Title: Incorrect HREF's Last modified: August 30, 2016 --- # Incorrect HREF's * Resolved [untriel](https://wordpress.org/support/users/untriel/) * (@untriel) * [10 years, 8 months ago](https://wordpress.org/support/topic/incorrect-hrefs/) * Hello, * First of, great plugin, realy appreciate how much we get for the free version. * I have a small problem with url’s, such as the one for re-opening a ticket or if you never had a ticket made. * [As seen here.](http://i.imgur.com/o8mGxT4.png) * The quatations seem to mess up the url. * Another qeustion: Is it possible to use SSL on tickets? I use HTTPS for wordpress and it works on pages where i select ‘secure’ but for new tickets this isn’t possible. * Thanks in advance. * [https://wordpress.org/plugins/awesome-support/](https://wordpress.org/plugins/awesome-support/) Viewing 15 replies - 1 through 15 (of 16 total) 1 [2](https://wordpress.org/support/topic/incorrect-hrefs/page/2/?output_format=md) [→](https://wordpress.org/support/topic/incorrect-hrefs/page/2/?output_format=md) * Thread Starter [untriel](https://wordpress.org/support/users/untriel/) * (@untriel) * [10 years, 8 months ago](https://wordpress.org/support/topic/incorrect-hrefs/#post-6607661) * I fixed the SSL part of my qeustions. * For others interested that use WordPress HTTPS: * In the plugin settings, go to URL filters and add /ticket/ * Plugin Author [julien731](https://wordpress.org/support/users/julien731/) * (@julien731) * [10 years, 8 months ago](https://wordpress.org/support/topic/incorrect-hrefs/#post-6607763) * Could you please specify the scenario in which the URL is broken? * Thread Starter [untriel](https://wordpress.org/support/users/untriel/) * (@untriel) * [10 years, 8 months ago](https://wordpress.org/support/topic/incorrect-hrefs/#post-6607773) * Sure, if you close a ticket, at the bottom of the ticket you get to press “re- open” this URL is broken for me. * And also when you open the ticket list, and there is no tickets, there is a URL to create a ticket, this URL is broken for me to. * [Heres an image](http://i.imgur.com/j8M2UEd.png) * Plugin Author [julien731](https://wordpress.org/support/users/julien731/) * (@julien731) * [10 years, 8 months ago](https://wordpress.org/support/topic/incorrect-hrefs/#post-6607820) * Could you please paste your system status report here. * Thread Starter [untriel](https://wordpress.org/support/users/untriel/) * (@untriel) * [10 years, 8 months ago](https://wordpress.org/support/topic/incorrect-hrefs/#post-6607829) * Sure. * `[{"label":"wordpress","data":[{"key":"Site URL","value":"https://www.---.nl"},{" key":"Home URL","value":"http://www.---.nl"},{"key":"WP Version","value":"4.3.1"},{" key":"WP Multisite","value":"No"},{"key":"WP Language","value":"nl_NL"},{"key":" WP Debug Mode","value":"No"},{"key":"WP Active Plugins","value":"16"},{"key":" WP Max Upload Size","value":"48 MB"},{"key":"WP Memory Limit","value":"40M"},{" key":"WP Timezone","value":"The timezone hasn't been set"}]},{"label":"server"," data":[{"key":"PHP Version","value":"5.6.13"},{"key":"Software","value":"Apache"}]},{" label":"settings","data":[{"key":"Version","value":"3.2.5"},{"key":"DB Version"," value":"1"},{"key":"Tickets Slug","value":"ticket"},{"key":"Products Slug","value":" product"},{"key":"Multiple Products","value":"Disabled"},{"key":"Registration Status","value":"Closed"},{"key":"Registration Page","value":"Standaard"},{"key":" Uploads Folder","value":"The upload folder exists and is writable"},{"key":"Allowed File Types","value":".jpg, .jpeg, .png, .gif, .pdf, .doc, .docx, .ppt, .pptx,. pps, .ppsx, .odt, .xls, .xlsx, .mp3, .m4a, .ogg, .wav, .mp4, .m4v, .mov, .wmv,. avi, .mpg, .ogv, .3gp, .3g2, .zip"},{"key":"WYSIWYG On Front","value":"Ja"}]},{" label":"pages","data":[{"key":"Ticket Submission","value":"http://www.