• Resolved tinkermel76

    (@tinkermel76)


    My products are set with the following pricing in the backend:

    Print book – $25.95

    ebook – $5.95

    When I’m browsing the website as a user or in incognito, the prices are correct.

    However when I’m administering the site (ie I’m logged into the backend of WP), the prices show up as $4 and $17. As soon as I logout, they go back to being correct.

    Any ideas why this is happening?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support shahzeen(woo-hc)

    (@shahzeenfarooq)

    Hi there,

    Thanks for the additional details!

    I have checked the site and I confirm that pricing for these books are appearing fine on your site. From what you’ve described, it sounds like the price discrepancy when logged in as an admin may be caused by role-based pricing rules or cached content. To help narrow this down: A few things to check:

    • Are you using any role-based pricing, wholesale pricing, or membership-related plugins such as Wholesale Suite or similar? These plugins often adjust prices based on the logged-in user’s role.
    • If you have a caching plugin active (like WP Super Cache, W3 Total Cache, or LiteSpeed Cache), please try clearing your site cache to ensure you’re seeing the most up-to-date content.

    Also, from your WordPress dashboard:

    Go to WooCommerce → Status → Tools, and perform the following actions:

    • Clear WooCommerce transients
    • Clear expired transients
    • Clear template cache
    • Reset capabilities
    • Clear customer sessions

    These steps can help eliminate any lingering cache or session data that may be affecting how prices are displayed for logged-in users.

    Let us know if the issue persists after trying the above, and feel free to share your System Status Report via https://pastebin.com or https://gist.github.com if you’d like us to review further.

    Plugin Support Kay U a11n

    (@kingsleyinfo)

    We haven’t heard back from you in a while, so I’m going to mark this as resolved.

    If you have a few minutes, we’d love if you could leave us a review: https://ww.wp.xz.cn/support/plugin/woocommerce/reviews/

Viewing 2 replies - 1 through 2 (of 2 total)

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