Title: Incorrect calculation
Last modified: February 6, 2025

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# Incorrect calculation

 *  Resolved [johnhedouglas](https://wordpress.org/support/users/johnhedouglas/)
 * (@johnhedouglas)
 * [1 year, 4 months ago](https://wordpress.org/support/topic/incorrect-calculation-4/)
    1.  I made a change to our shipping fee where I am using the Flexible Shipping 
        plugin. Although I have made the changes the website when placing the order
        is still using the old charge which we had instead of the new charge. I have
        even gone so far as to deactivate the plugin cleared my cache, yet it still
        shows the flexible shipping fee as the old, calculated fee and not the new 
        fee. eg Old Fee up to R350.00 charge R50.00 above 350.01 no fee. New Fee up
        to R500.00 charge R60.00 above 500.01 no fee. This is very unusual. would it
        be something to do with cache?
    2.  Here is the debug info:
    3.  Method settings:
    4.  Enabled: yes
    5.  Method Title: Flexible Shipping
    6.  Method Description: Spend R500 or more and get free delivery
    7.  Tax status: None
    8.  Costs includes tax: no
    9.  Free Shipping: 500
    10. Free Shipping Label: Free
    11. ‘Left to free shipping’ notice: yes
    12. Rules Calculation: Sum
    13. Cart Calculation: Cart value
    14. Visibility (Show only for logged in users): yes
    15. Default: no
    16. Debug mode: yes
    17. Integration: none
    18. Contents value: 132 ZAR
    19. Contents weight: 31 kg
    20. Rule 1:
    21. Condition: Price; min: ; max: 500.00; input data: 132; matched: yes
    22. Matched items: Butter – Bandini Salted 500g (qty: 1), Cheese – Haloumi 300g(
        qty: 1)
    23. Matched items cost: 132 ZAR
    24. Matched items weight: 31 kg
    25. Rule costs:
    26. rule cost is: 60
    27. Calculated rule cost: 60 ZAR
    28. Rule 2:
    29. Condition: Price; min: 500.01; max: 10000.00; input data: 132; matched: no
    30. Used and displayed in the cart/checkout: yes
    31. Calculated shipping cost: 60 ZAR
    32. Free shipping: no
    33. Shipping method ID: flexible_shipping_single:1
    34. Shipping method title: Flexible Shipping
    35. Shipping cost added.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fincorrect-calculation-4%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Support [WojtekPS](https://wordpress.org/support/users/wojtekpyrgies/)
 * (@wojtekpyrgies)
 * [1 year, 4 months ago](https://wordpress.org/support/topic/incorrect-calculation-4/#post-18290912)
 * Hi [@johnhedouglas](https://wordpress.org/support/users/johnhedouglas/),
   The 
   debug log shows that the shipping cost should be R60. Do I understand correctly
   that at the same time in checkout, the shipping cost is R50 instead of R60, which
   is the same as it was set in the old rule?
 * Best regards,
   Wojtek
 *  Thread Starter [johnhedouglas](https://wordpress.org/support/users/johnhedouglas/)
 * (@johnhedouglas)
 * [1 year, 4 months ago](https://wordpress.org/support/topic/incorrect-calculation-4/#post-18292934)
 * Yes, the old rule was that our shipping fee was R50.00 for orders under R350.00.
   However, i have increased the Shipping Fee to R60.00 and the value of the spend
   to R500.00. Therefore, regarding the debug log “The spend value should be an 
   additional R368.00 to get Free Shipping.”
 * ![](https://wordpress.org/74c0d50b-94e3-45ee-a8c8-f9214c219763)
 * From this screenshot the Top Blue notification is correct where just underneath
   it the second notification is incorrect.
 * Regards,
 * John
 *  Plugin Author [Grzegorz Rola](https://wordpress.org/support/users/grola/)
 * (@grola)
 * [1 year, 4 months ago](https://wordpress.org/support/topic/incorrect-calculation-4/#post-18293121)
 * Hi [@johnhedouglas](https://wordpress.org/support/users/johnhedouglas/),
 * Check if you are changing the method settings in the zone where you place your
   order. After changing the method settings, modify something in the cart or the
   shipping address at checkout.
 * Best regards
   Grzegorz
 *  Plugin Author [Grzegorz Rola](https://wordpress.org/support/users/grola/)
 * (@grola)
 * [1 year, 3 months ago](https://wordpress.org/support/topic/incorrect-calculation-4/#post-18319788)
 * As we haven’t got any response for above one week, we will mark this thread as
   resolved.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Incorrect calculation’ is closed to new replies.

 * ![](https://ps.w.org/flexible-shipping/assets/icon.svg?rev=2737045)
 * [Weight Based Shipping Table Rate for WooCommerce – Flexible Shipping](https://wordpress.org/plugins/flexible-shipping/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/flexible-shipping/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/flexible-shipping/)
 * [Active Topics](https://wordpress.org/support/plugin/flexible-shipping/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/flexible-shipping/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/flexible-shipping/reviews/)

## Tags

 * [shipping cost](https://wordpress.org/support/topic-tag/shipping-cost/)

 * 4 replies
 * 3 participants
 * Last reply from: [Grzegorz Rola](https://wordpress.org/support/users/grola/)
 * Last activity: [1 year, 3 months ago](https://wordpress.org/support/topic/incorrect-calculation-4/#post-18319788)
 * Status: resolved