Title: Installation problem Last modified: January 29, 2017 --- # Installation problem * Resolved [Akro Web](https://wordpress.org/support/users/akro-web/) * (@akro-web) * [9 years, 4 months ago](https://wordpress.org/support/topic/installation-problem-134/) * Hello, Unable to install your plugin. As soon as the plugin activates I have a blank page in the back office of wordpress. I have to remove the plugin via ftp to be able to put back the back office. Do you have a solution ? Sorry for my English I am French. Thank you Viewing 13 replies - 1 through 13 (of 13 total) * Plugin Author [Benjamin Denis](https://wordpress.org/support/users/rainbowgeek/) * (@rainbowgeek) * [9 years, 4 months ago](https://wordpress.org/support/topic/installation-problem-134/#post-8724388) * Hi, enable debug in your wp-config.php, and reactivate WP Cloudy to see the error. Thanks * Thread Starter [Akro Web](https://wordpress.org/support/users/akro-web/) * (@akro-web) * [9 years, 4 months ago](https://wordpress.org/support/topic/installation-problem-134/#post-8724968) * thank you very much It is all good. We used the same function: wpc_dashboard_widget_function() * Thank you * Plugin Author [Benjamin Denis](https://wordpress.org/support/users/rainbowgeek/) * (@rainbowgeek) * [9 years, 4 months ago](https://wordpress.org/support/topic/installation-problem-134/#post-8726211) * You have probably used a function from wpchannel.com 😉 - This reply was modified 9 years, 4 months ago by [Benjamin Denis](https://wordpress.org/support/users/rainbowgeek/). * Thread Starter [Akro Web](https://wordpress.org/support/users/akro-web/) * (@akro-web) * [9 years, 4 months ago](https://wordpress.org/support/topic/installation-problem-134/#post-8726728) * Yes, I learned a lot on wordpress with wp channel * But I installed the plugin, indicated my ID. Created a weather, insert the shortcode on the header of my theme so that the weather appears next to the logo. But nothing is displayed. * And when I inspect the code, the data is empty? ”
” I empty the cache, I try with all of the deactivated extensions, with the twenty sixteen core theme … But nothing works? Do you have an idea ? Site url: [http://www.c-edition.fr](http://www.c-edition.fr) * Thank you * Plugin Author [Benjamin Denis](https://wordpress.org/support/users/rainbowgeek/) * (@rainbowgeek) * [9 years, 4 months ago](https://wordpress.org/support/topic/installation-problem-134/#post-8729437) * Did you setup an API key? [https://www.wpcloudy.com/support/guides/use-open-weather-map-api-key-wp-cloudy/](https://www.wpcloudy.com/support/guides/use-open-weather-map-api-key-wp-cloudy/) * Thread Starter [Akro Web](https://wordpress.org/support/users/akro-web/) * (@akro-web) * [9 years, 4 months ago](https://wordpress.org/support/topic/installation-problem-134/#post-8735197) * Yes * Moderator [Jan Dembowski](https://wordpress.org/support/users/jdembowski/) * (@jdembowski) * Forum Moderator and Brute Squad * [9 years, 4 months ago](https://wordpress.org/support/topic/installation-problem-134/#post-8743485) * _*Looks. Nuts, now I’ll have to review and redact all of your replies…*_ * [@rainbowgeek](https://wordpress.org/support/users/rainbowgeek/) I’ve deleted your ask for credentials. Never do that in these forums, OK? * I’m am 100% sure you mean well but please _never ask for credentials on these forums._ * [http://codex.wordpress.org/Forum_Welcome#The_Bad_Stuff](http://codex.wordpress.org/Forum_Welcome#The_Bad_Stuff) * Now for the why: The internet is a wonderful place full of very nice people and a few very bad ones. I’m sure everyone here is very nice however, by giving some ones keys to your house you are trusting they wont steal anything. Likewise the person who takes the keys is now responsible for the house FOREVER. * If something was to go wrong, then you the author may well legally become liable for damages, which they would not normally have been as their software is provided without warranty. * Please be aware that repeatedly accepting credentials will result in us asking you