Instagram Feed Not Pulling In

  • Resolved shershegoes

    (@shershegoes)


    1 year, 5 months ago

    My Instagram feed suddenly stopped loading on my website. When I go to the plugin settings, I see this error message:

     Error! Could not connect to Instagram. Please try creating a new Access Token on this page.

    I followed the steps to get a new access token (through the Instagram login option) and got an access token. But, no userID appeared.

    So I then went through the Facebook login option and synced Spotlight to my business facebook page. But no access token or userID appeared for me to paste into the plugin box.

    If I re-click through to the link to generate an access token, it just shows me my logged in Instagram home feed or Facebook home feed.

    Can you assist?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Hendra Setiawan

    (@hendcorp)

    1 year, 5 months ago

    Hi @shershegoes

    Thank you for reaching out! I’m sorry to hear about the issue you’re experiencing. I’m happy to help.

    First, could you confirm if you’re using the latest version of Spotlight? If not, I recommend updating to the latest version, as it includes important fixes and improvements that might resolve this issue.

    Regarding the access token generator, if you’re generating it by clicking the “Professional Account” button (via Instagram), there’s no need to enter a User ID. You can simply paste the access token in the plugin settings (Instagram Feeds > Settings > Accounts), and it should connect automatically.

    If you’re still facing issues, please let me know so we can investigate further. Additionally, if possible, sharing a screenshot of the error message or any other details would be helpful.

    Looking forward to your response.

    Thread Starter shershegoes

    (@shershegoes)

    1 year, 5 months ago

    thanks for getting back to me!

    how can I tell if it’s the latest version? the Instagram widget is through my theme (pipdig), not a separate plugin.

    here’s what it looks like on my site:

    Plugin Support Hendra Setiawan

    (@hendcorp)

    1 year, 5 months ago

    Hi @shershegoes

    Thank you for getting back to us and sharing additional details along with the screenshot.

    After reviewing, it seems you may not be using Spotlight. Since the widget originates from your theme (Pipdig), I recommend reaching out to their support team for assistance.

    It’s worth noting that Pipdig has included a link to our Access Token Generator on their page. This has likely led to the misunderstanding that the issue is related to Spotlight.

    I hope this clears up the confusion. Please don’t hesitate to reach out if you have any further questions!

Viewing 3 replies - 1 through 3 (of 3 total)

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