Title: Inconsistent support, updates break customisations.
Last modified: September 3, 2016

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# Inconsistent support, updates break customisations.

 *  [simon_beanstalk](https://wordpress.org/support/users/simon_beanstalk/)
 * (@simon_beanstalk)
 * [10 years, 3 months ago](https://wordpress.org/support/topic/inconsistent-support-updates-break-customisations/)
 * Built a site for a client using the Pro version, still within the 1 year of updates
   and ‘premium support’.
 * Implemented several customisations from Modern Tribe’s own knowledgebase. The
   first time these broke after an update, I got in touch via the MT support forum.
   Support was swift and solved the problem. They updated the KB and all was sweet.
 * The second time these customisations broke and I did the same thing I got told
   they’d fix the issue and get back to me. That was almost 2 months and one follow-
   up ago and nothing’s been fixed or changed.

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [Geoff Graham](https://wordpress.org/support/users/geoffgraham/)
 * (@geoffgraham)
 * [10 years, 2 months ago](https://wordpress.org/support/topic/inconsistent-support-updates-break-customisations/#post-8073969)
 * Hey, Geoff from Modern Tribe here — while we’re always bummed to see a 1 star
   review, we sincerely appreciate the feedback. Concerns like these help us improve
   the most and your review here is no exception.
 * I’m curious: would you be willing to share a link to the support thread you mentioned?
   I’d be happy to take a look at it and give you a proper update if there is one.
   We do ship maintenance releases for our plugins every two weeks, so I imagine
   that the issue has either shipped by now or is being slated for a future release.
 * I am truly sorry for the inconsistent level of support you seem to have received
   and that we have failed to meet your expectations. I do hope we have an opportunity
   to do right by you and hopefully earn more stars from you in the process.
 * Thanks and cheers!
 *  Thread Starter [simon_beanstalk](https://wordpress.org/support/users/simon_beanstalk/)
 * (@simon_beanstalk)
 * [10 years, 2 months ago](https://wordpress.org/support/topic/inconsistent-support-updates-break-customisations/#post-8073970)
 * Hey Geoff,
 * Here’s the link to the support forum topic in question:
 * [https://theeventscalendar.com/support/forums/topic/renaming-views-issue/](https://theeventscalendar.com/support/forums/topic/renaming-views-issue/)
 * Thanks for looking into it.
 *  [Geoff Graham](https://wordpress.org/support/users/geoffgraham/)
 * (@geoffgraham)
 * [10 years, 2 months ago](https://wordpress.org/support/topic/inconsistent-support-updates-break-customisations/#post-8073971)
 * Thanks a ton, Simon!
 * I have a developer looking at that tutorial right now and we plan on having an
   update out for it by the end of next week:
 * [https://theeventscalendar.com/knowledgebase/renaming-views/](https://theeventscalendar.com/knowledgebase/renaming-views/)
 * Thanks for keeping us honest so we can prioritize that and get it going.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Inconsistent support, updates break customisations.’ is closed to new
replies.

 * ![](https://ps.w.org/the-events-calendar/assets/icon-256x256.gif?rev=2516440)
 * [The Events Calendar](https://wordpress.org/plugins/the-events-calendar/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/the-events-calendar/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/the-events-calendar/)
 * [Active Topics](https://wordpress.org/support/plugin/the-events-calendar/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/the-events-calendar/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/the-events-calendar/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [Geoff Graham](https://wordpress.org/support/users/geoffgraham/)
 * Last activity: [10 years, 2 months ago](https://wordpress.org/support/topic/inconsistent-support-updates-break-customisations/#post-8073971)