Title: "Insert a slideshow gallery" button doesn't work! Last modified: August 21, 2016 --- # "Insert a slideshow gallery" button doesn't work! * Resolved [Arvind L](https://wordpress.org/support/users/arvind-l/) * (@arvind-l) * [12 years, 1 month ago](https://wordpress.org/support/topic/insert-a-slideshow-gallery-button-doesnt-work/) * Hi, * when clicking on the “Insert a slideshow gallery” button it pops up but its blank.. not quite sure if i did something wrong… i have attached a screenshot. * Apologies i am a newbie here.. * [https://wordpress.org/plugins/slideshow-gallery/](https://wordpress.org/plugins/slideshow-gallery/) Viewing 7 replies - 1 through 7 (of 7 total) * Plugin Author [Tribulant Software](https://wordpress.org/support/users/contrid/) * (@contrid) * [12 years, 1 month ago](https://wordpress.org/support/topic/insert-a-slideshow-gallery-button-doesnt-work/#post-4901206) * Are you referring to the dialog that opens when you click the slideshow gallery plugin’s button in the TinyMCE editor? [http://goo.gl/V7NWUn](http://goo.gl/V7NWUn) * We don’t have a known issue with it being blank. Do you possibly have a different WordPress setup with the wp-config.php file moved outside of WordPress? * Thread Starter [Arvind L](https://wordpress.org/support/users/arvind-l/) * (@arvind-l) * [12 years, 1 month ago](https://wordpress.org/support/topic/insert-a-slideshow-gallery-button-doesnt-work/#post-4901207) * Hi, * Yes, TinyMCE editor, when mines pops up its blank, tried using different browsers still blank… im using WordPress v3.9.1. Theme Name: Quantez v1.0.0 * Apologies i don’t understand what you mean by “Do you possibly have a different WordPress setup with the wp-config.php file moved outside of WordPress?” * Plugin Author [Tribulant Software](https://wordpress.org/support/users/contrid/) * (@contrid) * [12 years, 1 month ago](https://wordpress.org/support/topic/insert-a-slideshow-gallery-button-doesnt-work/#post-4901208) * Based on the information, it is currently impossible to say why that dialog would be blank. My best suggestion is to check the console in your browser for a possible 404, 403 or 500 error? * Best would be if you can submit a ticket to us with WordPress login details so that we can check for you. You can submit a ticket here: [http://tribulant.com/support/](http://tribulant.com/support/) * Thread Starter [Arvind L](https://wordpress.org/support/users/arvind-l/) * (@arvind-l) * [12 years ago](https://wordpress.org/support/topic/insert-a-slideshow-gallery-button-doesnt-work/#post-4901233) * Hi, * Will create a ticket as suggested. Thanks * Plugin Author [Tribulant Software](https://wordpress.org/support/users/contrid/) * (@contrid) * [12 years ago](https://wordpress.org/support/topic/insert-a-slideshow-gallery-button-doesnt-work/#post-4901239) * Thank you for your response. * We replied to your ticket regarding this and stated the problem. * It is the ‘custom-login’ plugin that is generating a PHP fatal error so I posted a message here to notify them: [http://wordpress.org/support/topic/php-fatal-error-36?replies=1](http://wordpress.org/support/topic/php-fatal-error-36?replies=1) * Deactivating that plugin or fixing it will make the problem go away * Thread Starter [Arvind L](https://wordpress.org/support/users/arvind-l/) * (@arvind-l) * [12 years ago](https://wordpress.org/support/topic/insert-a-slideshow-gallery-button-doesnt-work/#post-4901241) * Hi, * Superb, Many thanks for assisting. * You guys rock!! 🙂 * Plugin Author [Tribulant Software](https://wordpress.org/support/users/contrid/) * (@contrid) * [12 years ago](https://wordpress.org/support/topic/insert-a-slideshow-gallery-button-doesnt-work/#post-4901243) * No problem, glad we could help you with it. * Please be so kind and give the plugin a rating/review if you are happy with it. Viewing 7 replies - 1 through 7 (of 7 total) The topic ‘"Insert a slideshow gallery" button doesn't work!’ is closed to new replies. * ![](https://ps.w.org/slideshow-gallery/assets/icon-256x256.png?rev=1187457) * [Slideshow Gallery LITE](https://wordpress.org/plugins/slideshow-gallery/) * [Frequently Asked Questions](https://wordpress.org/plugins/slideshow-gallery/#faq) * [Support Threads](https://wordpress.org/support/plugin/slideshow-gallery/) * [Active Topics](https://wordpress.org/support/plugin/slideshow-gallery/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/slideshow-gallery/unresolved/) * [Reviews](https://wordpress.org/support/plugin/slideshow-gallery/reviews/) * 7 replies * 2 participants * Last reply from: [Tribulant Software](https://wordpress.org/support/users/contrid/) * Last activity: [12 years ago](https://wordpress.org/support/topic/insert-a-slideshow-gallery-button-doesnt-work/#post-4901243) * Status: resolved