Title: Inexistent support
Last modified: June 19, 2020

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# Inexistent support

 *  [ciberyak](https://wordpress.org/support/users/ciberyak/)
 * (@ciberyak)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/inexistent-support-3/)
 * I have been sending emails through their support web and I have an issue still
   open since 7 MONTHS AGO! with no solution yet. #2473660 and #3065686
    I sent 
   a lot of emails but apparently they go to a black hole (and it is mentioned already
   on their term “they don´t make responsible themselves for the emails that you
   send through their website asking for support) What??? Is like if I wrote advice
   in my website saying to my customers to send me their questions for support through
   my website, but I am not responsible for answering back. (???). So the program
   is good till you have a problem or a question, if you try to contact them this
   will go to a black hole.
    -  This topic was modified 5 years, 11 months ago by [ciberyak](https://wordpress.org/support/users/ciberyak/).
    -  This topic was modified 5 years, 11 months ago by [ciberyak](https://wordpress.org/support/users/ciberyak/).

Viewing 1 replies (of 1 total)

 *  Plugin Author [CusRev](https://wordpress.org/support/users/ivole/)
 * (@ivole)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/inexistent-support-3/#post-13016871)
 * Thanks for the review.
 * 1. Can you please clarify where exactly you sent your support requests (which
   email address or URL)? #2473660 and #3065686 are not ticket numbers from our 
   helpdesk system. Also, we never had a ticket open for 7 months. The average ticket
   resolution time in our helpdesk is 1 day and 17 hours.
 * 2. We never had a statement anywhere on our website that we are not responsible
   to answer emails asking for support. Can you please let me know where did you
   see it?

Viewing 1 replies (of 1 total)

The topic ‘Inexistent support’ is closed to new replies.

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 * 1 reply
 * 2 participants
 * Last reply from: [CusRev](https://wordpress.org/support/users/ivole/)
 * Last activity: [5 years, 11 months ago](https://wordpress.org/support/topic/inexistent-support-3/#post-13016871)