Title: Input Data Error
Last modified: February 10, 2021

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# Input Data Error

 *  Resolved [generaltools](https://wordpress.org/support/users/generaltools/)
 * (@generaltools)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/input-data-error/)
 * We have been using Transdirect via the OzPost plug-in for some time now (as we
   also need to use Australia Post, and the Transdirect plug-in overrides all other
   shipping plug-ins). Yesterday the OzPost plug-in started to return the following
   error:
    [0] => SimpleXMLElement Object ( [id] => Error [carrier] => Transdirect[
   description] => Input Data error [cost] => 0.00 [days] => -1 Perhaps not coincidently,
   for the first time yesterday, when we went to book a delivery by the Transdirect
   website, instead of immediately receiving the labels via email, we were given
   a message informing that “due to the delivery being over 25kg, this requires 
   a manual review”. We then received an email asking for dimensions and photos 
   of the package before issuing of the labels. Has Transdirect disabled the API
   due to changes in policies regarding heavy items by the carriers (TNT in particular)?

Viewing 5 replies - 1 through 5 (of 5 total)

 *  [tassos](https://wordpress.org/support/users/tassos/)
 * (@tassos)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/input-data-error/#post-14028692)
 * Note that I think that this may have been posted in the wrong plugin
    Regards
 * Tassos
 *  Thread Starter [generaltools](https://wordpress.org/support/users/generaltools/)
 * (@generaltools)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/input-data-error/#post-14033385)
 * Thanks Tassos, but my enquiry was with Transdirect, as I think the issue is with
   their API.
 *  Plugin Author [transdirect](https://wordpress.org/support/users/transdirect/)
 * (@transdirect)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/input-data-error/#post-14060982)
 * Hello [@generaltools](https://wordpress.org/support/users/generaltools/)
 * Thank you for contacting Transdirect Support.
 * Can you please provide your email id so our technical support team will contact
   you further for issue you are facing.
 * Thank you
    Transdirect Support Team
 *  Thread Starter [generaltools](https://wordpress.org/support/users/generaltools/)
 * (@generaltools)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/input-data-error/#post-14061037)
 * Hi [@transdirect](https://wordpress.org/support/users/transdirect/)
    My email
   address is generaltools @ bigpond.com Best regards [@generaltools](https://wordpress.org/support/users/generaltools/)
 *  Plugin Author [transdirect](https://wordpress.org/support/users/transdirect/)
 * (@transdirect)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/input-data-error/#post-14061097)
 * Hello [@generaltools](https://wordpress.org/support/users/generaltools/)
 * Thank your for your reply.
 * Our techsupport team will contact you for further discussion on your issue.
 * Thank you
    Transdirect Support Team

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Input Data Error’ is closed to new replies.

 * ![](https://ps.w.org/transdirect-shipping/assets/icon-256x256.png?rev=2685571)
 * [Transdirect Shipping Plugin for Woocommerce](https://wordpress.org/plugins/transdirect-shipping/)
 * [Support Threads](https://wordpress.org/support/plugin/transdirect-shipping/)
 * [Active Topics](https://wordpress.org/support/plugin/transdirect-shipping/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/transdirect-shipping/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/transdirect-shipping/reviews/)

 * 5 replies
 * 3 participants
 * Last reply from: [transdirect](https://wordpress.org/support/users/transdirect/)
 * Last activity: [5 years, 3 months ago](https://wordpress.org/support/topic/input-data-error/#post-14061097)
 * Status: resolved