Title: Insert button doesn't work Last modified: August 21, 2016 --- # Insert button doesn't work * [lensv](https://wordpress.org/support/users/lensv/) * (@lensv) * [12 years, 10 months ago](https://wordpress.org/support/topic/insert-button-doesnt-work-1/) * I have created some albums and galleries in nextgen gallery, but when I shall insert them to a page by using the nextgen button a blank popup window appears. Nothing else. What may be wrong? * [http://wordpress.org/plugins/nextgen-gallery/](http://wordpress.org/plugins/nextgen-gallery/) Viewing 15 replies - 31 through 45 (of 48 total) [←](https://wordpress.org/support/topic/insert-button-doesnt-work-1/page/2/?output_format=md) [1](https://wordpress.org/support/topic/insert-button-doesnt-work-1/?output_format=md) [2](https://wordpress.org/support/topic/insert-button-doesnt-work-1/page/2/?output_format=md) 3 [4](https://wordpress.org/support/topic/insert-button-doesnt-work-1/page/4/?output_format=md) [→](https://wordpress.org/support/topic/insert-button-doesnt-work-1/page/4/?output_format=md) * [kenshin23](https://wordpress.org/support/users/kenshin23/) * (@kenshin23) * [12 years, 9 months ago](https://wordpress.org/support/topic/insert-button-doesnt-work-1/page/3/#post-4043081) * I have the same issue with a freshly installed plugin, using WP 3.6.1. * However, on the Chrome javascript console, when I click on the “Add To Post” Button, the following error appears: * ``` Uncaught ReferenceError: THEME_URI is not defined jquery.prettyPhoto.js:1 a.fn.prettyPhoto jquery.prettyPhoto.js:1 (anonymous function) script.js:159 c jquery.js?ver=1.10.2:3 p.fireWith jquery.js?ver=1.10.2:3 x.extend.ready jquery.js?ver=1.10.2:3 q ``` * I hope this helps as well. * Thread Starter [lensv](https://wordpress.org/support/users/lensv/) * (@lensv) * [12 years, 9 months ago](https://wordpress.org/support/topic/insert-button-doesnt-work-1/page/3/#post-4043082) * Just want to ask if this problem is ignored by NextGen? It hasn’t been mentioned at all in the version logs for a while now and it is still there in 2.0.23. * Thread Starter [lensv](https://wordpress.org/support/users/lensv/) * (@lensv) * [12 years, 8 months ago](https://wordpress.org/support/topic/insert-button-doesnt-work-1/page/3/#post-4043085) * I’ll keep posting updates here… 2.0.30 contains no solution to this problem. * [lgustaw](https://wordpress.org/support/users/lgustaw/) * (@lgustaw) * [12 years, 8 months ago](https://wordpress.org/support/topic/insert-button-doesnt-work-1/page/3/#post-4043086) * Stupid plugins. I’ve the same problem. WP v3.6.1, NG v2.0.30 * [adamfilip](https://wordpress.org/support/users/adamfilip/) * (@adamfilip) * [12 years, 8 months ago](https://wordpress.org/support/topic/insert-button-doesnt-work-1/page/3/#post-4043089) * I have the same issue… * WP 3.6.1 and NG 2.0.30, NG PRO 1.0.6 * Please fix this asap!!! * [ruud08](https://wordpress.org/support/users/ruud08/) * (@ruud08) * [12 years, 8 months ago](https://wordpress.org/support/topic/insert-button-doesnt-work-1/page/3/#post-4043096) * Hello, I’ve the same problem. Insert a Gallery photo into a post show a blanc window. * Reading the messages in this post regarding a plugin conflict i’ve deactivate one bij one my installed plugins. After deactivate the plugin “Replaces the default WordPress editor with CKEditor – Version: 4.0” it solved this problem. I think that most of the WordPress/Gallery users use CKEditor or simular replacement for the WP editor. Now I can insert a thumbnail into a post using the insert NG windows. * Hope this will help solving this problem! * Greetings from the Netherlands, Ruud * [adamfilip](https://wordpress.org/support/users/adamfilip/) * (@adamfilip) * [12 years, 8 months ago](https://wordpress.org/support/topic/insert-button-doesnt-work-1/page/3/#post-4043109) * i got the NG plugin NG 2.0.31 and it fixed my insert issue, but i cannot see the additional options , page it loads blank * [jmcgraw](https://wordpress.org/support/users/jmcgraw/) * (@jmcgraw) * [12 years, 8 months ago](https://wordpress.org/support/topic/insert-button-doesnt-work-1/page/3/#post-4043110) * im getting this in the popup: Fatal error: Class ‘ngfbMessages’ not found in / home/content/03/8697003/html/domains/bransonpostcards/wp-content/plugins/nextgen- facebook/nextgen-facebook.php on line 410 * Thread Starter [lensv](https://wordpress.org/support/users/lensv/) * (@lensv) * [12 years, 8 months ago](https://wordpress.org/support/topic/insert-button-doesnt-work-1/page/3/#post-4043111) * Finally! 