Instagram last posts don’t work anymore

Hi @olikanagold77,

No need to apologize at all! This is a tricky issue and we really appreciate your patience trying everything we suggest.

I know @chatoxz asked earlier about checking your WordPress.com login, but I want to circle back on one specific detail since it works on es.olikana.com and en.olikana.com but not olikana.com. Each subsite has its own Jetpack connection, and they can be linked to different WordPress.com accounts.

Could you check this on olikana.com?

1. In your WP Admin for olikana.com, go to Jetpack > Dashboard and scroll to the bottom. Note the email address shown in the Connection section.
2. Open a new tab and go to https://wordpress.com/me/account. Check the email shown there.
3. Are they the same email? If not, that could be the issue. Log out of WordPress.com, log back in with the email from step 1, then try adding the Instagram block again.

Also, you mentioned having a plugin that changes the admin URL. Could you temporarily deactivate that plugin before trying the Instagram connection?

Let us know how it goes!

Hi @olikanagold77,

Thanks a lot for sticking with us on this, I can see you’ve already tried quite a few things over the past weeks.

From everything you’ve shared, there’s one really important detail: the Instagram block works on your sub-sites (es / en), but not on the main site (olikana.com). That tells us this isn’t an Instagram or global Jetpack issue, but something specific to the main site setup.

At this point, the most likely cause is something on the main site interfering with the connection (usually a plugin or how requests are handled there).

To move this forward without repeating the same steps, I’d suggest one focused test:

• On olikana.com only, temporarily deactivate all plugins (just for a minute)
• Then try adding the Instagram block again

If it works, we’ll know for sure it’s a plugin conflict and can narrow it down quickly.

If it still doesn’t work, we’ll take a different route and dig deeper from our side.

I know this has been frustrating, especially since it worked fine for years, so I really appreciate your patience here.

Let me know what you see after this test and we’ll take it from there.

Howdy @olikanagold77 – I’m sorry this is still causing you some trouble. At this time I would like to invite you to reach out to us directly so we can dig a bit deeper with you. Could you please use this form to Contact Us.

Please remember to share the link to this post so we know!
Thank you.