Title: installation error
Last modified: May 11, 2021

---

# installation error

 *  Resolved [federico_a](https://wordpress.org/support/users/federico_a/)
 * (@federico_a)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/installation-error-150/)
 * Hi,
    I am trying to install the plugin but I have this error:
 *     ```
       Warning: require(/var/www/vhosts/xxxx/xxxx/xxx/xxx/wp-content/plugins/awesome-support/vendor/composer/../symfony/polyfill-ctype/bootstrap.php): failed to open stream: No such file or directory in /var/www/vhosts/xxxx/xxxx/xxx/xxx/wp-content/plugins/awesome-support/vendor/composer/autoload_real.php on line 69
   
       Fatal error: require(): Failed opening required '/var/www/vhosts/xxxx/xxxx/xxx/xxx/wp-content/plugins/awesome-support/vendor/composer/../symfony/polyfill-ctype/bootstrap.php' (include_path='.:/opt/plesk/php/7.4/share/pear') in /var/www/vhosts/xxxx/xxxx/xxx/xxx/wp-content/plugins/awesome-support/vendor/composer/autoload_real.php on line 69
       ```
   
 * how can i fix it?
    thanks

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Plugin Author [Yeison Baron](https://wordpress.org/support/users/yeisonbp/)
 * (@yeisonbp)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/installation-error-150/#post-14428278)
 * Hi [@federico_a](https://wordpress.org/support/users/federico_a/),
 * Try to uninstall and reinstall again, if the issue continues, please let us know.
 * Regards.
 *  Thread Starter [federico_a](https://wordpress.org/support/users/federico_a/)
 * (@federico_a)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/installation-error-150/#post-14430644)
 * Hi,
    I deleted everything and reinstalled manually and the problem was not solved.
   I also tried in another host and the problem and it’s the same. thanks federico
 *  Thread Starter [federico_a](https://wordpress.org/support/users/federico_a/)
 * (@federico_a)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/installation-error-150/#post-14433988)
 * I tried to fix the problem but it still doesn’t work
 *  [Jaroslav Svetlik](https://wordpress.org/support/users/jerryscg/)
 * (@jerryscg)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/installation-error-150/#post-14434666)
 * Ok i have played little to debug this issue and i have found the next issues:
 * **File 1:** plugins/awesome-support/vendor/composer/autoload_files.php
    **File
   2:** plugins/awesome-support/vendor/composer/autoload_static.php
 * Both those files are trying to load a next files whic seems to be not found in
   the plugin:
 * autoload_files.php
 *     ```
       return array(
           //'320cde22f66dd4f5d3fd621d3e88b98f' => $vendorDir . '/symfony/polyfill-ctype/bootstrap.php',
           //'6124b4c8570aa390c21fafd04a26c69f' => $vendorDir . '/myclabs/deep-copy/src/DeepCopy/deep_copy.php',
           'bee91f6e081cee6ae314324bd77cdd19' => $vendorDir . '/ericmann/wp-session-manager/includes/deprecated.php',
           '94da49b8a6ca768bd9153ee879ff4877' => $vendorDir . '/gambitph/titan-framework/titan-framework.php',
       );
       ```
   
 * autoload_static.php
 *     ```
       public static $files = array (
               //'320cde22f66dd4f5d3fd621d3e88b98f' => __DIR__ . '/..' . '/symfony/polyfill-ctype/bootstrap.php',
               //'6124b4c8570aa390c21fafd04a26c69f' => __DIR__ . '/..' . '/myclabs/deep-copy/src/DeepCopy/deep_copy.php',
               'bee91f6e081cee6ae314324bd77cdd19' => __DIR__ . '/..' . '/ericmann/wp-session-manager/includes/deprecated.php',
               '94da49b8a6ca768bd9153ee879ff4877' => __DIR__ . '/..' . '/gambitph/titan-framework/titan-framework.php',
           );
       ```
   
 * As you can notice I have marked the first two array values in both files and 
   the plugin was successfully activated without PHP error.
 * It’s obvious that the plugin is missing those two files and that’s why is throwing
   the PHP error.
 * Hope this will help the author of the plugin to investigate further and resolve
   the issue.
    -  This reply was modified 5 years, 1 month ago by [Jaroslav Svetlik](https://wordpress.org/support/users/jerryscg/).
 *  Plugin Author [Yeison Baron](https://wordpress.org/support/users/yeisonbp/)
 * (@yeisonbp)
 * [5 years ago](https://wordpress.org/support/topic/installation-error-150/#post-14440181)
 * Hi all for your help. We were working hard to fix the issue and it’s done. You
   can reinstall the plugin now.
 * Let me know your results.
 * Regards.
 *  Plugin Author [Yeison Baron](https://wordpress.org/support/users/yeisonbp/)
 * (@yeisonbp)
 * [5 years ago](https://wordpress.org/support/topic/installation-error-150/#post-14534953)
 * Hi,
 * I will mark this topic as solved. Any questions you have, please let me know.
 * Thanks.

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘installation error’ is closed to new replies.

 * ![](https://ps.w.org/awesome-support/assets/icon-256x256.png?rev=1849681)
 * [Awesome Support - WordPress HelpDesk & Support Plugin](https://wordpress.org/plugins/awesome-support/)
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 * 7 replies
 * 8 participants
 * Last reply from: [Yeison Baron](https://wordpress.org/support/users/yeisonbp/)
 * Last activity: [5 years ago](https://wordpress.org/support/topic/installation-error-150/#post-14534953)
 * Status: resolved