Title: incorrect capture
Last modified: May 25, 2017

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# incorrect capture

 *  Resolved [Rik0399](https://wordpress.org/support/users/rik0399/)
 * (@rik0399)
 * [9 years ago](https://wordpress.org/support/topic/incorrect-capture/)
 * Hi,
 * Thank you for this plugin.
 * One issue that I am having is that when trying to login as admin its telling 
   me that I have entered the incorrect capture?
 * I know I haven’t so what could the problem be please?
 * Also, I then get locked out for 12 minutes (presume this is wordfence kicking
   in as well)
 * Many Thanks

Viewing 1 replies (of 1 total)

 *  Plugin Author [bestwebsoft](https://wordpress.org/support/users/bestwebsoft/)
 * (@bestwebsoft)
 * [9 years ago](https://wordpress.org/support/topic/incorrect-capture/#post-9170793)
 * Hi,
 * Thank you for contacting us.
 * Please provide a link to your website. For more convenience, you can do it via
   our Help Center ([https://support.bestwebsoft.com/](https://support.bestwebsoft.com/))
   in order to receive a faster reply.
 * In order to access your dashboard, it is necessary to deactivate plugin manually.
   Please complete the following steps:
    1) Go to the your_wp_root/wp-content/plugins
   folder via FTP ([http://codex.wordpress.org/FTP_Clients](http://codex.wordpress.org/FTP_Clients));
   2) Find and rename “google-captcha” folder into “google-captcha1”; 3) After you
   log into your dashboard, you can rename the folder back.
 * Sincerely,
    BestWebSoft Support Team

Viewing 1 replies (of 1 total)

The topic ‘incorrect capture’ is closed to new replies.

 * ![](https://ps.w.org/google-captcha/assets/icon-256x256.gif?rev=2565249)
 * [reCaptcha by BestWebSoft](https://wordpress.org/plugins/google-captcha/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/google-captcha/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/google-captcha/)
 * [Active Topics](https://wordpress.org/support/plugin/google-captcha/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/google-captcha/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/google-captcha/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [bestwebsoft](https://wordpress.org/support/users/bestwebsoft/)
 * Last activity: [9 years ago](https://wordpress.org/support/topic/incorrect-capture/#post-9170793)
 * Status: resolved