Insert “Image Slide” does not work anymore

  • nrgtcla

    (@nrgtcla)


    9 years, 8 months ago

    Hi,
    Since i updated my website http://www.therapeutia.com to wordpress 4.6.1–fr-FR, it is not possible anymore to insert any new slide in my slideshow (old ones or new ones).
    Anyone who has such a problem and/or idea how to solve this ?
    Thanks
    Claude

    • This topic was modified 9 years, 8 months ago by nrgtcla.
    • This topic was modified 9 years, 8 months ago by nrgtcla.
    • This topic was modified 9 years, 8 months ago by nrgtcla.
Viewing 10 replies - 1 through 10 (of 10 total)
  • mbrsolution

    (@mbrsolution)

    9 years, 8 months ago

    Hi, Claude try the following. Disable all your other plugins and try again. If this does not work create a backup of your site. Then uninstall the plugin and install a fresh new copy.

    Let me know how you go.

    Thread Starter nrgtcla

    (@nrgtcla)

    9 years, 8 months ago

    Hi,

    Thanks for your answer.

    I noticed that i have the same effect of inactive button “insert slide” in another plugin:updraftplus, the buttons become inactive and the plugin gives me the message “If you can read this after the page finishes loading, then there is a JavaScript or jQuery problem in your web browser ». That message disappear when I disable « Slideshow » plugin (see https://updraftplus.com/do-you-have-a-javascript-or-jquery-error/).

    I tried disabling other plugins : no success
    I tried delete + reinstalling fresh plugin slideshow : no success

    And last but not least, some months ago, i made a copy of the installation for test purposes. And on that installation, with all the same plugins activated, the problem does not occur…

    Any tips?

    Claude

    mbrsolution

    (@mbrsolution)

    9 years, 8 months ago

    Hi, can you test one of WordPress default themes like Twenty Fifteen or Sixteen?

    Thank you

    Thread Starter nrgtcla

    (@nrgtcla)

    9 years, 8 months ago

    Hi, test done : no success, same problem.
    Thanks
    Claude

    mbrsolution

    (@mbrsolution)

    9 years, 8 months ago

    Hi, try a different browser? What is the difference between the old copy and the latest copy as per your comment below.

    And last but not least, some months ago, i made a copy of the installation for test purposes. And on that installation, with all the same plugins activated, the problem does not occur…

    Thread Starter nrgtcla

    (@nrgtcla)

    9 years, 8 months ago

    Hi, same problem in different browsers.

    See what is shown in inspect console when the plugin Slideshow is active (below)

    difference between old and new copy ? How to find the differences ? the new one is created from a backup of the old one.

