Title: Install Error
Last modified: December 28, 2018

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# Install Error

 *  Resolved [mattdguevara](https://wordpress.org/support/users/mattdguevara/)
 * (@mattdguevara)
 * [7 years, 5 months ago](https://wordpress.org/support/topic/install-error-68/)
 * I went through the install process and received this error – now the client’s
   website is down.
 * [https://www.dropbox.com/s/fjv1u6x7b0hklqm/Screenshot%202018-12-28%2012.20.04.png?dl=0](https://www.dropbox.com/s/fjv1u6x7b0hklqm/Screenshot%202018-12-28%2012.20.04.png?dl=0)
 * Not sure how to fix.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Finstall-error-68%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Plugin Author [Systasis Computer Systems](https://wordpress.org/support/users/systasiscomputersystems/)
 * (@systasiscomputersystems)
 * [7 years, 5 months ago](https://wordpress.org/support/topic/install-error-68/#post-11033596)
 * Use FTP to delete the directory
    wp-content/plugins/systasis-gf-infusionsoft-
   feed
 * I do not have any more information on the source of that bug. I would have to
   reproduce it locally.
 * What version of PHP are you using?
    -  This reply was modified 7 years, 5 months ago by [Systasis Computer Systems](https://wordpress.org/support/users/systasiscomputersystems/).
 *  Thread Starter [mattdguevara](https://wordpress.org/support/users/mattdguevara/)
 * (@mattdguevara)
 * [7 years, 5 months ago](https://wordpress.org/support/topic/install-error-68/#post-11033628)
 * Thanks! Was able to get that remedied with help from the hosting company. They
   just disabled the plugin from their end. I was able to delete the plugin via 
   FTP.
 * I’d like to get this installed for my client so I can take advantage of the integration
   between Gravity Forms and Infusionsoft. Any ideas on how I can avoid the error?
 * Also, I’m looking for documentation on how to set up the API Goals for conditional
   tagging, but I saw that your website was down for maintenance. Would love to 
   know how to set that up if possible!
    -  This reply was modified 7 years, 5 months ago by [mattdguevara](https://wordpress.org/support/users/mattdguevara/).
 *  Plugin Author [Systasis Computer Systems](https://wordpress.org/support/users/systasiscomputersystems/)
 * (@systasiscomputersystems)
 * [7 years, 5 months ago](https://wordpress.org/support/topic/install-error-68/#post-11033640)
 * Yes, they probably just deleted the directory. I’m glad to see the site is back
   on the air. That’s priority #1
 * As to why it’s not working: It looks environment specific. I will have to investigate
   and issue an update over the next few days.
 * I’m sorry that the plugin isn’t working for you out-of-the-box. It just cannot
   be installed on that site.
 * [EDITED TO ADD] The systasis.co site has been under attack, so it’s in maintenance
   mode. I will reset that in a few days.
 *  Thread Starter [mattdguevara](https://wordpress.org/support/users/mattdguevara/)
 * (@mattdguevara)
 * [7 years, 5 months ago](https://wordpress.org/support/topic/install-error-68/#post-11033644)
 * Thanks for the very quick response. I look forward to the update and what you
   discover.
 *  Plugin Author [Systasis Computer Systems](https://wordpress.org/support/users/systasiscomputersystems/)
 * (@systasiscomputersystems)
 * [7 years, 5 months ago](https://wordpress.org/support/topic/install-error-68/#post-11033658)
 * Would you mind going to Gravity Forms settings and sending its system log to 
   me via email?
 * Thanks!
 *  Plugin Author [Systasis Computer Systems](https://wordpress.org/support/users/systasiscomputersystems/)
 * (@systasiscomputersystems)
 * [7 years, 5 months ago](https://wordpress.org/support/topic/install-error-68/#post-11038359)
 * Hi Matt:
 * I think your server’s PHP version is too old. From the log you sent:
 *     ```
       ### PHP ###
   
       Version: 5.4.45 ✘ Recommended: PHP 7.1 or higher.
       ```
   
 * You’ll have to contact your hosting company to upgrade PHP; it’s below the minimum
   supported version for this plugin. WordPress should’ve refused to install the
   plugin based on the minimum version specified in the plugin’s readme.txt file:
 * `Requires PHP: 5.6`
    I’ll have to investigate that issue.

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Install Error’ is closed to new replies.

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## Tags

 * [installation](https://wordpress.org/support/topic-tag/installation/)

 * 6 replies
 * 2 participants
 * Last reply from: [Systasis Computer Systems](https://wordpress.org/support/users/systasiscomputersystems/)
 * Last activity: [7 years, 5 months ago](https://wordpress.org/support/topic/install-error-68/#post-11038359)
 * Status: resolved