Title: Include previous orders/subscribers
Last modified: May 4, 2026

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# Include previous orders/subscribers

 *  Resolved [jurrevdv](https://wordpress.org/support/users/jurrevdv/)
 * (@jurrevdv)
 * [1 month ago](https://wordpress.org/support/topic/include-previous-orders-subscribers/)
 * Quick one, I set up the automation after some contacts had already subscribed
   or placed orders. Is there a way to include them too in automation?

Viewing 1 replies (of 1 total)

 *  Plugin Support [supportomnisend](https://wordpress.org/support/users/supportomnisend/)
 * (@supportomnisend)
 * [1 month ago](https://wordpress.org/support/topic/include-previous-orders-subscribers/#post-18899008)
 * Hi [@jurrevdv](https://wordpress.org/support/users/jurrevdv/) ,
 * Great question, this comes up quite often when setting up automations after your
   store already has activity.
    - **For event-based automations** (like _Order Placed_ or _Subscribed_):
      You
      can enable **“Trigger retrospectively”** in the Trigger block settings. This
      allows contacts whose event happened within the first delay window to enter
      the workflow.
    - **If you need to include contacts immediately** or the automation doesn’t 
      support retrospective triggering:
      You can create a **segment-based automation**
      and enable **“Trigger workflow for contacts in the segment”**. This will include
      existing contacts who meet the criteria.
 * We’ve also prepared a guide that walks through how to run automations for past
   events (retrospective triggering) in more detail:
   [https://support.omnisend.com/en/articles/4294537-run-automations-for-past-events-retrospective-triggering](https://support.omnisend.com/en/articles/4294537-run-automations-for-past-events-retrospective-triggering)
 * This way, you can make sure your automations also capture contacts who were already
   active before the workflow was set up. If anything comes up while setting this
   up, we’re always here to help.

Viewing 1 replies (of 1 total)

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 * 1 reply
 * 2 participants
 * Last reply from: [supportomnisend](https://wordpress.org/support/users/supportomnisend/)
 * Last activity: [1 month ago](https://wordpress.org/support/topic/include-previous-orders-subscribers/#post-18899008)
 * Status: resolved