2.0.31 seems to have solved this sour problem. For some reason this is not mentioned in the update log though?!? * [jmcgraw](https://wordpress.org/support/users/jmcgraw/) * (@jmcgraw) * [12 years, 8 months ago](https://wordpress.org/support/topic/insert-button-doesnt-work-1/page/3/#post-4043112) * Version 2.0.31 Is where my problem started. I have another site running the previous build that works fine. I am still having the problem. I cannot post. * Plugin Contributor [photocrati](https://wordpress.org/support/users/photocrati/) * (@photocrati) * [12 years, 8 months ago](https://wordpress.org/support/topic/insert-button-doesnt-work-1/page/3/#post-4043113) * All – If you are having issues uploading / adding images please submit a Bug Report ([http://www.nextgen-gallery.com/report-bug/](http://www.nextgen-gallery.com/report-bug/)) with your specifics so we can look more closely at the issue(s) you are having and help you sort them out. * Thanks! * – Cais. * Thread Starter [lensv](https://wordpress.org/support/users/lensv/) * (@lensv) * [12 years, 4 months ago](https://wordpress.org/support/topic/insert-button-doesnt-work-1/page/3/#post-4043129) * NextGen 2.0.40 and WP 3.8… The problem is back! * Though the menues in the popup window are visible this time, there is no functoionality anymore 🙁 * Anyone else experiencing this issue? * Plugin Contributor [photocrati](https://wordpress.org/support/users/photocrati/) * (@photocrati) * [12 years, 4 months ago](https://wordpress.org/support/topic/insert-button-doesnt-work-1/page/3/#post-4043130) * [@lensv](https://wordpress.org/support/users/lensv/) – Did you ever submit a Bug Report ([http://www.nextgen-gallery.com/report-bug/](http://www.nextgen-gallery.com/report-bug/)) on this issue? * That may be your best course of action since this has been going on and off for quite some time. * Thanks! * – Cais. * Thread Starter [lensv](https://wordpress.org/support/users/lensv/) * (@lensv) * [12 years, 4 months ago](https://wordpress.org/support/topic/insert-button-doesnt-work-1/page/3/#post-4043131) * I sent several reports when I first ran in to this problem, but I don’t have enough time to keep troubleshooting this plugin anymore. Maybe someone else have? * Thread Starter [lensv](https://wordpress.org/support/users/lensv/) * (@lensv) * [12 years, 4 months ago](https://wordpress.org/support/topic/insert-button-doesnt-work-1/page/3/#post-4043132) * No one else with this problem? * The bug people needs ftp access to the site, but my customer won’t let anyone in exernally. Viewing 15 replies - 31 through 45 (of 48 total) [←](https://wordpress.org/support/topic/insert-button-doesnt-work-1/page/2/?output_format=md) [1](https://wordpress.org/support/topic/insert-button-doesnt-work-1/?output_format=md) [2](https://wordpress.org/support/topic/insert-button-doesnt-work-1/page/2/?output_format=md) 3 [4](https://wordpress.org/support/topic/insert-button-doesnt-work-1/page/4/?output_format=md) [→](https://wordpress.org/support/topic/insert-button-doesnt-work-1/page/4/?output_format=md) The topic ‘Insert button doesn't work’ is closed to new replies. * ![](https://ps.w.org/nextgen-gallery/assets/icon-256x256.png?rev=2083961) * [Photo Gallery, Sliders, Proofing and Themes - NextGEN Gallery](https://wordpress.org/plugins/nextgen-gallery/) * [Frequently Asked Questions](https://wordpress.org/plugins/nextgen-gallery/#faq) * [Support Threads](https://wordpress.org/support/plugin/nextgen-gallery/) * [Active Topics](https://wordpress.org/support/plugin/nextgen-gallery/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/nextgen-gallery/unresolved/) * [Reviews](https://wordpress.org/support/plugin/nextgen-gallery/reviews/) * 48 replies * 15 participants * Last reply from: [lensv](https://wordpress.org/support/users/lensv/) * Last activity: [12 years, 4 months ago](https://wordpress.org/support/topic/insert-button-doesnt-work-1/page/4/#post-4043135) * Status: not resolved