    Claude

    load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,underscore,backbone,wp-util,wp-a11y,up…:11 Uncaught ReferenceError: jQuery is not defined(anonymous function) @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,underscore,backbone,wp-util,wp-a11y,up…:11(anonymous function) @ load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,underscore,backbone,wp-util,wp-a11y,up…:11
    events.js?ver=4.7.4:6 Uncaught ReferenceError: _ is not defined(anonymous function) @ events.js?ver=4.7.4:6(anonymous function) @ events.js?ver=4.7.4:75
    vc_ui-extend-backbone.js?ver=4.7.4:52 Uncaught ReferenceError: _ is not defined(anonymous function) @ vc_ui-extend-backbone.js?ver=4.7.4:52
    composer-tools.js?ver=4.7.4:33 Uncaught TypeError: Cannot read property ‘expr’ of undefined(anonymous function) @ composer-tools.js?ver=4.7.4:33(anonymous function) @ composer-tools.js?ver=4.7.4:139
    vc_less.js?ver=4.7.4:1 Uncaught ReferenceError: _ is not defined(anonymous function) @ vc_less.js?ver=4.7.4:1
    all.backend.min.js?ver=2.3.1:1 Uncaught ReferenceError: jQuery is not defined(anonymous function) @ all.backend.min.js?ver=2.3.1:1(anonymous function) @ all.backend.min.js?ver=2.3.1:1
    confirm.min.js?ver=2.6.2:1 Uncaught ReferenceError: jQuery is not defined(anonymous function) @ confirm.min.js?ver=2.6.2:1
    jquery.flot.min.js?ver=4.6.1:6 Uncaught ReferenceError: jQuery is not defined(anonymous function) @ jquery.flot.min.js?ver=4.6.1:6
    plugins.php?plugin_status=all&paged=1&s:982 Uncaught ReferenceError: jQuery is not defined(anonymous function) @ plugins.php?plugin_status=all&paged=1&s:982
    load-scripts.php?c=0&load[]=hoverIntent,common,admin-bar,thickbox,plugin-install,svg-painter,heartb…:11 Uncaught ReferenceError: jQuery is not defined(anonymous function) @ load-scripts.php?c=0&load[]=hoverIntent,common,admin-bar,thickbox,plugin-install,svg-painter,heartb…:11(anonymous function) @ load-scripts.php?c=0&load[]=hoverIntent,common,admin-bar,thickbox,plugin-install,svg-painter,heartb…:11
    admin.min.js?ver=3.5.0:1 Uncaught ReferenceError: jQuery is not defined(anonymous function) @ admin.min.js?ver=3.5.0:1
    wp-seo-admin-global-350.min.js?ver=3.6:1 Uncaught ReferenceError: jQuery is not defined(anonymous function) @ wp-seo-admin-global-350.min.js?ver=3.6:1d.1 @ wp-seo-admin-global-350.min.js?ver=3.6:1e @ wp-seo-admin-global-350.min.js?ver=3.6:1a @ wp-seo-admin-global-350.min.js?ver=3.6:1(anonymous function) @ wp-seo-admin-global-350.min.js?ver=3.6:1
    common.js?ver=1475183082:2 Uncaught ReferenceError: jQuery is not defined(anonymous function) @ common.js?ver=1475183082:2
    updraft-admin-ui.js?ver=2.12.21.22:146 Uncaught ReferenceError: jQuery is not definedbackupnow_whichfiles_checked @ updraft-admin-ui.js?ver=2.12.21.22:146(anonymous function) @ updraft-admin-ui.js?ver=2.12.21.22:254
    jquery.blockUI.min.js?ver=2.70:14 Uncaught ReferenceError: jQuery is not defined(anonymous function) @ jquery.blockUI.min.js?ver=2.70:14(anonymous function) @ jquery.blockUI.min.js?ver=2.70:14
    jquery-labelauty.js?ver=20160622-ud:278 Uncaught ReferenceError: jQuery is not defined(anonymous function) @ jquery-labelauty.js?ver=20160622-ud:278
    select2.min.js?ver=4.0.3:1 Uncaught ReferenceError: jQuery is not defined(anonymous function) @ select2.min.js?ver=4.0.3:1(anonymous function) @ select2.min.js?ver=4.0.3:1

    Thread Starter nrgtcla

    (@nrgtcla)

    9 years, 8 months ago

    Installation with errors : http://www.therapeutia.com
    Installation without error : test.therapeutia.com (copy of the first one via backup/restore)

    Claude

    mbrsolution

    (@mbrsolution)

    9 years, 8 months ago

    Hi, your issue is very strange especially since both sites are identical.

    Thread Starter nrgtcla

    (@nrgtcla)

    9 years, 8 months ago

    …So what’s next?
    Could it be possible that the webhosting had special javascript/jquery config for one specific url ?

    Claude

    mbrsolution

    (@mbrsolution)

    9 years, 8 months ago

    Hi Claude I am not sure if a Host would control this part. Maybe it is related to a browser issue/conflict. I am not really sure because I have not experienced this and other users have not reported this issue.

    We’ve covered all the troubleshooting steps like disabling all plugins except this one, change the theme to a default theme. The only test you have not done yet, is installing a fresh WordPress in your local environment and only installing this plugin then carrying out a test. If this result is positive then you could say that one of your WordPress core files might be corrupted. Or in some case the post or page where you have added the shortcode might be corrupted.

    Regards

Viewing 10 replies - 1 through 10 (of 10 total)

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