Hi, that’s great.
    To have the same count, you must enable the synchronization
   option in the “SYNC & BACKUP” tab in your plugin settings of GraphComment. Set
   it to 1 minute if you have not much comments per hour. Let me know, Best, J.
 *  Thread Starter [formulaclick](https://wordpress.org/support/users/formulaclick/)
 * (@formulaclick)
 * [6 years, 6 months ago](https://wordpress.org/support/topic/importing-comments-doesnt-work/#post-12163334)
 * Asi I said. Sync is activated. It’s not syncing problem. I’ve added a new comment
   and it’s synced but WordPress says there are 3 comments and Graph says there 
   are 4 (one appears duplicated):
 * [debug][19-11-22 11:15:01] – Gc sync: 1 new comments
    [debug][19-11-22 11:15:
   01] – GcParamsService::fetchApiKeys()
 * But comments appear duplicated when they a replying another comment. Please check
   my last post again 🙂
 * Check it: [https://harodigital.com/noticias/desafio-herrera-marcha-cicloturista-en-homenaje-al-equipo-kas-y-al-jatorrena/#comments](https://harodigital.com/noticias/desafio-herrera-marcha-cicloturista-en-homenaje-al-equipo-kas-y-al-jatorrena/#comments)

Viewing 7 replies - 1 through 7 (of 7 total)

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   1340636)
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 * 7 replies
 * 2 participants
 * Last reply from: [formulaclick](https://wordpress.org/support/users/formulaclick/)
 * Last activity: [6 years, 6 months ago](https://wordpress.org/support/topic/importing-comments-doesnt-work/#post-12163334)
 * Status: resolved