Title: Insert not working
Last modified: March 6, 2018

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# Insert not working

 *  Resolved [catchlight](https://wordpress.org/support/users/catchlight/)
 * (@catchlight)
 * [8 years, 3 months ago](https://wordpress.org/support/topic/insert-not-working-2/)
 * Hi,
 * Thanks for the 2.5 update, love the mini player, this is awesome.
 * I’m still having an issue with “Insert”, this isn’t working for me.
    I’m on a
   Mac OSX 10.10.5 using Chrome Version 64.0.3282. Tested also on Firefox Quantum
   58.0.2 (same Mac machine)
 * Is this the “apostrophe bug” mentioned in the changelog of 2.5?
 * Brock

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Author [TM](https://wordpress.org/support/users/realtm/)
 * (@realtm)
 * [8 years, 3 months ago](https://wordpress.org/support/topic/insert-not-working-2/#post-10044297)
 * Hi [@catchlight](https://wordpress.org/support/users/catchlight/),
 * Sorry to hear you’re having issues. Was that fixed once you’ve made your tracks
   public or are you still having issues?
 * Could you explain how it is not working for you? Does the _add media_ button 
   doesn’t open the pop-up? Does the pop-up doesn’t have the _soundcloud is gold_
   tab? Does the tab doesn’t let you access your content? Or does the _insert shortcode_
   button doesn’t put the player in your post?
 * Cheers
 * ps: The _apostrophe bug_ was fixed in _2.4.3_ not _2.5_
 *  Thread Starter [catchlight](https://wordpress.org/support/users/catchlight/)
 * (@catchlight)
 * [8 years, 2 months ago](https://wordpress.org/support/topic/insert-not-working-2/#post-10067947)
 * No, I’ve made tracks public and that hasn’t changed anything.
 * The _Add Media_ button opens the pop-up all fine. I can see the list of SoundCloud
   clips on my account all fine too. Joy! 🙂
 * It’s the _Insert Shortcode_ button that is not responding.
 * Here’s what the Chrome Inspector says when I click on the _Add Media > Soundcloud
   is Gold_ link
 *     ```
       media-upload.php?chromeless=1&post_id=345&tab=soundcloud_is_gold:106 
       GET http://www.mywebsite.com/wp-content/plugins/soundcloud-is-gold/images/addpointer.png 404 (Not Found)
   
       media-upload.php?chromeless=1&post_id=345&tab=soundcloud_is_gold:106 
       GET https://m.soundcloud.com/images/throbber-cloud-greyscale.gif 404 (Not Found)
       ```
   
 * And then when I click the _Insert Soundcloud Player_
 * The Console has this error
 *     ```
       soundcloud-is-gold-js.js?ver=4.9.4:245 
   
       Uncaught TypeError: Cannot read property 'execCommand' of null
   
           at insertShortcode (soundcloud-is-gold-js.js?ver=4.9.4:245)
           at HTMLAnchorElement.<anonymous> (soundcloud-is-gold-js.js?ver=4.9.4:237)
           at HTMLAnchorElement.dispatch (load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,moxiejs,plupload,plupload-handlers,farbtastic&ver=4.9.4:3)
           at HTMLAnchorElement.r.handle (load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,moxiejs,plupload,plupload-handlers,farbtastic&ver=4.9.4:3)
       insertShortcode @ soundcloud-is-gold-js.js?ver=4.9.4:245
       (anonymous) @ soundcloud-is-gold-js.js?ver=4.9.4:237
       dispatch @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,moxiejs,plupload,plupload-handlers,farbtastic&ver=4.9.4:3
       r.handle @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,moxiejs,plupload,plupload-handlers,farbtastic&ver=4.9.4:3
       ```
   
 * Word of warning I know enough to be able to paste this stuff to you, but that’s
   where my knowledge ends I’m sorry. I hope this is somewhat useful.
    -  This reply was modified 8 years, 2 months ago by [catchlight](https://wordpress.org/support/users/catchlight/).
 *  Plugin Author [TM](https://wordpress.org/support/users/realtm/)
 * (@realtm)
 * [8 years, 2 months ago](https://wordpress.org/support/topic/insert-not-working-2/#post-10110422)
 * Hi,
 * ok, so I can see where the error is triggered, thanks a lot for pasting the content
   of the console. I think it’s to do with tinyMCE but I’m also surprised about 
   the file not found as those images are inside the plugin.
 * Would have an installed plugin that modifies your editor? Also, would you be 
   able to do a test for me. If you disable all plugins except Soundcloud is gold,
   do you still have the issue? If you don’t can you re-enable the other plugins
   one by one and everytime check if the insert still work. If that doesn’t work,
   could you delete the plugin and reinstall it through your WordPress dashboard?
 * I’m really sorry about this. Hopefully, we will be able to sort it out and probably
   solve this issue for other people along the way.
 * Cheers
 *  Thread Starter [catchlight](https://wordpress.org/support/users/catchlight/)
 * (@catchlight)
 * [8 years, 1 month ago](https://wordpress.org/support/topic/insert-not-working-2/#post-10219716)
 * Hi,
 * I revisited this issue today, sorry for the delay. The issue appears to be that
   I was in Text mode instead of Visual mode.
 * Switching to Visual mode works, so it’s good to know that there’s no plugin conflict.
   I feel this should still work in Text mode, it would be great to be able to get
   that feature in a future update.
 * Brock
    -  This reply was modified 8 years, 1 month ago by [catchlight](https://wordpress.org/support/users/catchlight/).
      Reason: Just being a bit more specific
 *  Plugin Author [TM](https://wordpress.org/support/users/realtm/)
 * (@realtm)
 * [8 years ago](https://wordpress.org/support/topic/insert-not-working-2/#post-10291375)
 * Thank you so much [@catchlight](https://wordpress.org/support/users/catchlight/)!!
 * I wish everyone would take the time to post their findings! This is very useful
   and helpful (karma points for you).
 * I will look into making it work from _Text Mode _ but I think that text mode 
   used to disable all editor’s plugins, stopping the plugin from acting on the 
   content of the editor window. Will see, maybe WordPress changed that since then.
 * Thank again!

Viewing 5 replies - 1 through 5 (of 5 total)

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 * ![](https://s.w.org/plugins/geopattern-icon/soundcloud-is-gold_e3f2f4.svg)
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 * 5 replies
 * 2 participants
 * Last reply from: [TM](https://wordpress.org/support/users/realtm/)
 * Last activity: [8 years ago](https://wordpress.org/support/topic/insert-not-working-2/#post-10291375)
 * Status: resolved