Title: Installation error Last modified: June 18, 2021 --- # Installation error * Resolved [Sue Spencer](https://wordpress.org/support/users/suzzz/) * (@suzzz) * [4 years, 11 months ago](https://wordpress.org/support/topic/installation-error-153/) * Got this message when trying to save settings while setting up account: 2021- 06-18 14:28:32: Error occurred while updating SpamFireWall local base. Error: GET EXPECTED RECORDS COUNT DATA: Bad HTTP response from file location * I tried to reinstall but had the same problem. Is there a possible conflict with something else on my website? * Thank you * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Finstallation-error-153%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 13 replies - 1 through 13 (of 13 total) * Plugin Support [amagsumov](https://wordpress.org/support/users/amagsumov/) * (@amagsumov) * [4 years, 11 months ago](https://wordpress.org/support/topic/installation-error-153/#post-14571577) * Hello [@suzzz](https://wordpress.org/support/users/suzzz/) * Please be sure if the current version of the plugin 5.159.4 is installed. The download link is here: [https://downloads.wordpress.org/plugin/cleantalk-spam-protect.5.159.4.zip](https://downloads.wordpress.org/plugin/cleantalk-spam-protect.5.159.4.zip) * Then press the button “Synchronize with cloud” in plugin settings. * WordPress Dashboard -> Settings -> Antispam by Cleantalk * Did it help? * Thread Starter [Sue Spencer](https://wordpress.org/support/users/suzzz/) * (@suzzz) * [4 years, 11 months ago](https://wordpress.org/support/topic/installation-error-153/#post-14571579) * Just tried to install the plugin on another site and got a message that “The plugin does not have a valid header” …? * Plugin Support [amagsumov](https://wordpress.org/support/users/amagsumov/) * (@amagsumov) * [4 years, 11 months ago](https://wordpress.org/support/topic/installation-error-153/#post-14571810) * [@suzzz](https://wordpress.org/support/users/suzzz/) * Further investigations require some of your personal data. * Please open a privat ticket in our support system: [https://cleantalk.org/my/support/open](https://cleantalk.org/my/support/open) * Thank you. * Thread Starter [Sue Spencer](https://wordpress.org/support/users/suzzz/) * (@suzzz) * [4 years, 11 months ago](https://wordpress.org/support/topic/installation-error-153/#post-14571918) * I downloaded the plugin but I’m still getting an “invalid header” message. I will open a private ticket. Thanks. * [andyvoss](https://wordpress.org/support/users/andyvoss/) * (@andyvoss) * [4 years, 11 months ago](https://wordpress.org/support/topic/installation-error-153/#post-14572007) * Hi, I have the same issue on my site 360interactions. I am on the latest version * [andyvoss](https://wordpress.org/support/users/andyvoss/) * (@andyvoss) * [4 years, 11 months ago](https://wordpress.org/support/topic/installation-error-153/#post-14572011) * HI, I have synced with cloud and left it a few mins now it works * Plugin Support [amagsumov](https://wordpress.org/support/users/amagsumov/) * (@amagsumov) * [4 years, 11 months ago](https://wordpress.org/support/topic/installation-error-153/#post-14572026) * Hello [@andyvoss](https://wordpress.org/support/users/andyvoss/) * Thank you for letting us know. * [andyvoss](https://wordpress.org/support/users/andyvoss/) * (@andyvoss) * [4 years, 11 months ago](https://wordpress.org/support/topic/installation-error-153/#post-14572038) * HI, just so you know I tried to activate on another site before logging out of the first and got the invalid header line. Soon as I logged out of the first site, I was able to activate the second no problem. I am looking forward to being spam free! * Plugin Support [amagsumov](https://wordpress.org/support/users/amagsumov/) * (@amagsumov) * [4 years, 11 months ago](https://wordpress.org/support/topic/installation-error-153/#post-14572055) * [@andyvoss](https://wordpress.org/support/users/andyvoss/) * Could you please let me know, do you have WPMU installation? * Thank you, * [andyvoss](https://wordpress.org/support/users/andyvoss/) * (@andyvoss) * [4 years, 11 months ago](https://wordpress.org/support/topic/installation-error-153/#post-14572060) * No I don’t * Plugin Support [amagsumov](https://wordpress.org/support/users/amagsumov/) * (@amagsumov) * [4 years, 11 months ago](https://wordpress.org/support/topic/installation-error-153/#post-14572072) * Ok, thank you for feedback. Please let us know if the issue reappears. * Thank you. - This reply was modified 4 years, 11 months ago by [amagsumov](https://wordpress.org/support/users/amagsumov/). * Plugin Support [amagsumov](https://wordpress.org/support/users/amagsumov/) * (@amagsumov) * [4 years, 11 months ago](https://wordpress.org/support/topic/installation-error-153/#post-14572355) * We was able to reproduce the “The plugin does not have a valid header” error. * We’ll fix it within 2-3 days. * Thank you. - This reply was modified 4 years, 11 months ago by [amagsumov](https://wordpress.org/support/users/amagsumov/). * Plugin Support [amagsumov](https://wordpress.org/support/users/amagsumov/) * (@amagsumov) * [4 years, 11 months ago](https://wordpress.org/support/topic/installation-error-153/#post-14573965) * Hello [@suzzz](https://wordpress.org/support/users/suzzz/) [@andyvoss](https://wordpress.org/support/users/andyvoss/) * We’ve fixed the “The plugin does not have a valid header” error. All the fixes are in the release version: [https://downloads.wordpress.org/plugin/cleantalk-spam-protect.5.159.4.zip](https://downloads.wordpress.org/plugin/cleantalk-spam-protect.5.159.4.zip) * Thank you! Viewing 13 replies - 1 through 13 (of 13 total) The topic ‘Installation error’ is closed to new replies. * ![](https://ps.w.org/cleantalk-spam-protect/assets/icon-256x256.gif?rev=3539767) * [Anti-Spam by CleanTalk. Spam protection](https://wordpress.org/plugins/cleantalk-spam-protect/) * [Frequently Asked Questions](https://wordpress.org/plugins/cleantalk-spam-protect/#faq) * [Support Threads](https://wordpress.org/support/plugin/cleantalk-spam-protect/) * [Active Topics](https://wordpress.org/support/plugin/cleantalk-spam-protect/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/cleantalk-spam-protect/unresolved/) * [Reviews](https://wordpress.org/support/plugin/cleantalk-spam-protect/reviews/) ## Tags * [installation](https://wordpress.org/support/topic-tag/installation/) * 13 replies * 3 participants * Last reply from: [amagsumov](https://wordpress.org/support/users/amagsumov/) * Last activity: [4 years, 11 months ago](https://wordpress.org/support/topic/installation-error-153/#post-14573965) * Status: resolved