Title: Inline Link not working Last modified: August 3, 2022 --- # Inline Link not working * Resolved [kkate94](https://wordpress.org/support/users/kkate94/) * (@kkate94) * [3 years, 10 months ago](https://wordpress.org/support/topic/inline-link-not-working-2/) * Hey there! We just downloaded and set this plugin. No issues in receiving the link by email, but when I click submit on the form nothing happens 🙁 what can I do to solve this issue? * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Finline-link-not-working-2%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 11 replies - 1 through 11 (of 11 total) * Plugin Author [mandsconsulting](https://wordpress.org/support/users/mandsconsulting/) * (@mandsconsulting) * [3 years, 10 months ago](https://wordpress.org/support/topic/inline-link-not-working-2/#post-15884739) * Hi [@kkate94](https://wordpress.org/support/users/kkate94/), * Thank you for reaching out. Could you also provide the following: 1. Shortcode and a URL showing the WordPress Download Monitor working successfully 2. Shortcode and a URL showing the Contact Form 7 working successfully 3. Shortcode and a URL showing the Email Before Download failing/succeeding * Thread Starter [kkate94](https://wordpress.org/support/users/kkate94/) * (@kkate94) * [3 years, 10 months ago](https://wordpress.org/support/topic/inline-link-not-working-2/#post-15888830) * Shortcodes: [download id=’16247′] – this is the link to the file:[https://digitalinnovationhubvicenza.it/wp-content/uploads/2022/08/Fidi-NordEXP.pdf](https://digitalinnovationhubvicenza.it/wp-content/uploads/2022/08/Fidi-NordEXP.pdf)[ contact-form-7 id=”16245″ title=”Form – Fidi NordEXP”] – it works cause we received all the logs and the e-mail addresses [email-download download id=”16247″ contact_form_id =”16245”] * Plugin Author [mandsconsulting](https://wordpress.org/support/users/mandsconsulting/) * (@mandsconsulting) * [3 years, 10 months ago](https://wordpress.org/support/topic/inline-link-not-working-2/#post-15889195) * Hi [@kkate94](https://wordpress.org/support/users/kkate94/), * Thank you for this. To help us with troubleshooting, could you create a new page on the site with the shortcodes you provided above? * Thread Starter [kkate94](https://wordpress.org/support/users/kkate94/) * (@kkate94) * [3 years, 10 months ago](https://wordpress.org/support/topic/inline-link-not-working-2/#post-15890237) * [https://digitalinnovationhubvicenza.it/test-ebd/](https://digitalinnovationhubvicenza.it/test-ebd/) The shortcode of the download seems invisible * Plugin Author [mandsconsulting](https://wordpress.org/support/users/mandsconsulting/) * (@mandsconsulting) * [3 years, 10 months ago](https://wordpress.org/support/topic/inline-link-not-working-2/#post-15918206) * Hi [@kkate94](https://wordpress.org/support/users/kkate94/), Can you please sure the shortcode to download monitor is also included on this page? It would be `[download id='16247']` * Plugin Author [mandsconsulting](https://wordpress.org/support/users/mandsconsulting/) * (@mandsconsulting) * [3 years, 9 months ago](https://wordpress.org/support/topic/inline-link-not-working-2/#post-15924595) * Hi [@kkate94](https://wordpress.org/support/users/kkate94/), * You mentioned above that the download monitor is invisible, which means there could be an issue with their plugin. We would recommend bringing this issue to their attention on their forum to see if there is anything happening with their plugin. * Thread Starter [kkate94](https://wordpress.org/support/users/kkate94/) * (@kkate94) * [3 years, 9 months ago](https://wordpress.org/support/topic/inline-link-not-working-2/#post-15937266) * Ok, the issue with the invisible shortcode is solved. * Plugin Author [mandsconsulting](https://wordpress.org/support/users/mandsconsulting/) * (@mandsconsulting) * [3 years, 9 months ago](https://wordpress.org/support/topic/inline-link-not-working-2/#post-15942882) * Great News! Are you able to put a shortcode on the test page for the download monitor? - This reply was modified 3 years, 9 months ago by [mandsconsulting](https://wordpress.org/support/users/mandsconsulting/). * Thread Starter [kkate94](https://wordpress.org/support/users/kkate94/) * (@kkate94) * [3 years, 9 months ago](https://wordpress.org/support/topic/inline-link-not-working-2/#post-15944524) * The problem is still active. In the first page I linked, still the download doesn’t start when I complete the form. - This reply was modified 3 years, 9 months ago by [kkate94](https://wordpress.org/support/users/kkate94/). * Plugin Author [mandsconsulting](https://wordpress.org/support/users/mandsconsulting/) * (@mandsconsulting) * [3 years, 9 months ago](https://wordpress.org/support/topic/inline-link-not-working-2/#post-15946771) * Hi [@kkate94](https://wordpress.org/support/users/kkate94/), * 403 Error URL: [https://digitalinnovationhubvicenza.it/wp-admin/admin-ajax.php](https://digitalinnovationhubvicenza.it/wp-admin/admin-ajax.php) The issue seems to be coming from an issue with the site/server setup. As we were able to download the file via inline link and email, but are no longer able to now. Now we are getting a 403 status code, which indicates that the server understood the request but refuses to authorize it. We would recommend checking the server/site setup. - This reply was modified 3 years, 9 months ago by [mandsconsulting](https://wordpress.org/support/users/mandsconsulting/). * Plugin Author [mandsconsulting](https://wordpress.org/support/users/mandsconsulting/) * (@mandsconsulting) * [3 years, 9 months ago](https://wordpress.org/support/topic/inline-link-not-working-2/#post-15985096) * Hi [@kkate94](https://wordpress.org/support/users/kkate94/), Circling back to this issue. If we do not hear back we will resolve this thread. Viewing 11 replies - 1 through 11 (of 11 total) The topic ‘Inline Link not working’ is closed to new replies. * ![](https://ps.w.org/email-before-download/assets/icon-256x256.jpg?rev=1813522) * [Email Before Download](https://wordpress.org/plugins/email-before-download/) * [Frequently Asked Questions](https://wordpress.org/plugins/email-before-download/#faq) * [Support Threads](https://wordpress.org/support/plugin/email-before-download/) * [Active Topics](https://wordpress.org/support/plugin/email-before-download/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/email-before-download/unresolved/) * [Reviews](https://wordpress.org/support/plugin/email-before-download/reviews/) * 11 replies * 2 participants * Last reply from: [mandsconsulting](https://wordpress.org/support/users/mandsconsulting/) * Last activity: [3 years, 9 months ago](https://wordpress.org/support/topic/inline-link-not-working-2/#post-15985096) * Status: resolved