to repeatedly stop before escalating up to the plugins team. * There are many ways to get information you need and accessing the user’s site should not be one of them. - Ask for a link to the [http://pasetbin.com/](http://pasetbin.com/) log of the user’s web server error log. - Ask the user to create and post a link to their `phpinfo();` output. - Ask the user to install the [Send System Info plugin](https://wordpress.org/plugins/send-system-info/) and get the data that way. - Walk the user through [enabling WP_DEBUG and how to log that output to a file and how to share that file.](https://codex.wordpress.org/WP_DEBUG#WP_DEBUG_LOG_and_WP_DEBUG_DISPLAY) - Walk the user through basic troubleshooting steps such and disabling all other plugins except yours, switch to the Twenty Fifteen theme, clear their cache and cookies and try again. - Ask the user for the step-by-step on how they can reproduce the problem. * You get the idea. * Volunteer support is not easy. But these forums need to a safe place for all users, experienced or new. Accessing their system that way is a short cut that will get you into real trouble in these forums. * Thread Starter [Akro Web](https://wordpress.org/support/users/akro-web/) * (@akro-web) * [9 years, 3 months ago](https://wordpress.org/support/topic/installation-problem-134/#post-8803293) * I still have not solved the problem. The plugin does not work on the site. * thank you * Plugin Author [Benjamin Denis](https://wordpress.org/support/users/rainbowgeek/) * (@rainbowgeek) * [9 years, 3 months ago](https://wordpress.org/support/topic/installation-problem-134/#post-8803304) * Can you create a page with just your weather and paste it here please? Thanks * Thread Starter [Akro Web](https://wordpress.org/support/users/akro-web/) * (@akro-web) * [9 years, 3 months ago](https://wordpress.org/support/topic/installation-problem-134/#post-8807021) * Here is the link : [http://www.c-edition.fr/cloudy](http://www.c-edition.fr/cloudy) I deleted the plugin. I have done everything from A to Z. And even uninstalled the sets of extensions. Nothing works… * Thank you * Plugin Author [Benjamin Denis](https://wordpress.org/support/users/rainbowgeek/) * (@rainbowgeek) * [9 years, 3 months ago](https://wordpress.org/support/topic/installation-problem-134/#post-8807666) * Can you contact me via email? (contact@wpcloudy.com) Thank you * Thread Starter [Akro Web](https://wordpress.org/support/users/akro-web/) * (@akro-web) * [9 years, 3 months ago](https://wordpress.org/support/topic/installation-problem-134/#post-8821905) * Bonjour, est ce que vous avez reçu mon mail ? Mail : [contact@akro-web.com](https://wordpress.org/support/topic/installation-problem-134/contact@akro-web.com?output_format=md) Objet : Problème Plugin Wp cloudy support wordpress [https://wordpress.org/support/topic/installation-problem-134/](https://wordpress.org/support/topic/installation-problem-134/) * Merci * bonne journée * Plugin Author [Benjamin Denis](https://wordpress.org/support/users/rainbowgeek/) * (@rainbowgeek) * [9 years, 3 months ago](https://wordpress.org/support/topic/installation-problem-134/#post-8826447) * [@all](https://wordpress.org/support/users/all/) problem solved by email (jQuery conflict) Viewing 13 replies - 1 through 13 (of 13 total) The topic ‘Installation problem’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/wp-cloudy_657583.svg) * [WP Cloudy](https://wordpress.org/plugins/wp-cloudy/) * [Frequently Asked Questions](https://wordpress.org/plugins/wp-cloudy/#faq) * [Support Threads](https://wordpress.org/support/plugin/wp-cloudy/) * [Active Topics](https://wordpress.org/support/plugin/wp-cloudy/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/wp-cloudy/unresolved/) * [Reviews](https://wordpress.org/support/plugin/wp-cloudy/reviews/) * 14 replies * 3 participants * Last reply from: [Benjamin Denis](https://wordpress.org/support/users/rainbowgeek/) * Last activity: [9 years, 3 months ago](https://wordpress.org/support/topic/installation-problem-134/#post-8826447) * Status: resolved