Title: Install problem
Last modified: February 20, 2019

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# Install problem

 *  Resolved [Identita Creative](https://wordpress.org/support/users/identita-creative/)
 * (@identita-creative)
 * [7 years, 3 months ago](https://wordpress.org/support/topic/install-problem-37/)
 * Hi, I have a problem on installation.
    This is the error: 2019-02-20 11:25:03.1061
   MyCryptoCheckout: Action mycryptocheckout_retrieve_account called! 2019-02-20
   11:25:04.2398 MyCryptoCheckout: WARNING: Unable to retrieve our account details:
   Unable to retrieve new account data.
 * How can I solve it?
    Thanks

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [edward_plainview](https://wordpress.org/support/users/edward_plainview/)
 * (@edward_plainview)
 * [7 years, 3 months ago](https://wordpress.org/support/topic/install-problem-37/#post-11226432)
 * If MyCryptoCheckout is unable to retrieve the account data for your domain, it’s
   usually due to the MCC API server being blocked from connecting to your install.
   Check for:
 * – Maintenance plugins
    – Password protection plugins – Firewalls
 * If after disabling the above plugins you still can’t get it working, then contact
   us and we’ll try to find the cause of the problem.
 *  Thread Starter [Identita Creative](https://wordpress.org/support/users/identita-creative/)
 * (@identita-creative)
 * [7 years, 3 months ago](https://wordpress.org/support/topic/install-problem-37/#post-11227206)
 * Solve it, I found some code in htaccess that filter ip access…
    Thank you!

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Install problem’ is closed to new replies.

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## Tags

 * [Install](https://wordpress.org/support/topic-tag/install/)

 * 2 replies
 * 2 participants
 * Last reply from: [Identita Creative](https://wordpress.org/support/users/identita-creative/)
 * Last activity: [7 years, 3 months ago](https://wordpress.org/support/topic/install-problem-37/#post-11227206)
 * Status: resolved