---.nl/ portaal/tickets/nieuwe-ticket/ (#936)"},{"key":"Tickets List","value":"http:// www.---.nl/portaal/tickets/ (#935)"}]},{"label":"email-notifications","data":[{" key":"Sender Name","value":"---"},{"key":"Sender E-Mail","value":"info@---.nl"},{" key":"Reply-To E-Mail","value":"info@---.nl"},{"key":"Submission Confirmation"," value":"Enabled"},{"key":"New Assignment","value":"Enabled"},{"key":"New Agent Reply","value":"Enabled"},{"key":"New Client Reply","value":"Enabled"},{"key":" Ticket Closed","value":"Enabled"}]},{"label":"custom-fields","data":[{"key":" Support Medewerkers","value":"Capability: create_ticket, Core: Ja, Required: No, Logged: Ja, Show Column: No, Taxonomy: No, Callback: text"},{"key":"Status"," value":"Capability: create_ticket, Core: Ja, Required: No, Logged: No, Show Column: Ja, Taxonomy: No, Callback:"},{"key":"Ticket Tag","value":"Capability: create_ticket, Core: Ja, Required: No, Logged: Ja, Show Column: Ja, Taxonomy: Yes (standard), Callback: taxonomy"}]},{"label":"plugins","data":[{"key":"Installed","value":" Awesome Support by ThemeAvenue version 3.2.5, Eyes Only: User Access Shortcode by Thom Stark version 1.8.2, Log Out Shortcode by OM4 version 1.0.3, Maintenance by fruitfulcode version 2.5, P3 (Plugin Performance Profiler) by GoDaddy.com version 1.5.3.9, Profile Builder by Cozmoslabs, Madalin Ungureanu, Antohe Cristian, Barina Gabriel, Mihai Iova version 2.2.4, UpdraftPlus - Backup/Restore by UpdraftPlus. Com, DavidAnderson version 1.11.12, User meta shortcodes by Richard Vencu version 0.4.1, User Role Editor by Vladimir Garagulya version 4.19.2, User Specific Content by Bainternet version 1.0.5, W3 Total Cache by Frederick Townes version 0.9.4.1, Wordfence Security by Wordfence version 6.0.17, WordPress HTTPS by Mike Ems version 3.3.6, Yoast SEO by Team Yoast version 2.3.5, WP Ajaxify Comments by weweave GbR version 1.3.0, WP-Optimize by Ruhani Rabin version 1.8.9.10"}]},{"label":" theme","data":[{"key":"Theme Name:","value":"Enfold"},{"key":"Theme Version:"," value":"3.3.2"},{"key":"Theme Author URL:","value":"http://www.kriesi.at"},{" key":"Is Child Theme:","value":"No"}]},{"label":"templates","data":[{"key":"Overrides:"," value":"There is no template override"}]}]` * Thread Starter [untriel](https://wordpress.org/support/users/untriel/) * (@untriel) * [10 years, 8 months ago](https://wordpress.org/support/topic/incorrect-hrefs/#post-6607928) * Still looking for a solution for this. Thank you. * Thread Starter [untriel](https://wordpress.org/support/users/untriel/) * (@untriel) * [10 years, 8 months ago](https://wordpress.org/support/topic/incorrect-hrefs/#post-6607943) * Temporary solution incase someone else runs into this problem: * In the translate files change: `` * to * `` * I don’t know why it’s behaving the way it does, perhaps due to SSL. This will fix the problem. * Plugin Author [julien731](https://wordpress.org/support/users/julien731/) * (@julien731) * [10 years, 7 months ago](https://wordpress.org/support/topic/incorrect-hrefs/#post-6607950) * Many thanks for figuring out what the problem was. I checked the `nl_NL` translation and it looks like there was an issue. I have fixed it and I believe the problem will be gone in next version. * Thread Starter [untriel](https://wordpress.org/support/users/untriel/) * (@untriel) * [10 years, 7 months ago](https://wordpress.org/support/topic/incorrect-hrefs/#post-6607954) * It was the least i could do. Thank you again for the plugin. * Thread Starter [untriel](https://wordpress.org/support/users/untriel/) * (@untriel) * [10 years, 7 months ago](https://wordpress.org/support/topic/incorrect-hrefs/#post-6607955) * I just updated the plugin to 3.2.7 and nothing is translated anymore for me. Changing anything to the language files doesn’t seem to have effect. * Plugin Author [julien731](https://wordpress.org/support/users/julien731/) * (@julien731) * [10 years, 7 months ago](https://wordpress.org/support/topic/incorrect-hrefs/#post-6607957) * That’s because I’m a damn idiot :s Because of some recent changes in WordPress translation system, I have updated the translation texdomain in the plugin. However, I forgot to update everything, including the translations prefix. * I have fixed it in core already. If you want to fix it before next update, please apply those changes: [https://github.com/Awesome-Support/Awesome-Support/commit/9896e7f406eae3d79d42258beb6e3c6575834776](https://github.com/Awesome-Support/Awesome-Support/commit/9896e7f406eae3d79d42258beb6e3c6575834776) * Also, you will need to update `wpas-nl_NL.mo` to `awesome-support-nl_NL.mo` in the translation directory. * Thread Starter [untriel](https://wordpress.org/support/users/untriel/) * (@untriel) * [10 years, 7 months ago](https://wordpress.org/support/topic/incorrect-hrefs/#post-6607959) * Thanks for the quick response. I have applied the changes and it works. * I would like to inform you that i still need to change `` to ` ` for URL’s to pass through correctly with the dutch translation file. Without a translation file the hyperlinks work as expected. Hope this can help you. * Plugin Author [julien731](https://wordpress.org/support/users/julien731/) * (@julien731) * [10 years, 7 months ago](https://wordpress.org/support/topic/incorrect-hrefs/#post-6607961) * I have fixed some more issues with links in the `nl_NL` translation. Could you try [downloading the latest version from Transifex](https://www.transifex.com/themeavenue/dashboard/all_projects/nl_NL/) and see if it works now? * Thread Starter [untriel](https://wordpress.org/support/users/untriel/) * (@untriel) * [10 years, 7 months ago](https://wordpress.org/support/topic/incorrect-hrefs/#post-6607965) * Julien, i was unable to find a download link on the website you mentioned. I would be glad to help if you provide me the files. * [Digiservicebernheze](https://wordpress.org/support/users/digiservicebernheze/) * (@digiservicebernheze) * [10 years, 7 months ago](https://wordpress.org/support/topic/incorrect-hrefs/#post-6607966) * I payed for the awasome support -woocomerce plugin. And not possible to translate it. Worked hours and hous to try, i see on the website, there is a bug fix in the latest version, so I’m sure it isn’t the plugin who’s messed-up. And then after another couple of hours trying… i read this!! Im sorry, but why don’t you communicate this to customers who pay 49 dollars???? Viewing 15 replies - 1 through 15 (of 16 total) 1 [2](https://wordpress.org/support/topic/incorrect-hrefs/page/2/?output_format=md) [→](https://wordpress.org/support/topic/incorrect-hrefs/page/2/?output_format=md) The topic ‘Incorrect HREF's’ is closed to new replies. * ![](https://ps.w.org/awesome-support/assets/icon-256x256.png?rev=1849681) * [Awesome Support - WordPress HelpDesk & Support Plugin](https://wordpress.org/plugins/awesome-support/) * [Frequently Asked Questions](https://wordpress.org/plugins/awesome-support/#faq) * [Support Threads](https://wordpress.org/support/plugin/awesome-support/) * [Active Topics](https://wordpress.org/support/plugin/awesome-support/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/awesome-support/unresolved/) * [Reviews](https://wordpress.org/support/plugin/awesome-support/reviews/) ## Tags * [href](https://wordpress.org/support/topic-tag/href/) * [SSL](https://wordpress.org/support/topic-tag/ssl/) * [url](https://wordpress.org/support/topic-tag/url/) * 16 replies * 3 participants * Last reply from: [Digiservicebernheze](https://wordpress.org/support/users/digiservicebernheze/) * Last activity: [10 years, 7 months ago](https://wordpress.org/support/topic/incorrect-hrefs/page/2/#post-6607967) * Status: resolved