Inconsistencies with the plugin

  • zafiromarketing

    (@zafiromarketing)


    3 months, 2 weeks ago

    Hi!

    Before purchasing the PRO version of your plugin, I was testing it and found it very difficult to configure it the way I needed.

    I have three houses with the following configurations:

    House 1: six adults and three children, nine guests in total.
    House 2: four adults and one child, five guests in total.
    House 3: four adults and three children, seven guests in total.

    I have tried both room and bed configurations, and there is no way to make the search make sense.

    It always tells me that there is no availability and shows me other options where children are left alone in some houses.
    Besides, it tells me that there are no rooms available and suggests other dates that include the ones I entered but with days before or after…

    I want the search to distribute the rooms correctly. In the example I give in the image, it could be 1 adult and 2 children or 1 adult and 3 children. The way it distributes them doesn’t make sense.

    https://drive.google.com/file/d/1ONCjCygwoHTsSGRvJ4rZrXr77XOmei2l/view?usp=sharing

    It’s the same if I enter 10 adults and 7 children, and it distributes the adults between 2 houses and leaves the third with just one child…

    https://drive.google.com/file/d/17y8JXd5Y9PjlDmz0aUkd-zVrKDxT-i2x/view?usp=drive_link

    Above all, I need to remove the “No room is available for booking” message, because it’s not true; there are houses available on those dates.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter zafiromarketing

    (@zafiromarketing)

    2 months, 3 weeks ago

    Three weeks and still no reply… what a support team.

    Now I know which plugin I won’t be buying.

    Best regards and thanks

    Plugin Author e4jvikwp

    (@e4jvikwp)

    2 months, 3 weeks ago

    Hello,

    apologies for the late reply. It appears the initial notification was missed, and we only noticed your request after your follow-up.
    For urgent matters, we always recommend contacting us through our official website.

    Regarding the configuration you mentioned, the behavior you are experiencing is related to how the current algorithm handles group bookings. At the moment, it prioritizes finding the fastest available solution for the entire group, which may result in bypassing the minimum requirement of one adult per room.
    This can still be adjusted manually in the booking details if needed. That said, your feedback is absolutely valid, and we will take it into consideration for future improvements of the system.

    As for the message “No room is available for booking”, this can be easily customized using any translation plugin (such as Loco Translate) to better match your needs.
    The message itself is shown when there is no single room capable of accommodating all guests, especially when the option to select multiple rooms has been disabled in the search form. If you prefer, the message can also be fully removed through an override.

    Should you need any further technical assistance, please don’t hesitate to contact our team via our official webiste.

    The VikWP Team

Viewing 2 replies - 1 through 2 (of 2 total)

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