Title: Incorrect connection string
Last modified: January 7, 2025

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# Incorrect connection string

 *  Resolved [ilgrizly](https://wordpress.org/support/users/ilgrizly/)
 * (@ilgrizly)
 * [1 year, 5 months ago](https://wordpress.org/support/topic/incorrect-connection-string/)
 * I copy and paste the string and it doesn’t work, I write the keys by hand and
   it doesn’t work, on wordpress platform, what should I do?

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Support [loic @ cloudinary](https://wordpress.org/support/users/loiccloudinary/)
 * (@loiccloudinary)
 * [1 year, 5 months ago](https://wordpress.org/support/topic/incorrect-connection-string/#post-18229719)
 * Hi [@ilgrizly](https://wordpress.org/support/users/ilgrizly/),
 * Can you please confirm that the [WordPress Rest API ](https://developer.wordpress.org/rest-api/)
   is currently functioning? You should be able to test the site health via this
   [documentation](https://developer.wordpress.org/rest-api/reference/wp-site-health-tests/).
   
   Kind Regards,
 * Loic
 *  Thread Starter [ilgrizly](https://wordpress.org/support/users/ilgrizly/)
 * (@ilgrizly)
 * [1 year, 5 months ago](https://wordpress.org/support/topic/incorrect-connection-string/#post-18229824)
 * all active I insert the string and always the message Incorrect connection string
 *  Plugin Support [loic @ cloudinary](https://wordpress.org/support/users/loiccloudinary/)
 * (@loiccloudinary)
 * [1 year, 5 months ago](https://wordpress.org/support/topic/incorrect-connection-string/#post-18230016)
 * Hi [@ilgrizly](https://wordpress.org/support/users/ilgrizly/),
 * Thanks for confirming.
 * Could you please open a ticket directly to [support@cloudinary.com](https://wordpress.org/support/topic/incorrect-connection-string/support@cloudinary.com?output_format=md)
   and if possible provide some server logs related to this error message?
 * Thanks,
 * Loic

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Incorrect connection string’ is closed to new replies.

 * ![](https://ps.w.org/cloudinary-image-management-and-manipulation-in-the-cloud-
   cdn/assets/icon-256x256.png?rev=2377259)
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 * 3 replies
 * 2 participants
 * Last reply from: [loic @ cloudinary](https://wordpress.org/support/users/loiccloudinary/)
 * Last activity: [1 year, 5 months ago](https://wordpress.org/support/topic/incorrect-connection-string/#post-18230016)
 * Status: resolved