Title: Inconsistent Support Advice (Lite Plugin)
Last modified: October 21, 2020

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# Inconsistent Support Advice (Lite Plugin)

 *  Resolved [David Adams](https://wordpress.org/support/users/tictag/)
 * (@tictag)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/inconsistent-support-advice-lite-plugin/)
 * MonsterInsights,
 * On your website here: [https://www.monsterinsights.com/docs/faq/](https://www.monsterinsights.com/docs/faq/),
   in section titled “How can I get support?” you explicitly state that support 
   for the ‘Lite’ plugin is provided on the WordPress forum (link: [https://wordpress.org/support/plugin/google-analytics-for-wordpress](https://wordpress.org/support/plugin/google-analytics-for-wordpress)).
 * But when you get to the WordPress forum, on this page: [https://wordpress.org/support/topic/important-monsterinsights-lite-support-policy-read-this-before-you-post/](https://wordpress.org/support/topic/important-monsterinsights-lite-support-policy-read-this-before-you-post/)
   you explicitly state that the WordPress forum does not provide support for the‘
   Lite’ plugin, instead I have to browse back to your website: [https://www.monsterinsights.com/lite-support/](https://www.monsterinsights.com/lite-support/)
 * Is this some kind of practical joke on your potential customers? Could you please
   be consistent with your support messaging?

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [chriscct7](https://wordpress.org/support/users/chriscct7/)
 * (@chriscct7)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/inconsistent-support-advice-lite-plugin/#post-13565330)
 * Hi there,
    The website has a simple typo which we’ve corrected.
 * All of our support for Lite is done through our site at [https://monsterinsights.com/lite-support/](https://monsterinsights.com/lite-support/),
   which we link to from here on WordPress.org and in our plugin
 * -Chris
 *  Thread Starter [David Adams](https://wordpress.org/support/users/tictag/)
 * (@tictag)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/inconsistent-support-advice-lite-plugin/#post-13567170)
 * That’s fantastic news! Thank you 🙂

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Inconsistent Support Advice (Lite Plugin)’ is closed to new replies.

 * ![](https://ps.w.org/google-analytics-for-wordpress/assets/icon.svg?rev=2976619)
 * [MonsterInsights - Google Analytics Dashboard for WordPress (Website Stats Made Easy)](https://wordpress.org/plugins/google-analytics-for-wordpress/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/google-analytics-for-wordpress/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/google-analytics-for-wordpress/)
 * [Active Topics](https://wordpress.org/support/plugin/google-analytics-for-wordpress/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/google-analytics-for-wordpress/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/google-analytics-for-wordpress/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [David Adams](https://wordpress.org/support/users/tictag/)
 * Last activity: [5 years, 7 months ago](https://wordpress.org/support/topic/inconsistent-support-advice-lite-plugin/#post-13567170)
 * Status: resolved